Automotive Excellence Comparative Summary

(707) 652-9793
35 Executive Avenue, Suite 3
Rohnert Park, CA 94928
Automotive Excellence’s Rohnert Park facility

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Automotive Excellence, the key to achieving and maintaining high levels of customer satisfaction is simple: consistently provide high-quality repairs for each car that enters its shop, regardless of the extent of the work. “Our customers come to us because they know we can solve their car problems, and we take that responsibility very seriously,” says owner Mike Pogojeff. “The way we care for them during that process is just as important as how well we perform the repair work.”
Automotive Excellence has been servicing and repairing all types of Japanese vehicles at its Rohnert Park facility since 1988. In addition to handling everything from oil changes, preventative maintenance, and tire and wheel alignments, the family-owned and operated company repairs engines and transmissions, performs electrical diagnoses, fixes air conditioning systems, and more.
Unlike less experienced auto repair shops that strive to maximize their profits by convincing customers to purchase unnecessary services and upgrades, Automotive Excellence focuses solely on performing work that’s required to safely return its customers’ cars to the road. “We try to save our customers money by telling them which repairs are necessary and which can be put off until later,” says Mr. Pogojeff. “We’ve developed a reputation for treating our customers fairly, and we intend to keep it.”
To further differentiate itself from its competition, Automotive Excellence is the only full-service, independent repair shop in Sonoma County that specializes in Honda, Acura, Toyota and Lexus vehicles, which means it has the proper equipment and training to provide the necessary repairs and maintenance services for those models. “As a specialist shop, we often see the same problems over and over, so we can usually diagnose and fix our customers’ cars faster than a general repair shop,” explains Mr. Pogojeff. “That, combined with our training and web diagnostic services, allows us to save our customers time and money.”