Luckscheider Automotive owner Bob Blanchette thinks poor workmanship is the biggest problem consumers have to look out for when finding an automotive repair shop. “There are very few crooks out there,” he says, “but there are a lot of mechanics that just don’t do very good work.” It’s important to ask whether a mechanic has the experience, training and proper equipment to diagnose and fix your vehicle’s problem. “Consult references or ratings services like Diamond Certified to find out if they have a lot of customers coming back with unresolved problems,” adds Mr. Blanchette.
Another factor that can cause problems for consumers is the belief that automotive dealers are inherently better qualified to repair their car than an independent mechanic. “We have access to the same technical information, services, training, and diagnostic equipment as the mechanics in a dealer service department,” says Mr. Blanchette, who believes consumers should evaluate dealer service departments as closely as they do independent shops.
Mr. Blanchette says building a rapport with your mechanic is also vital. “If you go to a dealer or a larger shop, find out if you can talk to the mechanic who’s actually working on your car—he’s the most important person there, and his opinion is the one that matters.”
Mr. Blanchette cautions against coupons and discounts that involve bait-and-switch tactics. “Often, before you go in, the mechanic will say a brake job can be done for a certain price,” he explains. “But when you arrive, they’ll tell you the discount price is for the economy brake pads, not the best-quality ones. Then they tell you your brake fluid should really be flushed, and pretty soon the job is a lot more expensive.” The best practice is to mention the coupon when scheduling an appointment and find out exactly what the discount covers before bringing your car into the shop. “Good shops will give you the best price upfront—no games or coupons necessary,” says Mr. Blanchette.
