Acme Auto Repair Comparative Summary

In its 60 years in business, Acme Auto Repair has never strayed from its founding principles of capable workmanship and honest, reliable business dealings, says Ken Robello of Acme Auto Repair.

Mr. Robello, who owns Acme with his wife, Shannon, is an ACE Master Mechanic. He states that because all its repairs conform to the highest standards and use top quality parts, Acme offers and stands solidly behind its generous one year/12,000-mile warranty—among the best in the business.

Above all, Acme values the patronage of its loyal customers and does everything necessary to serve them. Communication is one of Acme’s strongest suits. Its friendly and responsive staff will fully explain what’s happening with your car in terms you can understand. They don’t rush you in and out of the shop; they take the time to lay out your options and help you make an informed decision. They promptly respond to any complaints that may arise, not resting until you’re fully satisfied with a job well done.

The facility itself is extremely clean—something that strikes new customers almost immediately—with a spacious waiting room and plenty of reading material. It’s a comfortable environment in which to wait for your car, says Mr. Robello.

"At Acme, you’ll never worry if you’re being 'upsold' or paying for unnecessary work," explains Mr. Robello. He and his crew are scrupulously honest, he says, noting that it's one of the reasons the company’s high satisfaction ratings have never wavered.