Veterinary
Alameda County
What did you like best about University Veterinary Hospital?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/13/06 and 6/26/06. Customer last names have been initialized for privacy.
“I liked
the service and the follow-up. They really cared about my animals.”
- Jennifer G.
“They
are relaxed, friendly, and accommodating.” - Greta F.
“They
were willing to let me put my dog back in the kennel. I've had dogs my
whole life, and they've been the best Veterinarians I've ever used.”
- John T.
“They
were great. They operated on my cat and he is doing fantastic.” -
Scott W.
“I like that they open 7 days a week, and they're right off the freeway. They also provide emergency services.” - Marc W.
“Eric”
- Lisa K.
“All
the staff and doctors are great. They are all very informative and kind.”
- Christie R.
“They
are all really nice.” - Judy M.
“I was
very happy with the service, and they were very gracious towards us.”
- Michael W.
“They
are very friendly, and they make you feel like family.” - Rebecca
C.
“They
were quick, courteous, and very knowledgeable. When I took my cat in for
an emergency, what they charged me was reasonable.” - Paul G.
“I liked
the service, care, and respect they showed us during our pet's last days.
They were much better than any other animal facility I've been to. Now,
we take our new pets to them for regular check-ups.”
- Scott H.
“I've
gone there for awhile. My pets get good care.” - Meno V.
“They
seemed very caring and attentive. I felt like they took their time to
help us find the best solution for our pet.” - Pamela T.
“I've
been going to them for a long time. I like their excellent customer service
and professionalism.” - Jodi M.
“I think
they are caring, efficient and friendly. I love the care they give my
dog.” - Craig D.
“They
are very nice, and they seem to like my dog.” - Roberta I.
“Everything”
- Patricia L.
“I like
the services they offer. They also know me and my pet very well. They
are convenient.” - Anne V.
“They
are thoughtful, and they seem to care about the welfare of our pets.”
- Scott C.
“They
were friendly. I can't say enough good things about Dr. Mattu.” -
Sally C.
“The
convenient hours” - Kish C.
“They
care.” - Kinnie J.
“They
always remember my cat and treat her well. I have confidence in them.”
- Phyllis S.
“They're
knowledgeable, close by, and caring.” - Valerie B.
“They
really care about our animals. Dr. Mattu and Eric love our cats.”
- Don S.
“They
are genuinely interested in the welfare of the pet rather than the money.”
- Lynne B.
“Their
professionalism” - Ted S.
“They
see you as fast as possible. They are also thorough and very good with
our pet.”
- Connie T.
“We
take our 3 dogs there because they receive very professional treatment
and care.” - Susan T.
“They're
upfront, personable and friendly. They lay out the problems with the pets
for the client, and they really care about the pets.”
- Edwin B.
“The
one-on-one service and easy-to-understand explanations” - Melissa
W.
“I like
the way my pet is treated by the veterinarian and his staff.” - Roderick
E.
“They
were well organized, and I liked the fact that they were friendly.”
- Rosanne C.
“They
treat my dog well.” - Amy H.
“The
staff at the front desk is wonderful and very understanding.” - Pamela
T.
“They
seem friendly and concerned.”
- Diane R.
“The
service and attention they give the pets” - Angelica E.
“They
were very thorough.” - Yen M.
“They
do a great job.” - Dan M.
“We
have had terrific care from them. Everyone there really cares about our
pets.”
- Eric C.
“Dr.
Biggart” - Norton T.
“They
saved my cat.” - Madeline T.
“The
people” - Michael F.
“I like
the fact that they are open evenings and weekends.” - Melanie C.
“The
staff is very professional.” - Nicole B.
“They
were convenient, and they seemed competent and concerned.” - Karen
M.
“The
Doctors' expertise” - Robert S.
“Everyone
is very friendly and helpful.”
- Chris B.
“I like
the way they treat the animals.”
- Bruce S.
“They
have good hours and they seem to care.” - Erin G.
“They
are friendly, and they answer all my questions.” - Adriana M.
“The
doctor is very good, and they are very caring.” - Ron K.
“They
really care about our animals.”
- Deborah P.
“I liked
the time the doctor spent with me explaining the procedures. They're also
willing to work with me on financial issues.”
- Sage W.
“They
care about my animals, and they know what they are doing.” - Gary
G.
“We
like the doctors there. They seem very caring.” - John P.
“Convenience”
- Mary W.
“Their
services are up to date, they're friendly.” - Erika I.
“Very
knowledgeable and friendly” - Abbey M.
“Everyone
seems very knowledgeable and forthcoming.” - Vann H.
“It
was great when they used to open 24 hours a day.” - Norman M.
“I like
that they recognize me when I come in.” - Diane L.
“I liked
the attention the physician and staff gave my pet.” - Marian M.
“They
seemed very caring, and they quickly scheduled an appointment for me.”
- Richard K.
“The
convenience” - John B.
“I like
the fact that they were not judgmental about my beliefs in medicine.”
- Rebecca D.
“I've
heard that they are more expensive than other veterinarians.” - Vicki
M.
“I like
the fact that they are open for emergencies 24 hours a day.” - Charles
T.
“They
seemed very knowledgeable.”
- Louise B.
“They
take care of the client right away.”
- Deanna D.
“They
were nice, and they took care of my cat quickly.” - John N.
“They
are convenient, and they have good hours.” - Igor R.
“They
were friendly, and they took care of my pet right away.” - Calvin
R.
“I like
Dr. Mattu.” - Sue C.
“I like
the hours.” - Kaki C.
“They
are professional, and they seem to care.” - June A.
“Eric
is so nice, and he always remembers us.” - Scott N.
“The
good service, nice atmosphere, well-educated and friendly staff”
- Doris L.
“They
have good hours, and they are very good with my dog.” - Daphne S.
“Promptness
and quality care” - Robyn H.
“They
are knowledgeable and friendly.”
- Mark K.
“They
take good care of my dog.” - Jason G.
“They
seem easy to deal with, and I don't have to wait too long.” - Shirley
C.
“Good
service” - Adam J.
“They
keep on top of everything pertaining to my dogs.” - Dolores C.
“Dr.
Mattu seems very nice. He knows what he is doing.” - Larry B.
“They
are personable, and they treat my cat well.” - Jon O.
“They
have convenient hours.” - Jennifer M.
“The
way my pet was treated” - Gene D.
“They
were able to take us in right away.”
- Diane J.
“I was
able to get an appointment in a reasonable amount of time.” - Lauren
R.
“I was
able to get an appointment right away.” - Jonathan S.
“They
are friendly, and they seem very interested in my dog.” - Shannon
O.
“The
people were very friendly.” - Graham B.
“I like
that they are open on Sundays.”
- Marione K.
“They
are open odd hours, and they take you on a short notice.” - Philip
L.
“It
was convenient.” - Amy D.
“I like
the hours.” - Chris P.
“I liked the people at the front desk.” - Alan M.
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