Atlas Plumbing & Rooter Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Atlas Plumbing & Rooter, customer satisfaction is a direct result of employing courteous, highly trained technicians and installing the best plumbing materials available on the market. “We always install top-of-the-line, American-made parts at affordable prices,” confirms owner Joel Ledesma. “That’s a big part of our dedication to quality.”

Atlas Plumbing & Rooter has been providing residential and commercial plumbing services for clients in San Mateo County and San Francisco since 2005. In addition to installing and repairing sinks, bathtubs, faucets, toilets, sump pumps, drains and water pipes, the company repairs and replaces tankless water heaters, offers advanced equipment to diagnose drain and sewer problems, and provides trenchless repairs for broken or damaged underground pipes.

Unlike many larger plumbing firms, Atlas Plumbing & Rooter’s employees are carefully handpicked by Mr. Ledesma himself, which guarantees a high level of quality control. “I hire professional colleagues and family members who are in the industry,” he explains. “Our employees are local residents who are easygoing, polite and happy. I’ve never hired someone I didn’t know.”

To further differentiate itself from its competition, Atlas Plumbing & Rooter verifies that all its employees are responsible and honest by conducting background checks and checking their DMV records every year. “That way, our clients feel safe having our employees in their homes,” adds office manager Audra Hooten. “They know they’re working with knowledgeable and courteous technicians.”