Quality and customer satisfaction are top priorities at San Leandro-based Amazing Stone, Inc. The company strives to help clients find the perfect product to enhance their living spaces. “Our staff is extremely patient when working with clients,” says assistant manager Haley Wong. “They may need extra guidance in choosing granite that matches or complements their cabinets, floors and walls, and we’re here to help with that process.”
Mr. Wong says Amazing Stone wants homeowners to take an active role in the selection process. The company encourages clients to take sample pieces home to get a sense of how the different colors and patterns will look in familiar surroundings. “When they’ve made their choice, we have our installers pull up the pieces one by one in a lighted area of our showroom, so customers can pick the actual pieces that best match each other.”
When acquiring material for its inventory, Amazing Stone takes great care in choosing pieces that show uniform thickness, color consistency and shine. “When we purchase material from overseas, we make sure it comes from the same block, which is cut and marked with the same lot number,” explains Mr. Wong. “But even with the ID, the granite can change color from end to end, so we have customers come in and select their specific pieces. Sometimes, we can even mark where certain pieces go in a kitchen.”
Amazing Stone uses prefabricated material, which means the pieces are cut to a certain dimension with the edges already added. These pre-cut surfaces cost less than raw granite slabs without sacrificing quality, says Mr. Wong. The company carries a wide range of pre-cut widths and lengths with either a “full” or “ogee” bullnose edge to suit almost any design or style.
Amazing Stone is one of the few Northern California companies certified to use Dry-Treat sealer. This unique product is a topical sealant with micro-particles that penetrate deeply into porous surfaces, making a permanent bond within the pores and creating a protective barrier against stains and other damage. Amazing Stone provides a 15-year warranty for its products that feature Dry-Treat.