Ortiz Heating and Air Conditioning Industry Info

(650) 758-4900

Alex Ortiz is owner of Ortiz Heating and Air Conditioning.
When you hire an HVAC contractor, remember that the first person through the door represents the company.

First impressions are indelible—particularly when you’re admitting an unfamiliar person into your home and letting them work inside, perhaps unsupervised, for hours or even days at a time.

“Do they have uniforms? Are they professional looking?” These are the questions Alex Ortiz, owner of Ortiz Heating and Air Conditioning, recommends people consider when evaluating HVAC (heating, ventilation and air conditioning) contractors. “The way they talk on the phone, the way they handle themselves, what posture they have…it all makes a big impression,” he says.

It’s not enough to merely trust your contractors. You want to trust them completely, says Mr. Ortiz. When you hire reputable, insured, bonded companies, you have the luxury of taking their honesty and reliability for granted so you can focus exclusively on the work itself. “You want to be able to say, ‘I’ll leave the check on the table. I'll leave the key under the door. The dog is very friendly. Feel free to walk in the house,’” he says.

Mr. Ortiz notes how the last few years have witnessed a sharp increase in the number of unlicensed HVAC contractors. Hiring them carries obvious problems: They can’t obtain insurance and are therefore not covered for damage to your home or injury to their workers. But equally important, says Mr. Ortiz, their willingness to break the rules suggests they might also cut corners while performing the work itself.

A good place to find reputable operators, he says, is an objective ratings service like Diamond Certified. He also recommends you research the company’s license to verify that former customers haven’t lodged unresolved complaints against them.