Plumbing

Alameda County

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What did you like best about Rescue Rooter?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/1/04 and 5/13/08. Customer last names have been initialized for privacy.

"They came quickly and fixed the problem." -Annette F.

"They got here on time." -Gary H.

"They are prompt, and they get the job done." -Ellen J.

"The quick service, quick response, and they took care of the problem." -Sandra M.

"The guy was courteous." -Ullon W.

"They come within an hour, and they get the job done quickly." -Angie C.

"It is quick, and they come very promptly." -James C.

"They showed up on time." -Sylvia K.

"The service, they did a good job." -Simon R.

"They were very prompt and conveniently located. I'd probably use them even though I was not satisfied." -Daryl W.

"They were courteous." -Ramon B.

"I liked the way the job was handled by the worker." -Vivian H.

"The workers were totally helpful." -Marcel A.

"He did what he came to do." -Susanne M.

"They were friendly and concerned about their work." -Lois F.

"The people who came out to do the estimate seemed honest and respectable." -Vera S.

"Clayton comes out to fix our Victorian building." -Susan M.

"They got the job done, and I was pleased." -Jack M.

"They were there when I needed them." -Clive L.

"They came out and took care of us at midnight. They finished the job promptly." -Shanda B.

"They were efficient and knew what to do." -Maryland C.

"They cleaned it out thoroughly." -Wilouis B.

"They promptly solved the problem." -Ken S.

"They did the job right the first time." -Cynthia B.

"Informative and effective" -Andy L.

"He told me what the problem was and did the best he could. I liked his whole demeanor." -Anne T.

"Prompt, and they got the job done." -Eugene D.

"No fuss, and they knew what they were doing. They were very tidy and had the right equipment." -Jose V.

"He was friendly and knew what he was doing. He was a nice guy." -Joseph E.

"They came early and took care of it." -Gene C.

"Very kind and caring, and he explained what he was doing." -Alice D.

"They were friendly and explained everything." -Sylvia P.

"They were courteous and did a good job." -Anurag M.

"He knew exactly what he was doing. He was polite, and he did a great job." -Ron B.

"They responded quickly and solved the problem. They also cleaned up afterwards." -Paul L.

"They were here when they said they would be, and they knew what they were doing. They were very professional. It's good that they broadened their services to include general plumbing." -Richard L.

"Responsive, and they fixed the problem." -Tom R.

"They were pretty quick to do the work." -Martha M.

"I liked the response time and the quality of the work." -Jeet K.

"They were very fast." -Tiffany N.

"They were very honest and upfront about everything." -Elwood E.

"The worker was very polite. He did the job and made us very comfortable." -Vivian C.

"They came very fast." -Marsela B.

"They were honest and did a clean job." -Peter H.

"They came out right away and did a good job." -Clyde H.

"I liked their quick service, and their willingness to work with us to resolve our issues." -Julie N.

"They were kind, cordial, and very helpful." -Doris B.

"They came very fast." -Mahmood D.

"The technicians" -Manuel L.

"They got the job done and also worked with me." -Inman R.

"I liked their availability." -Kimberly H.

"They were polite, punctual, and reasonably priced." -Yvonne W.

"They came promptly." -Claudia H.

"I liked the person they sent over to do the job. His name was Eli." -Debra S.

"They were prompt and did the job." -Pam C.

"They were prompt, and they worked quickly." -Harvey S.

"They explained the problem thoroughly. They told us what we needed to do for preventive maintenance." -Gina A.

"Helpful and informative" -Kevin H.

"Fast service" -Gisella A.

"They came out when they said they would." -Roger C.

"They're very professional." -Ling L.

"They came out and did the work competently. Gary was very good." -Donna P.

"He was courteous." -Cheryl D.

"I liked the fact they came out right away to fix the problem." -Elmer B.

"I like service they provide." -Ruby H.

"They came when they said they would and did the job." -Allie C.

"The customer service" -Carol M.

"They explained everything to me." -Vina K.

"Their service, they promptly set up the job." -Edward L.

"They showed up on time and did the job." -Jim T.

"I like that they don't charge an emergency fee for calls after 6PM or on Sundays." -Rudy S.

"They got the job done and came back when I had another problem." -Clara C.

"I liked that they came right away when I had an emergency." -Alfano A.

"They fixed the problem." -Lynn C.

"Courteous and knowledgeable" -Jody G.

"The man who came out explained everything well." -Mimi C.

"They came promptly on a holiday." -Pat G.

"They showed up on time." -Adam C.

"Their promptness" -Kirk M.

"They came out fast. They were efficient and got the job done." -John H.

"They were fairly prompt." -Amaral L.

"Their promptness" -Ken M.

"He was wise enough to call his supervisor to help solve the problem. They were honest about it and gave us options." -James M.

"They were very good workers." -Nancy L.

"The technician was knowledgeable, and he made everything easy to understand." -Glenn G.

"They did their job." -Annabell D.

"Good work, upfront pricing, and a straightforward attitude" -Yong J.

"Convenience, and they're reliable. They are professional, and they clean up well." -Gary G.

"They ran a scope down the pipe so you could see what was happening." -Frank V.

"They were quick in coming out and doing the work." -Dolores G.

"They came out right away and did the work." -Tom O.

"They were very convenient, and they got the job done right away." -Kumar S.

"I liked fact that they seemed to be honest, and they didn't try to rip us off." -Jeff H.

"They provided good service and did the job within the proper time frame." -Gaby N.

"They were on time." -Shelia M.

"They got here on time and did the job." -Michael C.

"I was able to reach them at 7AM, and they came right away." -Norah H.

"The personnel were great." -Michael R.

"Fast response" -Ron R.

"They arrived very quickly." -Hovig B.

"The man who came out was very good." -Fred A.

"The quality of their work was impressive." -Tara J.

"They came on time." -JJ B.

"They showed up when they said they would, and they didn't try to sell us any unnecessary things." -Jessica D.

"They came out quickly, and they got the job done correctly. They gave us advice on preventing a problem in the future." -Wendy P.

"They fixed the problem, but the job was not worth $300." -Doug H.

"They were prompt in getting here." -Vernon R.

"Their quickness, and they took care of the problem right away." -Robin D.

"They were pleasant and informative." -Rodney T.

"I've used them several times. In fact, they are coming out tomorrow. They are fast and, they do a good job." -Ann R.

"They were on time, and they knew their stuff. They did a good job." -Karen G.

"He arrived promptly and contained the mess. He also cleaned up after himself during the process. He was very polite. I needed some additional work, which he cleared with me before he did it." -Karyl F.

"They were on time, very good, and dependable." -Ivery B.

"They were professional. They were also very careful with the furniture around the house, and they didn't leave a mess." -William S.

"The thoroughness of the job, the technician made a video of the inspection to show us the problem had been resolved. He also showed us the condition of the pipes. He was thorough, polite, and well equipped." -Todd P.

"I've used them a few times in the past. They have always been able to get to me quickly." -Diane J.

"They explained things. They tried to find the correct and fastest route to the problem. They did a great job." -Larry C.

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