A Reliable Handyman Comparative Summary

Positive communication between A Reliable Handyman and its clients begins with the very first contact. As the owner and sole proprietor of the company, Gifford Teeple makes it a top priority to develop an open line of communication right from the start. “I answer the phone. I respond and I’m honest, reliable and dependable,” says Mr. Teeple. “I always return calls promptly, and if I’m held up in traffic, I’ll call clients to let them know I’m on my way.”

When it comes to building good customer relations, honesty is essential. Mr. Teeple believes in telling a potential customer upfront about the scope of a job and what it will take to complete it. As a project progresses, he keeps the client apprised of all developments. “I keep in good communication with the customers,” says Mr. Teeple. “They appreciate that.”

High standards for workmanship and cleanliness are guiding principles for A Reliable Handyman. “I do high-quality work and pay attention to detail. I’m very thorough and spend time to make sure the work looks good and is done neatly. I put drop cloths down if necessary. I sweep up after I’m done and leave a site as clean as I found it.”

Taking pride in the connections he’s developed with his customers, Mr. Teeple sees A Reliable Handyman as a reflection of himself. “People have often said it’s nice to work with me because I have my own business and it’s not just a franchise. I am my business," he says. "So I can’t transfer it to somebody else, because the quality comes from my personality, my expertise and the way I deal with and relate to customers.”