A1 Performance Auto Repair Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For A1 Performance Auto Repair, preserving a high level of customer satisfaction is dependent upon treating each person who comes to its Sunnyvale shop like family—a personalized business approach that’s endeared the company to its clientele base. “I believe our attitude is the reason we’ve been so successful,” says owner Cliff Do. “Almost all our business comes from repeat customers. If they come in once, our quality service ensures they’ll come in a second time and refer us to others.”

A1 Performance Auto Repair provides routine maintenance services and repairs for all types of domestic, European and Japanese vehicles. In addition to working on engines, transmissions and electrical systems, the company handles diagnostics, smog testing and repairs, oil changes and more. “Unlike some of our competitors, we believe in doing the job right the first time and giving detailed explanations of our work,” says Mr. Do. “For example, if we have to replace a part, we keep the old one, show it to the customer and explain why it had to be replaced.”

One of the most distinguishing features of A1 Performance Auto Repair is the vast amounts of industry experience and education possessed by Mr. Do and his employees. “I’m an ASE Master Technician, and all our technicians are ASE-certified, which means they’ve undergone rigorous training and testing on the latest industry trends and equipment,” he says. “Our customers can feel confident that their cars are being serviced by skilled, qualified technicians.”