Diamond Certified Blog

How to Identify and Stop Termite Damage
Matt
Jan 19, 2012

By Matt Solis, Senior Editor

When it comes to dealing with termite infestations, prevention is always the best policy. Regular monitoring can prevent up to 90 percent of termite damage, so watch for telltale signs of termites and have them exterminated before they get too out of control.

One of the most obvious signs of a termite infestation is the presence of earthen tubes (also called migratory tubes) outside your house. These tubes are the result of termite swarms during the spring and fall, when it first starts to rain. Another thing to watch for is irregularly shaped piles of a powdery, brown substance protruding from your structure’s framing—usually in attics and crawlspaces or on windowsills. 

There are several steps you can take to prevent termite damage and sustain an effective termite treatment plan throughout the year. Consider the following tips for making your home a less attractive target for wood-boring insects:

Take care of moisture problems

  • Keep gutters and downspouts as clean as possible. Wet leaves provide moisture and food for termites, and since the gutters are attached to your home, they’re easy points of entry. Clogged gutters can also contribute to moisture problems by soaking wood off the roof and fascia boards.

  • Repair leaking faucets, water pipes and air conditioning units

  • Divert water away from the foundation.

  • Remove excessive plant cover.Get rid of standing water on your roof.

  • Keep vents open and clear.

  • Seal entry points around water pipes and utility lines.

Eliminate food sources

  • Use treated lumber for any wooden structures that come into direct contact with the ground. The chemicals in treated lumber don’t guarantee that termites won’t invade the wood, but they can act as an important deterrent. Consider installing concrete supports that raise wooden support beams off the ground.

  • Get rid of any tree stumps and debris near your house.

  • Add screens to all outdoor vents.

  • Periodically check decks and wooden fences for damage.

To find a Diamond Certified termite/pest control company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-pest-control, www.diamondcertified.org/alameda-termite-control

Contra Costa County: www.diamondcertified.org/contra-costa-pest-control

Marin County: www.diamondcertified.org/marin-pest-control, www.diamondcertified.org/marin-termite-control

San Francisco: www.diamondcertified.org/san-francisco-pest-control

San Mateo County: www.diamondcertified.org/san-mateo-pest-control, www.diamondcertified.org/san-mateo-termite-control

Santa Clara County: www.diamondcertified.org/santa-clara-pest-control, www.diamondcertified.org/santa-clara-termite-control

Santa Cruz County: www.diamondcertified.org/santa-cruz-pest-control

Solano County: www.diamondcertified.org/solano-termite-control

Sonoma County: www.diamondcertified.org/sonoma-pest-control, www.diamondcertified.org/sonoma-termite-control

Tree Care vs. General Landscaping: What’s the Difference?
Matt
Dec 16, 2011

By Matt Solis, Senior Editor

Trees take decades, sometimes centuries, to grow to maturity, and they must be cared for with more expertise than shrubbery and ground covers. A qualified arborist needs an in-depth knowledge of trees that a general landscaper usually doesn’t possess. Tree work also poses different safety and liability concerns, so arborists must carry more insurance and be better trained in how to safely work with and among trees.

Accreditation and certification are the most important things to look for in a tree care company. Are its arborists certified by the International Society of Arboriculture? Are they accredited by the Tree Care Industry Association? You should also ask how long the company has been in business. Although it’s a rigorous test to become a certified arborist, some recent graduates don’t have the same amount of practical knowledge that comes from years of onsite experience.

Insurance and safety are especially important when it comes to tree care—unlike most standard landscaping work, missteps can result in serious property damage or severe injuries. Make sure you ask the company how much liability insurance it carries and what it covers. The accreditation process includes safety, so an accredited tree care company should have a good safety record. If you have doubts or concerns, run a workers’ compensation report to see what the safety record is for yourself.

Another question to consider: What does the arborist do with the wood chips and biomass that are generated from tree care? Does the firm simply cart it to a landfill, or is it used to create bio-fuel and Green electricity?

To find a Diamond Certified tree service company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-tree-service

Contra Costa County: www.diamondcertified.org/contra-costa-tree-service

Marin County: www.diamondcertified.org/marin-tree-service

San Francisco: www.diamondcertified.org/san-francisco-tree-service

San Mateo County: www.diamondcertified.org/san-mateo-tree-service

Santa Clara County: www.diamondcertified.org/santa-clara-tree-service

Solano County: www.diamondcertified.org/solano-tree-service

Sonoma County: www.diamondcertified.org/sonoma-tree-service

Picking the Right Real Estate Agent
Matt
Dec 9, 2011

By Matt Solis, Senior Editor

There’s an abundance of information involved in any real estate deal, so it’s important that your agent is able to effectively communicate, explain the details of the process and answer any questions you may have. Ideally, you should be able to communicate on the same level and fully understand all the information that’s being presented to you.

Experience is also an important factor to consider when hiring a real estate agent. Relatively new agents may bring enthusiasm and other positive attributes, but if they haven’t completed at least 30 deals, they should be working closely with a veteran agent.

Here are some more tips for choosing a real estate agent: 

  • Closely examine any acronyms following an agent’s (or agency’s) name to determine their specialties. Some common ones are: ABR (Accredited Buyer Representative), CLHMS (Certified Luxury Home Marketing Specialist), CRP (Certified Relocation Professional), CRS (Certified Residential Specialist) and SRES (Senior Real Estate Specialist).

  • If you’re selling a property, find out how the real estate agent will determine the price. You can even ask for a CMA (Comparative Market Analysis), which shows the market values of similar homes in your specific area.

  • Look for a company that can adjust its business approach to meet your individual needs and help facilitate the home buying and selling process. Ask if the company can provide valuable tools like information on 10-31 exchanges, market analysis reports or consultations with trade professionals.

  • Make sure the real estate agent will stay in close contact with you throughout the buying or selling process, even after the deal has been completed. That way, you'll be aware of any complications or issues before they become unmanageable.

To find a Diamond Certified real estate company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-real-estate-exchange-reverse-exchange-services

Contra Costa County: www.diamondcertified.org/contra-costa-real-estate-brokers

Marin County: www.diamondcertified.org/marin-real-estate-brokers

San Francisco: www.diamondcertified.org/san-francisco-real-estate-brokers

San Mateo County: www.diamondcertified.org/san-mateo-real-estate-sales-agent, www.diamondcertified.org/san-mateo-real-estate-brokers

Santa Clara County: www.diamondcertified.org/santa-clara-real-estate-sales-agents

Santa Cruz County: www.diamondcertified.org/santa-cruz-real-estate-brokers

Sonoma County: www.diamondcertified.org/sonoma-real-estate-brokers

 

Tips for Maintaining Hardwood Floors
Matt
Nov 16, 2011

By Matt Solis, Senior Editor

With today’s advancements in wood flooring stains and finishes, cleaning wood floors has become much less of an arduous process. Regular maintenance requires little more than sweeping with a soft bristle broom and vacuuming with a soft floor attachment (if the floor has a beveled edge that could collect debris). To minimize maintenance and maintain the beauty of your wood floors, consider the following preventive maintenance tips:

  • Don’t use sheet vinyl or tile floor care products on wood floors. Self-polishing acrylic waxes can cause wood to become slippery and appear dull.
  • Use throw rugs inside and outside doorways to help prevent grit, dirt and other debris from being tracked onto your wood floors.
  • Don’t wet-mop a wood floor. Standing water can dull the finish, damage the wood and leave a discoloring residue.
  • Place soft plastic or fabric-faced glides under furniture legs to prevent scuffing and scratching.
  • Avoid walking on your wood floors with cleats, sports shoes and high heels. A 125-pound woman walking in high heels has an impact of 2,000 pounds per square inch. An exposed heel nail can exert up to 8,000 pounds of pressure per square inch.
  • When moving heavy furniture, completely pick it up instead of sliding it on the wood floor.
  • Use a humidifier throughout the winter months to minimize gaps or cracks.

Unlike most floor covering options, wood is very forgiving when it comes to cosmetic damage. Most problems can be prevented with proper maintenance, but renewal and repair is usually possible for more serious issues.

To find a Diamond Certified hardwood floor company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-hardwood-floors

Contra Costa County: www.diamondcertified.org/contra-costa-hardwood-floors

Marin County: www.diamondcertified.org/marin-hardwood-floors

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-hardwood-floors

San Francisco: www.diamondcertified.org/san-francisco-hardwood-floors

Santa Clara County: www.diamondcertified.org/santa-clara-hardwood-floors

Choosing the Right Type of Window
Matt
Nov 7, 2011

By Matt Solis, Senior Editor

Generally, it’s a good idea to rely on a professional recommendation when choosing a window style for your house, but it’s worthwhile to note that some window designs are inherently more efficient than others. Here’s a quick breakdown of the most common types:

Vinyl
Vinyl frames are typically the least expensive and virtually maintenance-free. They’re only available in light colors, though, because dark colors absorb too much heat from the sun and warp the frame.

Wood
A popular choice for aesthetic reasons, wood frames are typically only a little more expensive than vinyl, but they require diligent maintenance in order to prevent rot. They’re available in many species of wood and can be stained to match any existing décor.

Fiberglass/composite
Fiberglass frames are more expensive than wood or vinyl, but they’re also more durable. They require virtually no maintenance and can be painted any color (faux wood grains are also available).

Aluminum-clad
Aluminum frames are typically the most expensive, but they’re also maintenance-free and can take almost any color. They may not be suitable for coastal environments where saltwater is a concern.

Double-hung
These are traditional units in many homes across the United States, and they’re especially common in pre-war buildings. With double-hung windows, the bottoms slide up to open the units. They can be efficient choices, but they also have the potential to allow air intrusion between the sliders.

Casement
Popular in climates where wind is an issue, casements actually seal themselves off tighter when wind blows in toward the house. They require maintenance on hinges and seals to ensure their continued stability and efficiency.

Don’t overlook the importance of proper installation. Even the most expensive window unit won’t perform effectively if it’s not installed correctly. Be wary of any contractor who relies too heavily on expanding foams or sealants to get a window to fit—these materials aren’t waterproof and can lead to problems down the road. Pre-installation waterproofing, often completed long before the windows are installed, is the best option.

When shopping for energy-efficient windows, your first guide should be the National Fenestration Rating Council (NFRC) label. The NFRC is a nonprofit organization that provides homeowners and contractors with a standardized, unbiased method for comparing different brands and types of windows. The label will tell you a window’s U-factor, solar heat gain coefficient (SHGC) and visible light transmittance:

  • U-factor is a measurement of the window’s rate of non-solar heat loss or gain. The lower the U-factor, the greater a window’s insulating value.
  • SHGC is the fraction of solar radiation admitted through a window or skylight. The lower a window’s SHGC, the greater its shading ability.
  • Visible light transmittance is the percentage of visible light that’s transmitted through glass. The higher the number, the more light the window admits.

To find a Diamond Certified window company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-windows

Contra Costa County: www.diamondcertified.org/contra-costa-windows

Marin County: www.diamondcertified.org/marin-windows

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-windows

San Francisco: www.diamondcertified.org/san-francisco-windows

San Mateo County: www.diamondcertified.org/san-mateo-windows

Santa Clara County: www.diamondcertified.org/santa-clara-windows

Santa Cruz County: www.diamondcertified.org/santa-cruz-windows

Solano County: www.diamondcertified.org/solano-windows

Sonoma County: www.diamondcertified.org/sonoma-windows

Residential Solar Power: The Basics
Matt
Oct 27, 2011

By Matt Solis, Senior Editor

People have many reasons for switching to solar power, from rising electricity consumption and energy costs to growing concerns about the environment. Regardless of why you want to install a solar system on your residential or commercial property, there are numerous factors to consider before making a final decision. To ensure you’re as knowledgeable as possible when going through the process, consider the following tips and information:

Make sure you understand your utility company’s rates. In many areas, there are different “tiers” of usage and each has a different formula to calculate cost. Higher energy usage tiers have higher rates. In these schemes, you pay more as your energy demands increase. In the Bay Area, the typical monthly PG&E bill is around $90, but when your monthly bill exceeds $237, you’re at “Tier 5” and pay higher rates. However, when you switch to solar power with PG&E as your utility, it removes the top tiers from the cost formula. Therefore, the more you currently spend on electricity, the higher the ROI (return on investment) you’ll enjoy on an installed solar system.

Get an accurate idea of the amount of energy your home uses each month. A growing family will face growing energy needs, but if you’re childless or have college-age kids, you can expect your energy costs to go down and stay down. Replacing incandescent bulbs and making other energy-saving changes and upgrades can lower your costs even further. Have a solar installer calculate your planned electricity demands, not your current usage.

Will solar add to your property tax? Adding a solar system won’t cause a reassessment of your property. Reassessments are trigged by room additions and other construction that increases the square footage of the structure. If a property assessment is triggered in California, the addition of solar panels is exempt from property taxes.

Cover your solar investment. After installation, contact your homeowner’s insurance company and have your policy amended. You’ll face an increase on your property insurance of around $10 per month, but your system will be protected from fires and other damage.

Become familiar with your solar warranties. Two kinds of warranties are normally offered on solar systems. The first is the panel and inverter manufacturer warranty, which is usually 20 to 25 years on panels and five to 10 years on the inverters. The second is a workmanship warranty, which should be provided by your installer and cover roof holes and leaks for two to 10 years.

How long do solar panels last? Generally speaking, solar panels will last 30 years or more and lose about 0.5 percent conversion efficiency annually. Hosing the panels off a few times during the summer and keeping leaves off them in the fall is about the only maintenance required.

Will solar panels harm your roof? If properly installed, solar panels won’t harm your roof in any way. They actually protect the areas located beneath them from the ravages of weather, light and heat. You may even find that the rooms directly beneath the panel installations will remain cooler in summer and warmer in winter, regardless of the other insulation.

To find a Diamond Certified solar company in your area, click one of the links below.

Alameda County: www.diamondcertified.org/alameda-solar

Contra Costa County: www.diamondcertified.org/contra-costa-solar

Marin County: www.diamondcertified.org/marin-solar

San Francisco: www.diamondcertified.org/san-francisco-solar

San Mateo County: www.diamondcertified.org/san-mateo-solar

Santa Clara County: www.diamondcertified.org/santa-clara-solar

Santa Cruz County: www.diamondcertified.org/santa-cruz-solar

Sonoma County: www.diamondcertified.org/sonoma-solar

How to Choose the Right Paint Color
Matt
Oct 13, 2011

By Matt Solis, Senior Editor

When done correctly, a high-quality paint job can tie together an entire room, add mood and interest to a space, and even add value to your home. When you’re in the market for new interior paint, consider the following tips for selecting the perfect color.

  • Paint is the easiest décor element to change and one of the least expensive ways to give a room a facelift. For that reason, it’s wise to choose a paint that compliments or sets off the color scheme already present in your room. Consider the furniture, flooring, window treatments, tile, brick and fabrics in the room you want to repaint. Or, if you’re redecorating, make painting the final step in your project so you’re sure to choose a hue that compliments your new furnishings and accessories.
  • Bring samples of your fabrics, carpeting, flooring, wallpaper and trim when you go shopping for paint colors.
  • Many paint samples come on strips of related shades. These color families can help you determine if the sample you’re considering is the correct color for your room. By looking at lighter and darker shades of the same color, you may find the paint has undertones that aren’t flattering to your furnishings.
  • If you’re coordinating a paint color with a print fabric or upholstery, one of the best ways to select the right paint is to coordinate a wall color to a background color in the print. The brighter, darker or deeper tones in the print can be brought out with an accent wall in the room or an adjacent room.
  • The finish of the paint you choose will also impact the appearance of your new wall color. Flat paints hide wall imperfections and give a matte appearance. Kelly-Moore has a product that dries flat (#655), but it’s more durable with regard to cleaning and scrubbing after the paint cures.
  • Glossy finishes reflect more light and can make colors appear bolder and brighter. Make sure you test a paint sample or patch with the exact finish you’re using—you may be surprised at how different the completed paint appears.

To find a Diamond Certified painting contractor in your area, click one of the links below.

Alameda County: www.diamondcertified.org/alameda-painting-contractor

Contra Costa County: www.diamondcertified.org/contra-costa-painting-contractor

Marin County: www.diamondcertified.org/marin-painting-contractor

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-painting-contractor

San Francisco: www.diamondcertified.org/san-francisco-painting-contractor

San Mateo County: www.diamondcertified.org/san-mateo-painting-contractor

Santa Clara County: www.diamondcertified.org/santa-clara-painting-contractor

Solano County: www.diamondcertified.org/solano-painting-contractor

Sonoma County: www.diamondcertified.org/sonoma-painting-contractor

Know When to Replace Your Car Tires
Matt
Oct 6, 2011

By Matt Solis, Senior Editor

Most tires are designed to provide similar performance throughout their entire lives, but at some point they start to lose their traction and braking abilities. Understanding when a tire needs to be replaced is important to maintaining the overall performance and longevity of your car, but it’s also important to make sure replacement is the only option you have left. Before making a final decision, consider the following tips:

Look at the tread pattern. All tires sold in the United States have “tread wear bars,” which are small bridges that form between the treads. Look at the tread pattern and you’ll see the beginnings of these bars start to form. As the tires wear, these bars will become level or even with the tire’s treads. At this point, it’s time to replace the tires.

Use a tread depth indicator or gauge. If you don’t already own one, the gauge is cheap to purchase from an auto parts dealer and easy to use. Alternatively, you can visit your regular tire company and ask them to check the tread depth; if you’re a regular customer, they’ll likely do this for free.

Know the legal requirements. Worn tires should be replaced as a matter of common sense to assure safety, but there are also legal requirements to consider in some jurisdictions. In California, tires are considered to be legally worn out when they’ve worn down to 1/32 inch of their remaining tread depths.

Make note of any irregular tread wear. Uneven tread wear is a sign that you need to take your car in for servicing—it could indicate a wheel misalignment, the need for a tire rotation or both. If uneven tire wear is extreme or if tires wear out much faster than expected, have a tire shop check your suspension and correct as necessary before replacing the tires. Improper alignment or worn suspension parts can dramatically shorten a tire’s lifespan.

Rotate your tires from front to rear in pairs. Take both front tires and move them to the rear, and vice versa. If you see uneven wear on a front tire, chances are the front end is out of alignment. You should have the tires rotated to the rear if possible (some vehicles have different sizes on the front than the rear). The back tires should be fine, and once moved to the rear, the uneven tires will start to correct themselves.

To find a Diamond Certified auto repair shop in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-auto-repair

Contra Costa County: www.diamondcertified.org/contra-costa-auto-repair

Marin County: www.diamondcertified.org/marin-auto-repair

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-auto-repair

Napa County: www.diamondcertified.org/napa-auto-repair

San Francisco: www.diamondcertified.org/san-francisco-auto-repair

San Mateo County: www.diamondcertified.org/san-mateo-auto-repair

Santa Clara County: www.diamondcertified.org/santa-clara-auto-repair

Santa Cruz County: www.diamondcertified.org/santa-cruz-auto-repair

Solano County: www.diamondcertified.org/solano-auto-repair

Sonoma County: www.diamondcertified.org/sonoma-auto-repair

Regularly Clean Your Kitchen Cabinets to Maintain Their Efficiency
Matt
Sep 22, 2011

By Matt Solis, Senior Editor

Kitchen cabinets collect more grease, food spills and moisture than most other parts of a house. Grime builds up fastest around door and drawer handles, because they’re constantly being opened. To effectively preserve your cabinets, consider the following tips:

  • Painted wood, metal, laminated plastic and wood-grain vinyl surfaces can be cleaned with a solution of detergent and warm water. After cleaning, rinse the cabinet with a cloth or sponge dampened in clean water. When wiping the surface dry, use a dry cloth or paper towel to prevent streaking. Painted, plastic and metal surfaces can occasionally be cleaned with a creamy liquid wax, which leaves a protective coating that repels soil.

  • Feel free to use an all-purpose household cleaner, but read the label to confirm it can be used on your cabinet’s surface. Test the cleaner inside a door to ensure it won’t harm the finish. Never use scouring powder or other abrasives on cabinets; they’ll damage the finish.

  • For natural, finished wood with a heavy buildup of grease and grime that won’t come off with regular wood cleaners, you may need to use a straight solvent such as paint thinner. Make sure there are no open flames or pilot lights in the room where you’re working, as paint thinner is highly flammable and toxic to breathe.

  • Some wood cabinet cleaners contain waxes that leave a shine or medium luster that protects the wood’s surface. If the cabinet’s wood finish seems dull after you clean it, consider applying a solvent-based wood wax, which may or may not require buffing to create a luster.

To find a Diamond Certified cabinet company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-cabinets

Contra Costa County: www.diamondcertified.org/contra-costa-cabinets

Marin County (cabinet renewal): www.diamondcertified.org/marin-cabinets-renewal

San Mateo County: www.diamondcertified.org/san-mateo-cabinets

Santa Clara County: www.diamondcertified.org/santa-clara-cabinets

Sonoma County (cabinet renewal): www.diamondcertified.org/sonoma-cabinets-renewal

Get to Know Your Local Auto Body Shops
Lauren
Sep 12, 2011

By Lauren Schwarz, Senior Writer

Before you drop off your vehicle at a body repair shop or have it towed in for repairs, you should talk directly with the shop owner or service manager. The questions you ask and the responses you get will help you choose the best collision repair facility for your particular needs. You may want to write down the shop representative’s answers and take note of any strengths, weaknesses and impressions that could influence your decision.

Questions to ask auto body shop owners on the phone:

  • Does your shop work on my make and model (Ford, GM, Toyota, Honda, Lexus, BMW, etc.)?
  • Do you specialize in the type of body repair work my vehicle needs (fender repair, paint matching, I-Frame work)?
  • Will you give me a written estimate?
  • How do you charge for body repairs and auto painting services (hourly charges or a flat fee)? What certifications do your technicians hold?
  • I live in ________. Does your shop have courtesy cars or rental vehicles available?
  • Will you cooperate with my insurance company? If so, can the insurance appraiser come to your shop to write the claim?
  • Will you use new or used parts to repair my car’s damage?
  • What paint brands do you recommend (BASF Waterborne, PPG, DuPont, Dupli-Color, Valspar, Sherwin-Williams)? Why do you use those paints?
  • Can you also provide upholstery repair?
  • Will you do auto glass installation or put in a new windshield?
  • Are your mechanics covered by workers’ compensation and liability insurance?
  • What kind of warranties do you offer?
  • How long has your shop been in business?

To find a Diamond Certified auto body repair shop in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-auto-body

Contra Costa County: www.diamondcertified.org/contra-costa-auto-body

Marin County: www.diamondcertified.org/marin-auto-body

Napa County: www.diamondcertified.org/napa-auto-body

San Francisco: www.diamondcertified.org/san-francisco-auto-body

San Mateo County: www.diamondcertified.org/san-mateo-auto-body

Santa Clara County: www.diamondcertified.org/santa-clara-auto-body

Santa Cruz County: www.diamondcertified.org/santa-cruz-auto-body

Solano County: www.diamondcertified.org/solano-auto-body

Sonoma County: www.diamondcertified.org/sonoma-auto-body

The Benefits of Green Flooring
Matt
Aug 25, 2011

By Matt Solis, Senior Editor

Green flooring can be a great option for your home, but before you make a final decision, you should evaluate if you really need new flooring in the first place. Generally, the most sustainable approach to flooring is to use what you already have. Removing and throwing away old flooring creates more landfill waste, and the manufacturing process of new flooring creates greenhouse gasses. Find out if your flooring can be renewed with a deep cleaning, sanding or polishing. If not, see if the wood flooring underneath can be sanded and polished.

If you decide to purchase Green flooring, be sure to choose a product that best fits your lifestyle and budget. Here are the most common types of sustainable flooring:

Concrete
Concrete can be stained, patterned and colored to create a unique, custom look. It’s durable, easy to clean and can be easily integrated into homes with radiant heating systems.

Stone
Stone flooring is processed less than other types of flooring, but some types of stone are quarried in other countries and shipped to retailers, which can increase their carbon footprints. Stone floors will last for generations if properly cared for, so they may be a Greener option over time.

Terrazzo
Terrazzo is usually a mix of concrete and marble, stone or glass, but it can also be made out of recycled products. It’s one of the more expensive flooring options, but it’s resilient and stands up to years of use.

Tile
Tile flooring is nontoxic and easy to clean. Individual tiles can easily be replaced if they become cracked or chipped, which mean a tile floor can look better and last longer than other types of flooring.

Linoleum
Linoleum flooring is made from boiled linseed oil (which is made from flax seeds), powdered cork, sawdust and pine resin. It’s easy to clean, biodegradable and durable.

Cork
Cork is a renewable resource that comes from the outer bark of cork oak trees. These floors often come in tiles or planks, which can be removed and replaced if damaged.

Wood
Some wood comes from non-renewable sources, so use caution when choosing wood flooring. Ideally, you want wood that comes from reclaimed sources or sources that are certified by the Forest Stewardship Council (FSC). You’ll also want to guarantee that any finishes or adhesives used on your flooring are low-VOC and nontoxic.

Bamboo
This quickly growing grass looks and wears like wood. Bamboo can be harvested in four to six years, unlike wood flooring that comes from trees that can take decades to mature.

When shopping for Green flooring, ask the salesperson the following questions to narrow down your choices:

  • Is the flooring made from renewable resources? Where did the materials come from?
  • Was the flooring transported a long distance before it reached the showroom?
  • Were potentially harmful chemicals, additives, finishes or glues used in the manufacturing process?
  • Will the installation require additional subflooring?
  • Can I install the new flooring over my previous flooring? (This is sometimes possible and will cut down on landfill waste and installation costs.)What’s the manufacturer-recommended maintenance and cleaning schedule?
  • Can the flooring be cleaned using nontoxic and biodegradable cleansers?

To find a Diamond Certified flooring showroom in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-flooring-showrooms

Contra Costa County: www.diamondcertified.org/contra-costa-flooring-showrooms

Marin County: www.diamondcertified.org/marin-flooring-showrooms

San Francisco: www.diamondcertified.org/san-francisco-flooring-showrooms

San Mateo County: www.diamondcertified.org/san-mateo-flooring-showrooms

Santa Clara County: www.diamondcertified.org/santa-clara-flooring-showrooms

Solano County: www.diamondcertified.org/solano-flooring-showrooms

Sonoma County: www.diamondcertified.org/sonoma-flooring-showrooms

Take Simple Steps to Maintain Your Upholstery
Matt
Aug 10, 2011

By Matt Solis, Senior Editor

Preventative measures and regular maintenance go a long way toward preserving the beauty of your upholstery. To increase your upholstery’s longevity and keep it looking like new, consider the following tips:

Dust and clean upholstery on a weekly basis. Use the brush attachment on your vacuum to remove dirt from all the corners and folds of your upholstery. Remember to clean the back and legs to maintain a consistent finish.

Only use manufacturer-recommended cleaners. Every piece of upholstered furniture has a care label that indicates the cleaning materials that are safe to use on it. Make sure you follow these instructions. If the recommended cleaner doesn’t take care of a stain, have it professionally cleaned.

Test any cleaning material before you use it. Incompatible cleaners can discolor or permanently damage your upholstery, so it's important to always test a small amount of cleaner in a hidden area such as underneath the upholstery or the back of the legs.

Tend to spills immediately. It’s important to quickly take care of accidents before the upholstery and its underlying padding absorb the spilled matter. Blot the affected area with a clean paper towel—never rub; it’ll spread the stain. If that doesn’t work, follow up with a dry cleaning solvent or mild detergent (apply the suds on the stain, not the liquid).

Rotate cushions. To prevent your cushions from assuming an uneven, pressed look, remove and rotate them every few weeks. If the cushion covers are removable and the weather is favorable, leave them out in the sun for a few hours to remove dust and bacteria.

Ensure upholstery is dry after you clean it. After you use any detergent or cleaner on your upholstery, make sure you remove any remnants with cold water. Never use excessive amounts of water—blotting with a moist towel is sufficient. After cleaning, thoroughly air-dry the upholstery to prevent mold growth.

To find a Diamond Certified upholstery cleaning company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-carpet-upholstery-cleaning

Contra Costa County: www.diamondcertified.org/contra-costa-carpet-upholstery-cleaning

Marin County: www.diamondcertified.org/marin-carpet-upholstery-cleaning

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-carpet-upholstery-cleaning

San Mateo County: www.diamondcertified.org/san-mateo-carpet-upholstery-cleaning

Santa Clara County: www.diamondcertified.org/santa-clara-carpet-upholstery-cleaning

Sonoma County: www.diamondcertified.org/sonoma-carpet-upholstery-cleaning

How to Manage Your Landscaping Budget
Matt
Jul 21, 2011

By Matt Solis, Senior Editor

Hiring a landscape company only to discover the design it has customized for your space will exceed your budget can be extremely disappointing. So how can you be sure you and your landscape designer are on the same page when it comes to design sensibilities and budget? The following tips will give you a head start:

Be honest with your designer. Before you do any other planning, meet with your landscape designer and reveal your total budget. This can circumvent miscommunication from the start and avoid the disappointment that comes from having a landscaping plan that’s far too expensive. Then, ask your landscaper for honest feedback. Is your budget large enough to work with? What are the ways the landscaper can design and build to accommodate your budget? If your budget isn’t large enough, what options do you have?

Be realistic. If you have a tight budget, don’t expect to be able to install a pond, an expanse of sod or a custom-built gazebo. In order to make your budget work, you may have to be willing to pick and choose what’s most important to you.

Get a few bids. Ask two or three reputable contractors to bid on your landscaping job. This will give you an idea of what you can realistically expect in terms of design and cost. Be sure to request an itemized bid from each contractor so you can see exactly where your money will be going.

Consider your options. If you don’t have a large enough budget to hire an experienced contractor to do all the work you’re hoping for, you have several options:

  • Wait until you’ve saved up enough to get exactly what you want.
  • Ask your contractor for good, better and best estimates that offer different options for materials, design and products.
  • See if your contractor will consider doing the project in phases. This will allow you to start your job and see some improvements while saving up for future expansion.
  • Find a contractor that offers financing.
  • Consider doing some of the work yourself to cut down on expenses. For example, your contractor may allow you to tear down old structures or tear out old landscaping, which may save work hours and drastically lower your estimate.
  • Reuse some of your current landscaping materials. You may be able to salvage plants, fountains and structures or even reuse materials such as wood, stone and brick. This not only can shrink your budget considerably, it’ll also save space in landfills and make your project Greener. If you’re interested in doing this, be sure to inform your landscape designer well before the designing process begins—they’ll need a chance to visit your current space and work in existing plants and materials.

To find a Diamond Certified landscaping contractor in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-landscape-contractor

Contra Costa County: www.diamondcertified.org/contra-costa-landscape-contractor

Marin County: www.diamondcertified.org/marin-landscape-contractor

San Francisco: www.diamondcertified.org/san-francisco-landscape-contractor

San Mateo County: www.diamondcertified.org/san-mateo-landscape-contractor

Santa Clara County: www.diamondcertified.org/santa-clara-landscape-contractor

Santa Cruz County: www.diamondcertified.org/santa-cruz-landscape-contractor

Sonoma County: www.diamondcertified.org/sonoma-landscape-contractor

Plumbing Systems: Know the Basics to Prevent Problems
Matt
Jul 8, 2011

By Matt Solis, Senior Editor

Large-scale plumbing issues should always be handled by a professional, but there are plenty of simple techniques and procedures you can use to perform basic preventive maintenance. Consider the following tips for ensuring your plumbing system is functioning to its full capacity:

Bathroom

  • Run hot water down the drain once a week to help keep it free-flowing.

  • Repair leaky faucets to avoid further damage to the fixtures and faucets.

  • Fit tubs and showers with strainers that catch hair and soap chips. Clean the strainers regularly.

  • To remove mineral deposits on your shower head, put one cup of vinegar in a plastic bag, place it over the shower head, hold it in place with a twist tie and let it stand overnight. In the morning, remove the bag and wipe off the mineral deposits with a damp cloth.

Test your toilet for leaks. Check the water level in the tank to ensure the water isn’t overflowing by way of the overflow pipe (the pipe in the middle of the tank with a small piece of tubing connected to it). If water is running into the overflow pipe, adjust the fill valve until the water stops approximately one inch below the top of the overflow tube (there may be a water level mark stamped on the side of the tank). Test the flush valve mechanism by adding a few drops of food coloring to the tank. If the water changes color after 15 minutes, the ball or flapper is leaking and needs to be replaced.

Kitchen

  • Never put stringy or fibrous waste (poultry skins, carrots, celery, banana peels) into the garbage disposer.

  • Run cold water down the drain for 15 seconds before and after using the garbage disposer to flush waste through the line.

  • Don’t pour liquid grease down the drain. Remove congealed grease with a paper towel before washing pots and pans.

Clean your garbage disposer. Foul odors can occur from a buildup of food debris within the disposer. To eliminate odors, grind ice cubes and orange or lemon rinds in the disposer for 30 seconds.Add a small amount of liquid dish detergent while the disposer is still running. Rinse away any remaining debris by running cold water for 30 seconds.

To find a Diamond Certified plumbing company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-plumbing

Contra Costa County: www.diamondcertified.org/contra-costa-plumbing

Marin County: www.diamondcertified.org/marin-plumbing

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-plumbing

Napa County: www.diamondcertified.org/napa-plumbing

San Francisco: www.diamondcertified.org/san-francisco-plumbing

San Mateo County: www.diamondcertified.org/san-mateo-plumbing

Santa Clara County: www.diamondcertified.org/santa-clara-plumbing

Santa Cruz County: www.diamondcertified.org/santa-cruz-plumbing

Solano County: www.diamondcertified.org/solano-plumbing

Sonoma County: www.diamondcertified.org/sonoma-plumbing

Spot Clean Your Carpet to Save Time, Money and Hassle
Matt
Jun 28, 2011

By Matt Solis, Senior Editor

The key to treating carpet spots and stains is to act quickly—the longer you wait, the higher the probability that a spill will become a permanent stain. Large stains should always be handled by a professional, but to effectively deal with minor spots and stains, consider the following tips:

Absorb

  • Blot liquids with a dry, absorbent cloth or plain paper towels (printed or colored material may transfer ink or dye to your damp carpet). Continue until the area is barely damp.
  • Start at the outside of the spot and continue toward the center to prevent the stain from spreading. Semi-solid spills, like food, may need to be scooped up with a spoon. Solid, dried bits can be vacuumed. Don’t scrub or use a brush—it can fray the carpet and change the texture.

Treat

  • Use a carpet cleaning product that has a seal of approval from the Carpet and Rug Institute (CRI). Though these products have been laboratory tested, you should still pre-test any cleaner on an extra scrap of carpet or a hidden area of your own carpet.
  • Apply a small amount of the cleaner to a white cloth and gently work from the edges to the center. Blot, don’t scrub, and never use a brush. You may need to repeat this step several times to completely remove the spot.
  • Don’t be overzealous—mix the cleaning solution according to the directions. Don’t use too much water; try to keep the carpet as dry as possible. 

If you don’t have a CRI-approved carpet cleaner, you can try using one of the following homemade remedies:

Detergent solution. Mix 1/4 teaspoon of clear dishwashing liquid (non-bleach, non-lanolin) with one cup of warm water. Never use laundry detergent; it may contain bleach or simply be too harsh for the carpet.

White vinegar solution. Mix one cup of white vinegar (not red wine or cider) with one cup of water. At five percent acetic acid, white vinegar can be very effective on tannins (weak vegetable dyes found in tea and coffee) and leaves no residue. Use caution, though: Acids can set some dye stains.

To find a Diamond Certified carpet cleaning company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-carpet-upholstery-cleaning

Contra Costa County: www.diamondcertified.org/contra-costa-carpet-upholstery-cleaning

Marin County: www.diamondcertified.org/marin-carpet-upholstery-cleaning

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-carpet-upholstery-cleaning

San Mateo County: www.diamondcertified.org/san-mateo-carpet-upholstery-cleaning

Santa Clara County: www.diamondcertified.org/santa-clara-carpet-upholstery-cleaning

Sonoma County: www.diamondcertified.org/sonoma-carpet-upholstery-cleaning

Control Moisture to Control Household Mold
Matt
Jun 21, 2011

By Matt Solis, Senior Editor

The best way to prevent mold growth is to keep all materials in your home as clean and dry as possible. Make sure your house is well ventilated with a relative humidity between 30 and 50 percent. To reduce indoor humidity, vent bathrooms, dryers and other moisture-generating sources to the outside; use air conditioners and dehumidifiers; increase ventilation; and use exhaust fans whenever cooking, dishwashing or cleaning. To further protect your home from mold growth, consider the following tips:

  • Standing water sources promote mold and bacterial growth, so it’s important to cover sump pumps, enclose fish tanks and ensure basement drains (for air conditioning hoses, humidifiers and washers) aren’t clogged. Find and correct obvious sources of moisture such as leaky faucets, dripping pipes or cold surfaces where moisture condenses.

  • Use a dehumidifier, air conditioner or furnace to help dry the air in your home.

  • If you have crawl spaces in your house, install a vapor barrier over the ground (4 to 6 millimeter polyethylene plastic) to prevent soil moisture from evaporating and filling your home. Damp crawl spaces can lead to wood rot on floor joists, beams and sills located directly above. You can further minimize humidity by placing vents at opposite sides of your crawl spaces. Also, the grading around your home should be sloped to prevent water from pooling underneath it.

  • Recent studies by the Environmental Protection Agency (EPA) and the Consumer Product Safety Commission (CPSC) have shown that ultrasonic and impeller (or “cool mist”) humidifiers can release materials such as microorganisms and minerals into indoor air. You can avoid this by keeping your central furnace humidifier unit properly maintained in accordance with the manufacturer’s directions. Clean and change the filter on an annual basis. Condensation on walls or windows indicates the humidity is too high and needs to be adjusted.

  • One of the most common causes of wet basements is improper roof drainage. Ensure your gutters, downspouts and splash blocks are properly installed and functional to allow proper rainwater drainage away from your home.

  • Prevent moisture due to condensation by increasing surface temperature (insulate or increase air circulation) or reducing the humidity level in the air.

To find a Diamond Certified HVAC contractor in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-air-conditioning-heating-ventilation-hvac

Contra Costa County: www.diamondcertified.org/contra-costa-air-conditioning-heating-ventilation-hvac

Marin County: www.diamondcertified.org/marin-air-conditioning-heating-ventilation-hvac

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-air-conditioning-heating-ventilation-hvac

Napa County: www.diamondcertified.org/napa-air-conditioning-heating-ventilation-hvac

San Francisco: www.diamondcertified.org/san-francisco-air-conditioning-heating-ventilation-hvac

San Mateo County: www.diamondcertified.org/san-mateo-air-conditioning-heating-ventilation-hvac

Santa Clara County: www.diamondcertified.org/santa-clara-air-conditioning-heating-ventilation-hvac

Santa Cruz County: www.diamondcertified.org/santa-cruz-air-conditioning-heating-ventilation-hvac

Solano County: www.diamondcertified.org/solano-air-conditioning-heating-ventilation-hvac

Sonoma County: www.diamondcertified.org/sonoma-air-conditioning-heating-ventilation-hvac

How to Control Your Remodeling Project’s Budget
Matt
Jun 14, 2011

By Matt Solis, Senior Editor

Exceeding a remodeling budget can lead to a host of unforeseen problems, including settling for unexpected options, disagreeing with contractors and being left with an unfinished room. To avoid dealing with these potential issues altogether, consider the following tips:

Differentiate between “need” and “want.” Start your budget with things you need. Research the costs of many different kinds of products and materials, starting with the most expensive necessities and ending with the items you can do without. Major appliances should be at the top of your list since they cost the most.

Make a Top 10 list. Look around your kitchen and decide what needs to be immediately replaced and what can be replaced in the future. Remember the needs of your family. If you have small children, take safety into consideration when prioritizing. Handicapped or elderly family members should be budgeted into your costs and designs as well.

Resist temptation. Know exactly what you want before you search for it so you’re not tempted to buy out of your price range. Uncertainty may leave you vulnerable to purchasing unnecessary products and choosing materials that go beyond your means. Know what features are most important to you and your family so it’s easier to choose when the time comes. There’s an abundance of different appliances that offer different features, but most will get the job done, so don’t pick anything too fancy or high-tech if your budget doesn’t allow for it.

Get a quote. A designer and/or contractor should always visit your home before providing you with a quote for the design and installation. Don’t accept a quote for your project until a full survey has been completed. If you make sure the quote is thorough, you’ll avoid misunderstandings and future overspending.

Double-check. Before you buy products and materials, visit a showroom to see them in person and determine their quality. Also, don’t be afraid to ask friends, neighbors and family members to see their kitchens and ask who they hired. This is a great way to envision the quality of the result of your kitchen remodel if you decide to use the same designer and contractors.

Keep track of your payments. Keep a job file of all papers relating to your project, including all payments. Never pay more than 10 percent down of $1,000 (whichever is less), and don’t pay in cash. Never pay in full until you’ve received delivery of all your goods. Companies that ask for full payment ahead of delivery have your money, but you don’t have your appliances or completed kitchen. Any changes to the scope of work during construction must be accompanied by a Change Order which describes the change, the precise dollar amount related to the change and how it will affect the timeline of the project.

Make sure your written contract contains the following:

  • A schedule that demonstrates when specific construction activities will start and end (such as the framing, sheetrock work or painting).

  • A schedule of payments that shows the amount of each payment and explains what work, materials or services are to be performed before being invoiced.

  • Identification of subcontractors who will be performing various construction activities.

  • Identification of suppliers who are providing materials necessary for these activities.

Once the subcontractors and material suppliers have been identified, avoid risk of having to pay twice under threat of lien by simply writing joint checks in the name of both the general contractor and the subcontractor or material supplier who contributed to your project and provided the mandatory California 20-Day Preliminary Notice. Should the subcontractor or material supplier not be paid by the general contractor, and they’ve provided you with the 20-day Notice, then they can require you to pay them directly even if the general contractor has already been paid for this line item or task. You can learn more at www.cslb.ca.gov/Resources/GuidesAndPamphlets/HomeownersGuideToPreventingMechanicsLiens.asp.

To find a Diamond Certified remodeling contractor in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-contractors-remodel-additions

Contra Costa County: www.diamondcertified.org/contra-costa-contractors-remodel-additions

Marin County: www.diamondcertified.org/marin-contractors-remodel-additions

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-contractors-remodel-additions

San Francisco: www.diamondcertified.org/san-francisco-contractors-remodel-additions

San Mateo County: www.diamondcertified.org/san-mateo-contractors-remodel-additions

Santa Clara County: www.diamondcertified.org/santa-clara-contractors-remodel-additions

Santa Cruz County: www.diamondcertified.org/santa-cruz-contractors-remodel-additions

Solano County: www.diamondcertified.org/solano-contractors-remodel-additions

Sonoma County: www.diamondcertified.org/sonoma-contractors-remodel-additions

How to Be a Good Auto Body Shop Customer
Lauren
May 31, 2011

By Lauren Schwarz, Senior Writer

It's an auto body shop's responsibility to perform a thorough and complete repair job on your car, but you play a big part in how successful your automobile's body repairs are, too. Here are a few simple steps you can take to be a good customer when you take your car, minivan, truck or van into a local auto body shop.

  • Be clear and upfront with the auto body shop representative. Let them know what car problems you’re having, what outcome you expect from the vehicle collision repairs and specific ways they can satisfy those expectations.
  • Before you drop off your car, truck or van, restate your expectations and goals, and reiterate to the auto body repair technicians your understanding of the agreement. Most problems with auto body shops occur because of a breakdown in communication. By being clear about your expectations, you can avoid most conflicts.
  • Ask your service writer if you should call to check on the progress of your vehicle body repairs or if he will call you with regular updates.
  • Be sure your service writer has a phone number where you can be reached at all times while your car or truck is in for body repairs. Your repairs will move along more smoothly if you can be reached for any necessary updates or authorizations for body work.
  • When the shop contacts you, return calls punctually to keep the repairs on schedule.
  • Pay for body repairs promptly.

Bay Area auto body repair shops appreciate when customers are straightforward, honest and easy to work with. Your “good customer” behavior sets the tone from your end and creates an environment conducive to a good working relationship. Therefore, the process may go smoother and any problems may be more easily resolved.

To find a Diamond Certified auto body repair shop in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-auto-body

Contra Costa County: www.diamondcertified.org/contra-costa-auto-body

Marin County: www.diamondcertified.org/marin-auto-body

Napa County: www.diamondcertified.org/napa-auto-body

San Francisco: www.diamondcertified.org/san-francisco-auto-body

San Mateo County: www.diamondcertified.org/san-mateo-auto-body

Santa Clara County: www.diamondcertified.org/santa-clara-auto-body

Santa Cruz County: www.diamondcertified.org/santa-cruz-auto-body

Solano County: www.diamondcertified.org/solano-auto-body

Sonoma County: www.diamondcertified.org/sonoma-auto-body

Tips on Maintaining Your Home's Windows
Matt
May 11, 2011

By Matt Solis, Senior Editor

Maintaining the windows in your home is relatively easy and can save you money on future heating, cooling and repair work. Depending on the type of window you have, consider the following tips:

Maintaining metal or vinyl frame windows

  • Start with a visual inspection of the window and frames. Rubber seals hold the glass in place, and if the seals deteriorate over time, you’ll have an air or water leak. To replace the rubber, remove the window sash and take it to a glass repair shop. You may need to call a professional to remove the window.
  • Check for cracked or broken glass, which should also be replaced by glass shop professionals.
  • If you have double- or triple-pane windows, look for moisture between the glass panes, which indicates the seal between the panes has failed. The space between the panes is usually filled with gas to help provide insulation; if the seal is broken, the insulation value of the window goes down.
  • Check around the window casing where it meets the wall and fill any gaps with a paintable latex caulk.
  • If you have weather stripping, make sure it’s in good condition. (You can usually find it seated in a groove in the window frame; it’s easy to replace.) Remove a short section from the window and take it to a repair shop to find the right replacement.

Maintaining aluminum frame windows

  • Check the windows for cracked or broken glass. Rubber seals hold them in place and usually require specialized equipment to reinstall properly. Remove the glass pane (with its individual frame) from the window unit and take it to a repair shop.
  • Look for broken frame corners on the individual panes. Take any windows with this problem to a repair shop.
  • Ensure the frame is well-seated and sealed with a bead of caulk against the window casing. Don’t seal the factory-provided weep holes near the bottom of the window frame—these allow for drainage of any moisture that accumulates inside the framework.

Maintaining wood frame windows

  • Start with a visual inspection of the window panes and glazing (the putty that holds the glass in place). Cracked panes and missing glaze allow drafts, which raise heating and cooling bills.
  • Look over the paint. If it’s badly chipped or chalky to the touch, you’ll need to paint the exterior woodwork. A poor paint job allows moisture to penetrate the wood, causing rot and swelling.
  • Inspect where the window casing meets the wall. Use a high-quality paintable latex caulk to fill any gaps or cracks between the window frame and the siding or brick.
  • Make sure the windows seal tightly when closed. If they’re loose, you may need to add weather stripping around the window channels.

To find a Diamond Certified window company in your area, click on one of the links below.

Alameda County: www.diamondcertified.org/alameda-windows

Contra Costa County: www.diamondcertified.org/contra-costa-windows

Marin County: www.diamondcertified.org/marin-windows

Monterey & San Benito Counties: www.diamondcertified.org/monterey-san-benito-windows

San Francisco: www.diamondcertified.org/san-francisco-windows

San Mateo County: www.diamondcertified.org/san-mateo-windows

Santa Clara County: www.diamondcertified.org/santa-clara-windows

Santa Cruz County: www.diamondcertified.org/santa-cruz-windows

Solano County: www.diamondcertified.org/solano-windows

Sonoma County: www.diamondcertified.org/sonoma-windows

Consumers Are Using the 2011 Directory to Find Top Rated Companies
Russ Catanach
Apr 26, 2011

A couple weeks ago, we started mailing the 2011 Diamond Certified Directory to more than 800,000 homeowners, select local business owners, property and apartment managers, and insurance and real estate agents throughout the Greater Bay Area. Each of the nine different versions (Sonoma County, Marin County, San Francisco/Daly City, Alameda County, Contra Costa County, Santa Clara County, San Mateo County, Solano County, and Monterey/San Benito/Santa Cruz Counties) presents full-page profiles of companies independently rated Highest in Quality across a wide variety of industries, including landscaping, auto body repair, carpet cleaning, dentistry, construction and much more.   

Since this massive distribution began, the positive reactions we’ve received from consumers have translated to a 29% increase in calls to Diamond Certified companies over the first two weeks of the 2011 directory’s release (compared to 2010)—the most significant gain in Diamond Certified history!

Consumers have noted that one of the most beneficial aspects of the directory is having instant access to a wealth of information about each Diamond Certified company’s history, services, customer satisfaction ratings, verbatim survey responses and more. “I received my new directory in the mail the other day and I absolutely love it,” says Marin County resident Christina Kelly. “I keep it right by my phone, so whenever I need a quality auto shop, painter or any other service provider, I know exactly how to find them.”  

If you’d like to order additional directories, or if you’ve never received a directory in the mail and would like a free copy for the county of your choice, choose one of the following options:

  • Click here to become a Diamond Certified Preferred Consumer (ALWAYS FREE). Members get access to special tools on diamondcertified.org, a Double Diamond Certified Performance Guarantee and more.

  • Call us at (800) 480-1978. You’ll always talk to a real person, never a machine.

  • Go to our Facebook page, click the “Directory” tab on the left, go to “Order the Directory” and fill out the necessary information.

The 2011 Diamond Certified Directory is Here!
Jim Stein
Apr 12, 2011

By: Jim Stein, Founder & CEO

The massive distribution of the 2011 Diamond Certified Directory has begun! On April 1st, we mailed more than 800,000 directories to homeowners, select local business owners, property and apartment managers, and insurance and real estate agents throughout the Greater Bay Area. Most people will be receiving their directories within the first couple weeks of April, so if you’ve used the Diamond Certified Directory in the past, expect the newest version to be arriving soon. There are nine different versions available: Sonoma County, Marin County, San Francisco/Daly City, Alameda County, Contra Costa County, Santa Clara County, San Mateo County, Solano County, and Monterey/San Benito/Santa Cruz Counties.

The Diamond Certified Directory has become an increasingly important resource for consumers who are seeking local top-rated companies. In today’s digital world, people covet their bound, four-color directories. The striking, gold-embossed Diamond Certified seal on the cover is a powerful signal of the quality companies that are presented inside. Over the years, we’ve conducted more than 221,000 surveys of local customers! Only companies that score “Highest in Quality” in the most accurate ratings anywhere earn the prestigious Diamond Certified award and are profiled within this directory.

Each Diamond Certified company that qualified prior to April is presented in the 2011 Diamond Certified Directory with a full-page profile that includes: 

  • Contact information (phone number, address, website, email)
  • Services and service areas
  • Business history and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information such as insurance coverage and California business license
  • Brands, guarantees, number of employees and other useful information

If you’d like to order additional directories, or if you’ve never received a directory in the mail and would like a FREE copy for the county of your choice, please click here and become a Diamond Certified Preferred Consumer (ALWAYS FREE). Simply indicate which edition of the Diamond Certified Directory you would like and we’ll send it right out! You can also call us at (877) 312-1307 and talk to a real person.  

Behind the Scenes of the 2011 Diamond Certified Directory
Russ Catanach
Apr 4, 2011

Recently, American Ratings Corporation CEO Jim Stein and I visited Creel’s 300,000-square-foot Las Vegas printing facility to take part in the final press check for the 2011 Diamond Certified Directory (to be released in April). Creel runs a 24/7 printing operation in order to maximize its production, which was good news for the 815,000 Diamond Certified Directories being printed at astonishing speed…and not-so-good news for Jim and me, who found ourselves working from 8am until 3am! Even though I’ve been heavily involved in digital media for many years, it was my first time experiencing a press check, and I like to think I learned some valuable lessons for next time…like how the Creel facility is within short driving distance of Starbucks.

Check out the video below for some highlights of our visit.

P.S. Look for the 2011 Diamond Certified Directory to arrive in your mailbox soon. Keep it by your other directories and use it whenever you need to find a service company in the Greater Bay Area and beyond. To request additional directories or confirm you’ll receive a free directory for your county, please call (800) 738-1138.

How Diamond Certified Works for You
Diamond Certified
Jan 27, 2010

Think back on your experience with local businesses. Some were great while others were downright excruciating. Why? Chances are you unknowingly selected the wrong company. It's easy to do—with so many claims in the marketplace, it's difficult to know which companies truly are delivering on their promises. So how can you be sure you’ll do business with a top-rated company? It's simple when you choose Diamond Certified.

We run the country's most rigorous and accurate rating and certification process of local companies. Our in-depth pass/fail rating of each company's satisfaction, license, insurance, and business practices ensures you'll be working with the best. Only those rated Highest in Quality earn the prestigious Diamond Certified award. Most simply can't qualify.

But we don't stop there. We continue to monitor each company and complete ongoing customer satisfaction research. And we always stand behind our ongoing rating and certification work by backing your purchase with the Diamond Certified Performance Guarantee.

We've got a world of valuable consumer information for you at www.diamondcertified.org. You'll find updated ratings on companies in your area and other Northern California counties, verbatim consumer survey responses on every Diamond Certified company, and our valuable consumer advice column, The Savvy Consumer, with more than 350 consumer topics to help you.

Thanks for checking out our Diamond Certified blog! We look forward to bringing you more useful information for the best possible consumer experience.
 

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