Autotrend Diagnostics Comparative Summary

When you work with Campbell-based auto repair shop Autotrend Diagnostics, “you work with me,” says owner Dave Kusa. For customers, that means a direct line to a decision-maker who can immediately address concerns.

In addition to providing general maintenance services for foreign and domestic vehicles, Autotrend Diagnostics embraces a preventative approach to auto repair. Its philosophy is to educate customers on techniques that, over the life of their car, could save thousands of dollars in repair costs.

Autotrend Diagnostics’ technicians are trained by Mr. Kusa to uphold his high standards of honest and ethical behavior. Mr. Kusa believes his shop’s credentials—whether it’s the certifications it carries, the expertise of its employees or its state-of-the-art equipment—are “head and shoulders” above others. Whether customers’ vehicles need repairs or just scheduled maintenance, Mr. Kusa says Autotrend Diagnostics strives to return them to the road by offering quality service, integrity and fair pricing.

Customer service is a top priority for the company. It provides a shuttle service for those who need access to homes and offices in the area. It also conducts a satisfaction survey following each job, checking to ensure repairs are holding up and identifying areas for improvement.

Autotrend Diagnostics offers what Mr. Kusa calls “one of the best warranties in the business”—a 24-month/24,000 mile written warranty on parts and labor for all ASE-certified repairs. Additionally, the company’s employees participate in at least six training sessions a year to stay current on the evolving technologies of automotive repair and service.