AMRO Carpet Cleaning Services Comparative Summary

Jorge Amado, owner of AMRO Carpet Cleaning Services, says his success over the past decade is a result of offering excellent customer service and consideration for his clients’ time. “When a client and I agree on an appointment time, I’m going to be there. If something happens and I’m going to be late, I’ll call and tell them when I expect to be there. That personal consideration really makes a difference.”

AMRO Carpet Cleaning Services uses a LOMAC (low moisture, agitation and crystallization) carpet cleaning machine that, according to Mr. Amado, does a quality job at a faster rate than comparable systems. “My clients have better things to do than watch me clean their carpets,” says Mr. Amado. “Of course, there may be problem areas that require more time and attention, but I’m not going to keep clients longer than needed to get the job done right.” The LOMAC system uses less water, so carpets dry faster—usually in a half hour to an hour.

Mr. Amado point outs that the chemicals he uses are 100 percent environmentally-friendly. “They’re perfectly safe for kids and pets, so my clients have one less thing to worry about. And when I’m done, I never leave until they inspect the work and ensure everything has been done to their satisfaction.” AMRO Carpet Cleaning Services also offers a satisfaction guarantee, so if a customer finds something wrong after the service, the company will return and fix the problem.