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These days, when plumbers say they’ve received training, it’s increasingly likely that they’re actually referring to sales training. It’s a trend that troubles Roger Maples, co-owner of Mapleservice. He suggests that when hiring a plumbing service company, you affirm their training is actually geared toward knowledge and skill —in particular, toward proper diagnosis of problems. “Training sells itself,” he says.
There’s nothing wrong with a plumber seeking to forge a relationship with you, and vice versa, says Mr. Maples. But notice whether your plumber is attempting to win you over with competence or simply by plying you with salesmanship. “Knowledge and skill is the best way to develop a relationship,” he says.
Some other tips for finding a qualified, reliable plumber:
• Ask professionals in your area. Real estate agents, contractors and home building companies use plumbers regularly and can’t afford to tolerate poor performance. Their recommendations carry extra weight.
• Look online. Websites that let people post reviews can be helpful. Keep in mind, though, that the people most motivated to write reviews are those who’ve had a negative experience. For a more balanced assessment, consider an unbiased source of information such as Diamond Certified.
• When you find a plumber you’re interested in, ask the basic questions: Are they licensed? Do they carry liability insurance? How long have they been in business? What specific guarantees do they offer? Can they provide references?
