Veterinary

Alameda County

University
Veterinary Hospital

(510) 841-4412

810 University Avenue
Berkeley, CA 94710

Serving the East Bay

Jas Mattu, DVM, Owner

SERVICES
Full Service Veterinary Care For Dogs And Cats

HOURS
Mon – Fri: 8am – 8pm
Sat: 8am – 5pm

CERTIFICATION/TRAINING
All Applicable, Including DVM, MS, Diplomate ACVS

CREDIT CARDS
Visa, MasterCard, American Express, Discover And Care Credit

Liability Insurance
Current Complaint File
State Lic. No. 5771
Business Practices
Workers Comp Ins.

CUSTOMER LOYALTY
Based on 100 random customer surveys made since June 2006 asking each customer: “Would you use this company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction with the quality received.”

RATING STATUS
We declare that University Veterinary Hospital has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 910.

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Survey Comments

University Veterinary Hospital has been in business since 1977 and owned by Jas Mattu, DVM since 2003. The hospital cares mostly for dogs and cats. They routinely do almost everything from birth to geriatric care, making their focus the overall quality of life and disease prevention. Vaccinations, routine checkups, testing, setting bones, nutritional consulting, monitoring of glucose for possible diabetes and liver ailments are other services offered. In addition, they provide emergency services during office hours.

They also offer state-of-the-art dental services, including x-rays, which is standard in veterinary practice. The team of vets and technicians are all very compassionate and extremely competent. In addition, they are good with both the pets and their owners since strong customer service is key to a fine veterinary practice.

COMPANY PHILOSOPHY
“We are different because of the quality of care and quality of the team that we provide. Those factors set us apart. We are also in the forefront of the industry. We are flexible. We try to give the care that a dog or cat deserves. We will do whatever is right for each individual pet. We step back, explain what needs to be explained, but we let the people decide. If we can’t help the pet, we will find a specialist who can. We are a member of an online database where you can enter the problem, issues, and so on, and you get hundred of opinions on it.”

EXCERPTED SURVEY RESPONSES
“I liked the service and the follow-up. They really cared about my animals.”—Jennifer G.

“They are relaxed, friendly, and accommodating.” —Greta F.

“They were willing to let me put my dog back in the kennel. I’ve had dogs my whole life, and they’ve been the best veterinarians I’ve ever used.” —John T.

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