Auto repair shops typically raise images of oily rags and grimy mechanics. To some degree, that stereotype is justified; it’s just the nature of the business. But according to Paul Jancis of Driven Auto Care, that’s all the more reason to look favorably upon shops that are relatively clean and well-maintained.
“If it looks neat, organized and clean, and the employees are clean and organized, that’s a good sign the shop is being well managed and the employees take pride in their work,” he says.
Also, says Mr. Jancis, note whether you’re permitted to have a conversation with the actual technicians who will work on your car as opposed to dealing with front-office personnel. If you can, say hello and ask the technician to explain the problems and the nature of the repair. Technicians who actually meet their customers, he says, are much more likely to put in that “little extra effort” that could mean the difference between a satisfactory repair and an outstanding one.
Some other points to keep in mind when choosing an auto repair shop:
• The technicians should welcome questions without seeming impatient.
• You should never be made to feel uncomfortable when requesting a second opinion.
• Beware of a shop that, in the past, has fixed the same problem on your car multiple times.
• You should be able to see the work area from the waiting area and, if you ask, be permitted to inspect it.
• Be leery of dealerships, particularly for minor repairs. They nearly always overcharge.
Another strong indicator of quality is certification. Make no mistake—there are plenty of uncertified mechanics who are extremely talented. But a certificate demonstrates that the auto mechanic takes his or her profession seriously enough to seek out more professional training.
