Abbey Carpet & Floor Comparative Summary

(650) 720-5959
101 N. Amphlett Boulevard
San Mateo, CA 94401
Nancy Stanton, Owner

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Abbey Carpet Flooring Center, the key to achieving and maintaining high levels of customer satisfaction is simple: provide superior products and services that turn one-time shoppers into long-term supporters. “Eighty percent of our clientele base is comprised of repeat customers and referrals, which proves the high level of customer satisfaction for which we’re known,” says owner Nancy Stanton.

Abbey Carpet Flooring Center sells a wide range of flooring at its San Mateo and Menlo Park facilities, including carpet, hardwood, laminate and vinyl products made by top manufacturers such as Shaw, Mohawk, Camelot, Karastan and Premier Stainmaster. The company provides an all-inclusive buying experience at both its showrooms—customers can have measures performed, receive estimates and purchase flooring to be installed by an in-house staff of certified installers.

Unlike less experienced flooring companies that maintain minimal stocks of high-quality products in an effort to save on operating costs, Abbey Carpet Flooring Center demonstrates its commitment to long-term customer satisfaction by selling the best flooring products available on the market. “We’re very selective about the products we put on our sales floor,” confirms Mrs. Stanton. “We want our customers to enjoy their floors for many years, so we only offer American-made products that carry strong warranties.”

Another distinguishing attribute of Abbey Carpet Flooring Center is its ability to clearly communicate with customers so they know exactly what to expect from their flooring products. “We educate our customers by explaining the manufacturing details and specific benefits of the products they’re considering,” explains Mrs. Stanton. “Our knowledgeable staff works closely with each customer to determine their needs, provide viable options and ensure they’re able to make a clear, well-informed decision.”