“You have to feel comfortable with the shop,” says Don Koss, co-owner of Koss Collision Center. “You have to believe in the people you’re working with and feel confident they’re going to do the job right. If you’re not comfortable with the people or the shop, it’s going to be a difficult time for everyone involved.”
Make sure you use a shop that employs trained and skilled technicians who have access to the best equipment. Some shops work on all makes and models of cars, and some specialize. Ask if they use genuine OEM (original equipment manufacturer) replacement parts, and make sure you authorize all repairs. Remember, you have the right to choose which body shop you want to use, so pick the one that seems best for your particular needs.
It’s always a good idea to talk to other people who’ve done business with the repair shop you’re considering. If you don’t know anyone, don’t be afraid to ask for a list of referrals. Call a few former customers and inquire about what they’ve had done on their cars and whether or not they were satisfied with the service, price and follow-up. Check to see how long the company has been in business. Do they have an established reputation?
In the case of collision repair, it’s essential you choose someone who has experience handling insurance claims. If you want to handle your insurance details yourself, consider the following advice:
• Review and understand your policy. Be aware of your rights and obligations outlined in your insurance contract.
• Your insurance company must be allowed ample time to assess the damage of your vehicle.
• You are not required by law to obtain more than one estimate.
• If an agreement can’t be reached between your insurance company and the repair shop, an independent appraiser may be called in to help resolve the conflict.
