Avenue Body Shop, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto body shops that have earned the prestigious Diamond Certified award. For Avenue Body Shop, Inc., customer satisfaction is a direct result of its dedication to providing high-quality service for every person who enters its San Francisco facility. “We treat each customer like a family member,” says owner Noe Flores. “We understand that being in a car accident can be stressful, so we make sure our customers know we’re available to help them in any way.”

Avenue Body Shop and its I-CAR certified technicians have been providing body repair services for all types of vehicles for more than 30 years. The company uses state-of-the-art equipment to return cars to their pre-accident conditions, including a computerized color matching program and a computer-assisted frame measurement system. It also offers free repair estimates and handles insurance claims for customers who’ve been in accidents.

Unlike auto body shops that have contracts with specific insurance companies and perform work according to their standards, Avenue Body Shop operates as an independent entity and values its customers’ preferences over those of insurance companies. “We’re not under contract with any insurance company,” confirms Mr. Flores. “Instead, we make contracts with our customers. Satisfying them guarantees our continued success, and we value that more than working for the benefit of a corporation.”

Another distinguishing feature of Avenue Body Shop is its highly trained and experienced employees, all of whom are proponents of the company’s personalized style of doing business. In addition to walking customers through every step of the insurance claim filing process, they can recommend local doctors or lawyers and provide rides for those without replacement vehicles. “We don’t just service and repair our customers’ cars; we’re there to support them emotionally as well,” says Mr. Flores. “We’ll be at their side as much as they want us there.”