Not all auto repair shops offer guarantees on their work. But those that do should give you a written warranty document that must detail:
- The auto repair shop’s name and physical address.
- What the warranty covers. This should include whether the shop will replace or repair failed parts or give you a refund. Any exclusions must be explicitly stated.
- Your responsibility in the case of a product failure and what you need to do in order to redeem the warranty.
- How long the warranty is valid, and whether it expires on a specific day or if it is prorated.
- If automotive repair warranty coverage transfers to the new owner in the event that you sell the vehicle.
Confirm any warranties offered by the repair shop or the parts manufacturer before leaving the auto repair shop. If you fail to verify the warranties and later find a discrepancy between what you were told and what you were promised in writing, you may have lost the opportunity to change the terms of the agreement.