Remember, with the wide availability of cleaning equipment, almost anyone can start their own carpet cleaning company. Choose wisely.
That equipment might be just a step above machines you can rent yourself. As to expertise, these companies are often more skilled at marketing themselves than actually cleaning your carpets. What’s more, they might be under-insured or not insured at all against damage they may cause to your carpeting.
The point, says Joe Russell of Dry Master Carpet Care, is to exercise caution. He recommends sticking with companies that belong to the Institute of Inspection, Cleaning and Restoration Certification (IICRC). It’s a respected trade organization that can recommend a cleaner in your area or verify the credentials of one you’re already considering.
You can also check the company’s standing with the Better Business Bureau.
Before you sign on the dotted line, there are some simple questions to ask:
• How long has your company been in business?
• What formal training or certification do you require of your employees?
• What type of cleaning method will you use?
• Is your company insured in case of loss or damage?
• Is there a guarantee? What recourse do I have if I'm not satisfied?
Once you've chosen a company, move your own valuable and fragile possessions from the area to be cleaned. But expect the company to move your furniture at no extra charge.
Make sure the final bill agrees with your written estimate. Pay by credit card so you can stop payment if you feel the work is unsatisfactory or you’ve been overcharged.
