Charlie DeVincenzi, Jr., co-owner of Elite Auto Body & Collision Center in Concord, says it’s important to go through a checklist of sorts before you accept your vehicle:
• Ask for an itemized final bill in writing. Verify that the technicians used original equipment manufacturer (OEM) parts. Make sure you get a copy of the warranty.
• Inspect your vehicle with the shop’s service advisor and have him point out each item on the final bill and explain the procedures performed. Look inside the engine and pull back the carpet in the trunk to show hidden repairs and ensure the seam sealing and replaced bolts match those on the other side.
• Gaps between panels should be level and even. Compare them with the other side of the car.
• Step back from the car and make sure the paint matches, the texture is even, and the paint is free of dirt or other particles.
• Inspect the exterior trim and windows to ensure they’re free of paint and tape marks.
• If the vehicle had frame or suspension damage, get a copy of the alignment and laser frame measurement printout.
• Look under the vehicle to ensure the repairs have been rust coated.
• If the repairs cost more than $4,000 or included frame or suspension damage, take a test drive before paying.
• After 30 days, inspect the paint again for signs of scratches or “islands” around the repaired area. These are due to improper preparation and priming, so if you find them, take the vehicle back for repainting.
When looking for an auto body shop to repair your car after an accident, Mr. DeVincenzi, Jr. says the first thing to look for is I-CAR certification. I-CAR is an independent service that provides training and certification for auto body technicians. “Vehicle technology changes every year,” he says. “If your technician isn’t up-to-date on everything from structural components to paints, your repair will suffer.”
