Auto Medics - Honda and Acura Specialists Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Auto Medics - Honda and Acura Specialists, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to explain the details of each recommendation and repair so the customer understands exactly what work is being done and why. “This approach reassures our customers that their repairs are necessary and appropriate,” says co-owner Kris Cesena. “A lot of people don’t really understand the intricacies of their cars, so they appreciate when we walk them through the repair process.”

Auto Medics has been providing general maintenance and repair services for Hondas, Acuras, hybrids and other Asian vehicles at its San Mateo facility since 1987. The family-owned and operated company’s specialized focus allows it to gain direct access to service and repair information from Honda and Acura, which expedites its repair process and results in same-day turnarounds for most vehicles. All its technicians are ASE-certified and undergo continual training to keep up with technological and procedural advancements.

Unlike less experienced auto repair shops that strive to reduce operating costs by using inexpensive aftermarket parts whenever possible, Auto Medics uses original equipment manufacturer (OEM) parts on almost every job, which ensures its repairs meet manufacturers’ specifications and are of the highest possible quality. “Some people don’t care what goes into their cars, but most people are looking for a trustworthy shop that only uses the best materials and techniques,” says Mrs. Cesena. “Our technicians have the expertise and training to repair every vehicle correctly the first time.”

To further differentiate itself from its competition, Auto Medics offers several warranties that exceed industry standards for both mileage and time. “For example, the usual manufacturer warranty for replacement timing belts is one year or 12,000 miles, but we guarantee them for three years or 36,000 miles,” says Mrs. Cesena. “We’re so confident in our services that we even offer better warranties than Honda and Acura.”