Air Quality Heating & Air Conditioning, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for heating and air conditioning companies that have earned the prestigious Diamond Certified award. For Air Quality Heating & Air Conditioning, Inc., achieving and maintaining high levels of customer satisfaction is a direct result of the high standards it sets for the products it uses, the people it employs and the way it treats its customers. “Customer satisfaction is very important to us,” confirms owner Matthew Farber. “Our main goal is to provide our clients with the most reliable products and follow up with them to make sure they’re completely happy with our work.”

Air Quality Heating & Air Conditioning has been installing, repairing and maintaining high-efficiency HVAC systems for residential and light commercial clients in Santa Clara and San Mateo Counties since 1999. In addition to its HVAC capabilities, the company offers system design services, air cleaning and duct cleaning. Its knowledgeable technicians and salespeople are trained to educate customers on their options and help them choose from an array of high-quality products.

Unlike HVAC companies that strive to maximize their workloads by completing jobs as quickly as possible, Air Quality Heating & Air Conditioning prefers to form ongoing relationships with its customers and make routine maintenance a top priority. “Once we start a relationship with a customer, we’ll encourage them to have regular maintenance performed on their equipment,” explains Mr. Farber. “That way, we can keep their system running efficiently and prevent it from breaking down prematurely.”

Another aspect that sets Air Quality Heating & Air Conditioning apart from its competition is the ongoing training it provides for all its employees, including specific programs created by top manufacturers like Carrier, Mitsubishi and American Standard. “We also require our technicians and installers to be NATE-certified, which has become the standard for the HVAC industry,” adds Mr. Farber. “Our extensive knowledge and expertise allows us to ensure our customers’ complete satisfaction.”