Swimming Pools

Alameda County

Riviera Pools

(925) 736-3800

Serving Contra Costa and Alameda Counties

www.poolsbyriviera.com
Tony Cisek,
Owner and President
Jim Hammer,
Partner and Designer

SERVICES
Pools
Patios
Barbeques
Fireplaces
Natural Art Pools
Retaining Walls
Seat Walls
Spas
Waterfalls

HOURS
Mon – Fri: 8am – 5pm
Other: By Appointment

GUARANTEES
Ten-Year Structural Warranty

EMPLOYEES
6

Workers Comp Ins.
Liability Insurance
State Lic. No. 449582
Current Complaint File
Legal & Finance
Business Practices

CUSTOMER LOYALTY
Based on 141 random customer surveys made since July 2004 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that Riviera Pools has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 442.

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Survey Comments

Although their focus is on the design of pools and hardscapes, Riviera Pools will also recommend a conceptual design for landscaping and work with a landscaper, providing the customer with a seamless project.

COMPANY PHILOSOPHY
"Our reputation for being reliable, honest, and of high integrity is important to us. We have a commitment to excellent customer service and customer satisfaction, treating every property we work on as if it were our own and going the extra mile to make sure our customers are happy.

"We're not interested in being the cheapest contractor out there and building hundreds of pools. We use the best materials and the best practices, meeting and exceeding all standards. At the end of the day, we build it right!"

EXCERPTED SURVEY RESPONSES
"They responded quickly, were very professional and kept me updated on everything. Also, the drawings were great."—R.

"They kept me very well informed—I never felt in the dark. The construction people always cleaned up after themselves and were very friendly. I couldn't be more pleased."—D.

"I liked the design, the customer service and that they were on time."—R.

See Survey Comments