Asbestos Removal

Alameda County

P.W. Stephens, Inc.

(510) 651-9506

(510) 651-7702 (Fax)

Serving the State of California

www.pwstephensinc.com
kimm@pwstephensinc.com
Steve MacFarlane,
Regional Manager
Kimberly MacFarlane,
Marketing Manager

SERVICES
Asbestos Abatement
Lead Paint Abatement
Mold Remediation
Testing for Asbestos,
Mold or Lead

HOURS
Mon – Fri: 8am – 5pm
24 Hour Emergency
Assistance Available

CREDIT CARDS
American Express
Visa
MasterCard
Discover

EMPLOYEES
150


Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
Legal & Finance
State Lic. No. 761207
OSHA 689
STSC 3763

CUSTOMER LOYALTY
Based on 125 random customer surveys made since January 2008 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

2% 2% 2% 6% 2% 4% 13% 23% 46%
1 2 3 4 5 6 7 8 9 10

RATING STATUS
We declare that P.W. Stephens, Inc. has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 1253.


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See Survey Comments

In business since 1982, P.W. Stephens, Inc. has become one of the largest and most experienced residential abatement contractors in the country. The company does the ‘dirty work’ of hazardous material management for residential, commercial and industrial customers.

How do you know if you are at risk? Only through careful testing can the presence, location and levels of suspect material be identified. Surfaces must then be repaired, replaced, sanded or chemically stripped to remove the toxins. P.W. Stephens’ crews complete over 400 such jobs each month, giving them experience that’s second to none.

From beginning to end, they ensure the job is done effectively, safely and correctly. You can be confident that when they are finished your home or business will be a contaminant free, healthy environment.

COMPANY PHILOSOPHY
“It’s important that we do our job well, not just for the customer’s satisfaction, but for their physical well-being. That makes us even more dedicated to doing thorough, quality work. We’re committed to responding quickly, working safely and providing a healthy environment for you and your family.”

EXCERPTED SURVEY RESPONSES

“They were very efficient and did not damage anything. They were great. They did some clean-up work outside, so I’d say I really liked their cleanliness. They also made sure none of the particles went outside and sealed the room really well. They took very good precautions.” —Arthur H.

“They were on time and quick. They put the ventilation fans where they needed to be and obviously took great precautions.” —Paul L.

“They were very efficient. I used to deal with hazardous waste myself, so I knew from watching them that they knew what they were doing.” —S.I.

“They didn’t mind doing a dirty job.” —Mark G.

See Survey Comments



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