Ace Plumbing and Rooter Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Ace Plumbing and Rooter, the key to achieving and maintaining high levels of customer satisfaction is simple: keep prices fair and perform excellent work for every customer. “There’s nothing complex about the formula for our success,” says owner Jonathan Millington. “Our customers want good service at an affordable price, and that’s exactly what we provide.”

Ace Plumbing and Rooter has been providing a wide range of general plumbing services for residential and commercial clients throughout San Francisco since 2002. The company takes pride in staying up-to-date with the latest industry technology, incorporating forensic methods such as video sewer inspections and installing eco-friendly systems such as trenchless sewers and tankless water heaters. It also performs pre-purchase inspections of residential plumbing systems and prepares preventative maintenance plans for restaurants and other commercial establishments.

Unlike less experienced plumbing companies that are primarily concerned with completing jobs as quickly and cheaply as possible, Ace Plumbing and Rooter focuses on fostering customer loyalty by providing high-quality work for every project, regardless of how small or large. “We’re in this business for the long-term, so keeping our customers happy and building good relationships with them is very important,” affirms Mr. Millington. “Most of our business comes from good word of mouth, and we want to continue that.”

Another distinguishing feature of Ace Plumbing and Rooter is its highly trained and experienced employees, all of whom are expected to maintain a high standard of workmanship and treat every customer with the utmost respect. “We have very high standards for the people we hire,” says Mr. Millington. “Our plumbers are good people with morals and integrity. They do everything they can to help our customers, and that’s why we have such a large amount of repeat business.”