Renson Automotive, Inc. Industry Info

(408) 840-3977
1436 White Oaks Road, Suite 9
Campbell, CA 95008
Bill Faulconer is owner of Renson Automotive, Inc.
Knowing what to do when your car develops problems can save you a lot of money in the long run.

The most important thing you can do to keep your car running at its peak potential is have a basic understanding of how to identify potential problems—not only will this extend the car’s lifespan, it will also dramatically reduce the amount of money you have to spend on it. For example, if your “check engine” light comes on and stays on, the best solution is to take your car into a repair shop at your earliest convenience, not immediately. “You don’t have to stop and call a tow truck, but you also don’t want to keep the car running that way for weeks,” says Bill Faulconer, President of Renson Automotive, Inc. in Campbell. “If the gauges and temperature are reading OK, just bring the car into a repair shop within a few days. A technician will run a diagnostic test and check the fluids to make sure there are no major issues.”
When it comes to brakes, Mr. Faulconer recommends having them checked as part of your regular service schedule or whenever there are indications that they aren’t working properly. If you hear a squealing noise when you apply your brakes, that means the pads are worn down but still have some life in them. Schedule an appointment to get them replaced before they completely wear away and damage the rotors, but it doesn’t need to be right away.
When it comes to choosing an auto repair facility, Mr. Faulconer recommends looking for a shop that has been in its community for a long time, which he says is indicative of its ability to deliver value to its customers and maintain a loyal clientele base. “Quality is all about action, and the best way to evaluate that is to see if the shop has repeat customers. If they do, it means they’re doing things the right way. You should also ask about the experience and longevity of the individual technicians in the shop—that’s another indicator of long-term value.”