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Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. For Auto Techies, customer satisfaction is a direct result of its customer-focused approach to doing business—a relatively simple philosophy that’s translated to a loyal and growing customer base. “I really enjoy the personal touch we bring to our work,” says owner Snehal Shah. “Meeting people and seeing how satisfied they are with the experiences we provide is my favorite part of the job.”
Auto Techies has been providing complete auto repair and maintenance services for German and Japanese vehicles at its state-of-the-art Fremont facility since 2001. The company handles everything from routine oil changes to complex electrical system repairs, and it employs an extensive collection of scanners, computers and diagnostic tools that allow it to quickly and accurately diagnose all types of car problems. It also installs OEM (original equipment manufacturer) parts whenever possible and purchases them directly from the manufacturers, which minimizes costs for customers.
Many auto repair shops have limited experience with electronic systems, but that’s exactly where Auto Techies thrives. Mr. Shah has an electronics engineering degree and spent several years setting up service and support systems for Fortune 500 companies before switching his focus to the auto repair industry. “As modern vehicles become more electronic, I’ve been able to utilize my knowledge base to gain a more in-depth understanding of my customers’ cars,” he says.
To further differentiate Auto Techies from its competition, Mr. Shah only hires experienced technicians who are committed to serving customers’ needs and ensuring they have good, reliable vehicles. He says every employee at his shop asks himself a simple question before signing off on any work: Would I put my wife and kids into this car? “If the answer is yes, then we know the car is safe for the customer to drive.”