"When looking for a window contractor, get personal references whenever possible," says John Gorman, owner of Save Energy Window Company. "Window Contractors should also provide references. It's also a good idea to use a third party that has certified and/or evaluated window contracting companies. Check with the Better Business Bureau, the State Licensing Board, and further online sources."
John recommends that once you're comfortable with a few different contractors, get at least two or three bids. "This will give you a feel for each company," he says. "How do they answer their phone? How do they present their work and estimate costs? Look closely at the quality of products and materials they use, and what their installation methods are. Find out about warranties." This is a good time to get at least three recent references from the company. John continues, "Many companies are likely to only refer happy customers, so ask for a list of clients in your neighborhood, some of whom you may know. Take a look at their job if possible. If you don't know them, you may want to be brave enough to knock on their door and ask how the company performed!
"Once you decide on a company and sign a contract," John says, "know that you have three days to cancel. This is a state law called the Right of Rescission. If for any reason you change your mind, there is no penalty to cancel within this three-day period." This is useful information as you may be sifting through last-minute bids or dealing with budgeting or scheduling issues.
Before you begin your project, get a schedule of when the work will begin and end. "Hold the company to this schedule," John advises. "You should have all of their contact information, including cell numbers since contractors are often away at job sites. If they don't show up as promised, let them know you're expecting them promptly.
John's final point is about down payments: "Another state law is that you should only pay 10% of the project upfront, up to $1,000. So if the job is bid at less than $10,000, you should pay 10%. If it's $10,000 or more, you should pay $1,000 as a down payment."
As you can see, a small investment in time and effort is a worthwhile step forward in finding the right window contractor for your home. You should feel that your business is appreciated and your time and budget is respected.
