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Kim Haddon is owner of Haddon Heating & Cooling, a Diamond Certified company since 2010. She can be reached at (925) 521-1380 or by email.

Kim Haddon

diamond certified contributor profile and expert article

Kim Haddon: Learning a New Language

By James Florence, Diamond Certified Resource Reporter

CONCORD – When she got married, Kim Haddon knew she’d be sharing a home with her husband, but she never thought that one day she’d be working side by side with him in a professional environment. “My husband, Dave, has been involved in HVAC from a young age, having worked for his father’s company,” she explains. “After returning to the family business in the late ’90s, Dave decided to expand the company’s operations from mainly commercial work to full residential services.” It was at this point that Kim was presented with an opportunity to become a participant in her husband’s profession. “As the business’ focus shifted to residential work, Dave asked to have my involvement,” she says. “I started out answering phones in the office and things just progressed from there.”

Not satisfied with remaining a novice in her new vocational role, Kim applied herself and gradually developed a thorough knowledge of HVAC technology and techniques. “When I started, I didn’t really know anything about the industry,” she says. “A lot of the terms were completely foreign to me, so it really felt like I was learning a new language.” Thirteen years later, Kim continues to demonstrate her fluency in industry dialect as co-owner of Haddon Heating & Cooling.

Born and raised in rural Minnesota, Kim relocated to Northern California after marrying Dave, a native of the North Bay. Having experienced her share of harsh Midwestern winters, she says the temperate local climate is one of her favorite attributes of life in the Bay Area. “I love being able to enjoy the outdoors year-round. I remember that soon after I moved here, I was sunbathing at the beach in January and called my family in Minnesota to tell them about it!”

Outside of work, Kim enjoys engaging in a variety of outdoor activities with Dave and their three children, Jesse, Rachael and Joseph. “We do a lot of weekend camping trips,” she says. “One of our favorite places to go is Lake Tahoe—there are things to do all year long, from skiing in the winter to boating in the summer.”

In her life and career, Kim espouses the importance of working hard to achieve one’s goals. “If you’re going to do something, you may as well give your all and do it to the best of your ability,” she says. “Whatever it is you’re aiming for, if you just keep at it and put in your time, you’ll achieve it. For me, it was becoming fluent in the language of the HVAC industry. It took a lot of time and hard work, but it eventually paid off.”

Ask Me Anything!

Q: What’s your favorite restaurant?
A: The Dead Fish in Crockett.

Q: What were you most known for in high school?
A: Music—I sang in choir and also played violin and piano.

Q: What’s your favorite film genre?
A: Science fiction.

Q: Do you collect anything?
A: Rare and interesting coins. I used to work as a waitress, and I would always look through my change at the end of the night for unusual coins.

Q: What’s the best gift you’ve ever received?
A: My three children.

Read more

How to Locate and Replace Your Furnace Filter


CONCORD — While routine furnace filter replacement remains a commonly neglected aspect of home maintenance, for some, the problem starts with locating the filter in the first place. Here are a few common places to look: Internally: In many cases, the… Read more

Expert Video Tip

Video: Find, Remove and Change Your Filters

Complete Video Transcription:

CONCORD — Host, Sarah Rutan: An important part of maintaining your home is learning how to find, remove and change your filters. Today, we're in Concord with… Read more

Charlie Nelson is owner of Next Level Heating & Air Conditioning Inc, a Diamond Certified company. He can be reached at (415) 801-4067 or by email.

Charlie Nelson

diamond certified contributor profile and expert article

Charlie Nelson: Taking Things to the Next Level

By James Florence, Diamond Certified Resource Reporter

SANTA ROSA — Following a string of underwhelming occupational experiences, Charlie Nelson had begun to grow disillusioned about his professional future. Fortunately, after being hired as a sales representative for an HVAC service company, he found an opportunity to take things to the next level. “While visiting a jobsite, I would sometimes sit and watch the guys install the equipment,” he recounts. “After a while, I thought to myself, ‘I could do this,’ so I asked the company owner to train me to be an installer. After doing installations for a couple of years, he sent me to school to become a service technician. From there, the obvious next step was to branch off and start my own company, and that’s how Next Level Heating & Air Conditioning Inc was born.”

Today, Charlie says his favorite part of his job is pleasing his customers. “I enjoy seeing the smile on a customer’s face when the job is complete, whether it’s a simple repair or a large installation. When someone has been through a cold winter’s night without their heater, they really appreciate it when you warm things up for them again, and that makes me feel good.”

A lifetime resident of the North Bay, Charlie resides in Santa Rosa with his wife, Sarah, and their five children. “I enjoy the down-to-earth character of the people here,” he says. “Pretty much everywhere you go, you can say, ‘Hi’ to a complete stranger, and they’ll say, ‘Hi’ back. I also love the mild climate…even though it’s not really ideal for my business,” he laughs.

Outside of work, Charlie keeps busy with a variety of family activities. “My kids all play baseball, and I coach their little league teams,” he says. “It takes up a lot of my time, but there’s no greater joy than seeing my kids progress and gain more confidence with each passing season.” In addition to team sports, Charlie and his kids enjoy building and playing with remote-controlled hobby cars, as well as outdoor activities like hiking, bicycling and camping.

In regard to his professional career, Charlie espouses the importance of putting his customers first. “The customer is at the core of everything I do,” he affirms. “When I walk through someone’s door, I consider it my job to not only provide a high-quality service, but to become friends with that person as well. It all comes down to the customer’s best interest, and I think that’s reflected by the repeat business I receive.”

When asked the first thing he’d do if he could retire tomorrow, Charlie says he’d take his family on a big vacation. “We’ve always wanted to go to Europe, so we’d probably go over there for a few weeks and do some sightseeing.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: I have two: The San Francisco Giants and the New York Giants.

Q: Did you play any sports in high school?
A: I played baseball.

Q: What’s your favorite TV show?
A: “Million Dollar Listing.”

Q: If you could time travel, would you go to the past or the future?
A: I’d probably go to the past and start doing heating and air conditioning a lot sooner, just because it took me a while to find my professional niche.

Q: What’s your favorite thing to eat for breakfast?
A: Biscuits and gravy.

Read more

The Importance of Air Duct Cleaning


SANTA ROSA — When it comes to improving indoor air quality, a lot of people think simply changing their air filters or upgrading to a high-efficiency filter will do the trick. In reality, you have to remove dirt before you can keep… Read more

Expert Video Tip

Video: The Importance of Duct Cleaning

Complete Video Transcription:

SANTA ROSA — Host, Sarah Rutan: If you’re concerned about the air quality in your home, one maintenance aspect you shouldn’t ignore is having your air ducts professionally… Read more


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