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If Things Go Wrong
Backed By The Diamond Certified Performance Guarantee

Diamond Certified auto repair shops are backed by the Diamond Certified Performance Guarantee. If the auto repair shop is Diamond Certified and you can’t resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Know Your Rights as a Solano County Auto Repair Shop Customer
The auto repair industry has been tainted with a dishonest reputation. But the truth is most auto repair shops in Solano County are honest and really do look out for their customers’ best interests. Still, you should know what to do if you are ever dissatisfied with your local auto repair shop or automotive repairs.
If you have a complaint or concern about your car repairs or the service you received, immediately ask to speak with the service manager or shop owner. This is often the best way to resolve problems directly with the auto repair shop management, minimizing conflict and still getting your repairs done correctly and on schedule.

When talking with the service manager or shop owner, keep these tips in mind:

  • Know your rights. As an auto repair customer in Solano County, California’s Automotive Repair Act entitles you to a written estimate for all repair work, a detailed invoice of work completed and the parts supplied, and the return of old auto parts if you request them when you place the work order.
  • Remain calm and polite.
  • Explain the problem, and detail what you see as a fair outcome.
  • Let your auto mechanic know that you’re willing to compromise or negotiate a mutually-beneficial agreement.

Document in writing your concerns with the auto repair service or photograph your vehicle and the parts used if you have worries about the quality of the auto parts or installation. Write down the car repair shop’s response to your complaints in case you need records for future arbitration or settlements.

If you can’t reach an agreement, tell the automotive repair shop you are going to file a complaint with the Bureau of Automotive Repair and do so immediately.