Choose an auto maintenance shop whose technicians have online access to your vehicle’s specific make and model, manufacturers’ bulletins, updates, recalls, warranty information, service repair manuals and ETMs (Electronic Troubleshooting Manuals). A shop should have updated information to provide the most current repairs and alert customers about any bulletins or safety recalls.
It’s also preferable to have certified technicians work on your vehicle. The most common certification program is through an organization called the National Institute for Automotive Service Excellence (ASE). For more advanced work, look for a technician with Master level certification.
If a shop is new or seems questionable, ask to review its business license and insurance coverage, look for online reviews, and inquire about the staff’s experience and how long they’ve been in the industry. Common sense and comfort based on initial interactions can be good indicators. Most reputable auto repair shops have uniformed staff members, clear documentation for diagnosis and cost estimates, evidence of any warranties, and shuttle transportation options.
Before approving any work, check cost estimates at more than one shop and ensure only original factory parts and fluids will be applied. For older vehicles, some customers may want to save money by using aftermarket or used parts for minor repairs.
Avoid generalities when asking for a quote on a particular problem or maintenance request. Get specifics about potential problems and have a technician explain what work will be performed and why.
