First, take note of a facility’s smell, for better or worse. “Is there a nice smell?” asks Bob Londagin, owner of Quail Garden in Livermore. “Also, take a look around and listen for yelling or loud music.”
Mr. Londagin also recommends looking at a facility’s employees. “Remember that they, not the administrators, will be the ones entrusted with the direct care of your loved one 24 hours a day. The staff should look the part and exude kindness and graciousness.” In general, says Mr. Londagin, you should sense that the employees and management enjoy their work.
Unfortunately, the fire department and other municipal authorities don’t always have the time to inspect care facilities as mandated by law, says Mr. Londagin. Don't be afraid to ask about emergency procedures and supplies. All alert and alarm systems should be up-to-date, including sprinklers and fire extinguishers. You can even ask someone to test a smoke alarm.
Some other important questions to ask:
• Do the people who live there seem comfortable and happy?
• Are there places for private conversation?
• Is there an outside patio or garden area?
• Is there a private area for visiting with family and friends?
• Is your loved one's language spoken at the facility? If not, how will the staff communicate?
• Is the facility in a good location (close enough for friends and family to visit)? Is there a bus stop and stores nearby?
• Is there parking for visitors?
• Are family and friends encouraged to visit?
