Computer problems can be frustrating—when a software or hardware problem can’t be resolved through “help” or FAQ websites, a professional service technician is often required. For consumers and small business owners without an information technology department at hand, resolving computer system problems involves finding a trusted source.
Not unlike finding a good automobile repair shop or carpenter, getting the best service often comes down to cost and experience. “Sometimes, major retail or repair shops will quote $600 to fix a computer,” notes Don Schrader, owner of computer service and repair company Schrader & Son. “In many cases, these problems can be fixed in one hour.” It’s important to find a trusted source that has the knowledge and experience to solve small problems that don’t require starting from scratch or purchasing a new computer.
While wiping a hard drive clean and reinstalling software and data can work for serious problems, it should only be used as a last resort. It can be expensive and time-consuming—rarely the best scenario for a small business owner or consumer.
Communication is often the best tool for finding a helpful computer service and repair professional. It can help you locate an experienced technician and understand how they approach problem-solving. “Repair companies that listen to what their clients are saying can often solve particular problems without resorting to drastic measures or system replacement,” says Mr. Schrader. “There are few computer problems that can’t be fixed. It’s usually a matter of how much people want to spend. A professional technician should present the facts and options so you can make an informed decision.”
