Real Estate Exchange & Reverse Exchange Services
Alameda County
What did you like best about Independent Exchange Services, Inc. & Reverse Exchange Services, Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 6/19/04 and 12/20/08. Customer last names have been initialized for privacy.
“They were very helpful with explaining everything, answering phone calls, and returning phone calls.” -Bruce C.
“I can depend on them.” -David M.
“I liked working with Ian. He was very forthright, personable, and honest. He had good integrity. He answered all of my questions and made me feel comfortable. I was quite happy with their services.” -Debra S.
“Everything, they were completely professional and extremely prompt. Also, they were knowledgeable and precise.” -James J.
“They always answered my questions. R. Bunje was very helpful as we moved along with the problem we had.” -Jean C.
“Their staff is very helpful. They follow through, keep me on track, and make the processing very efficient.” -John K.
“They were dependable and quick to respond to all of our questions.” -John P.
“They are mellow and easy to get a hold of. They answer all of my questions. I have been using them for ten years.” -Norma D.
“They were very responsive when I had questions.” -Kathryn B.
“They were just very informative. They explained everything to our satisfaction.” -Mark R.
“They know their business. They are professional.” -Michael C.
“They were able to handle a complicated situation without any problems.” -Michael D.
“The customer service and the empathy for the client” -Robert F.
“I didn't really need to think about anything. They took care of it all.” -Roderick W.
“It was really easy. It wasn't complicated. I thought they did a good job.” -Ruth M.
“Their wonderful customer service, attention to detail, and general knowledge of the entire process, they were excellent.” -Samuel K.
“Even though I didn't understand it totally, I liked their ability to explain it. I also liked their prompt replies. They were knowledge-based. They knew what they were doing.” -Victor M.
“They are very accessible.” -Debra R.
“They were personable.” -George F.
“Their depth of knowledge, in general, I thought they were good.” -James C.
“The simplicity of it” -Alice M.
“The woman I worked with was Rachel. She was helpful and good.” -Nancy D.
“I do a lot of them and I don't have to worry about them.” -Christine P.
“They know a lot. They are able to provide a wide range of services.” -Cliff W.
“I think they are very knowledgeable. Ralph has been doing this forever. People that I know say that he is one of the most knowledgeable people in the state about how to do an exchange.” -Robert S.
"They were very professional, knew what they were doing and very efficient in doing it." - William P.
"They were very friendly and helpful." - Jim F.
"I think they are very efficient and very good at getting you through the process. I have recommended them to my friends." - Richard B.
"He answered all of my questions. The transaction was fine." - Linda C.
"They knew what they were doing and we had no problems." - Frank C.
"I thought Ralph was very considerate with our situation. He was very thorough in explaining everything to us." - Alfonso F.
"It was pretty easy to use them." - Eric N.
"I thought Ralph was very helpful and courteous." - Jack T.
"They know what they are doing; I highly recommend them." - Claire H.
"I did appreciate getting a call back on the weekend from Ian. He went out of his way to help me with my situation." - Darrel H.
"The process went very smoothly without any hiccups." - Williama S.
"I liked Lloyd; he was so helpful." - Roweena N.
"Have used them several times and it has gone very well every time." - Elijah W.
"He's straightforward and explained things clearly. He was on my side." - Barbara W.
"I could always get in touch with someone and they were able to answer my questions." - Richard M.
"They are very professional and courteous." - Carl P.
"Knowledge, generous with their time and information, well organized" - Larry S.
"They did everything according to the schedule and they were professional all the way." - James O.
"Everything went smoothly." - Steven B.
"They were very efficient and seemed to have all the answers." - Marie W.
"It went smoothly. I had no problems." - Virginia H.
"Professionalism" - Alan A.
"They give out good advice." - Scott M.
"Everything went really smoothly. They also kept me up on the account by sending invoices to me regularly." - Joseph S.
"They are very professional, top notch." - Michael B.
"Ian is very well informed and professional." - Robin B.
"Having used them several times, I can call at any time and get my questions answered and get advice. They have a high level of expertise, very professional." - Robert A.
"It was easy and very professional." - Paul W.
"They were great, very precise, everything right on the dot." - Eduardo S.
"They are efficient." - Lena C.
"They handled the transaction without any hitches." - Gloria W.
"He is very professional and was able to answer all our questions." - Jon M.
"They gave me the information I needed and helped me with the "super crunch time" to finish." - Sarah S.
"They were prompt, thorough and easy to deal with." - Scott R.
"It was very simple, easy and all I had to do was just sign where they told me to sign and it was done." - Helen K.
"They were there when I needed them and they answered all of my questions." - Antonio A.
"I thought they were very helpful and co-operative with the title transfer." - Colleen W.
"They seemed experienced and very professional." - Wesley
"I thought that the information was clear and everything went according to what they said would happen." - Frank J.
"We used them before, about six years ago and thought they very professional." - Edward Y.
"Their expertise, they were courteous and answered all of my questions." - Leopoldo
"Their service is quick and painless." - Mary K.
"He instilled a lot of confidence and his staff was very good." - Zalman R.
"They are prompt, efficient and their rates are reasonable. I have recommended them on several occasions." - Daniel C.
"They made the process seem simple to someone who doesn't understand what the process is." - Grant R.
"They were prompt with everything and did what they said they would do. I plan to use them again in the future." - Tommy C.
"Very professional, they helped me consider a reverse exchange. Give my regards to Ian." - Jerry K.
"They explained things in plain English and they gave me a timeline of what was happening. They were very clear." - Edwiges D.
"Everything went very well, very professional and easy to work with." - Edward C.
"They gave me all of the information I needed to make the right decision." - Tony D.
"The good advice that Ralph gave me, he was honest. His staff did a good job of following up on my needs." - John K.
"They were very knowledgeable." - Kenneth M.
"Expertise and clearly articulating the legal issues" - John F.
"I thought they were easy to reach and very responsive." - Curt P.
"I like that you are able to reach people when you call them and they follow-up with you as well." - Don D.
"Professional " - Larry I.
"It was my first time and we went right through it with no problems " - Gilbert M.
"He knows what he is doing and is always able to answer our questions. We have used them several times." - Louis R.
"I like that I have direct contact with Ralph and Ian." - David
"It was my first time and it went every well. It was simple and there were no problems." - Gordon B.
"I experienced no problems with the service that they provide." - Kenneth E.
"There was a small problem with communication, I thought that Ralph and Ian were the same person. They solved the problem to my satisfaction and I would use them again." - Marvin M.
"The knowledge that they had." - Ruth B.
"They were good; they had the entire thing down." - John
"That I was able to have all of my questions answered." - William S.
"I used them twice and everything went fine." - Robert P.
"They take care of everything for me and they don't bother me with the details." - Diane U.
"I find them to be knowledgeable and professional." - Matt J.
"I like that they had a real family atmosphere and they were really friendly." - Stephen C.
"You don't have to do anything; they take care of it all." - Douglas M.
"It went fine; I have recommended them to my friends." - Charles H.
"I recall that It went smoothly and I would use them again." - Lawrence N.
"They are easy to work and communicate with." - Kerry G.
"They were responsive." - Janeen S.
"They are easy to work with." - Neva H.
"Ralph gave me good personal service, information and explanations." - James S.
"Efficient" - Dean F.
"They got me through something I was totally unfamiliar with." - Pauline B.
"They communicate well seem to be on top of everything, including the paperwork." - Norman J.
"It went quite smoothly." - Richard A.
"I liked Ralph; he was great to deal with." - Kenneth C.
"They seem like they are on top of things." - Robert R.
"They did their job in a timely manner." - Beth H.
"I liked Ralph." - Thomas C.
"They guided me through the process." - Nancy L.
"There hasn't been any major problems so far." - Jim P.
"Confidence" - Gregg S.
"I thought they were very knowledgeable." - Mary O.
"They changed their procedures between the first time I used them and the second time. This made everything go much smoother." - Nicola S.
"They explained lots of options to me." - Steven T.
"They helped us through the process and seemed knowledgeable" - Maurice H.
"He is very professional and explained the process in great detail, which was great because it was our first time." - Jean N.
"Initially, Ralph explained the process very thoroughly." - Brian H.
"They are professionals." - Ronald P.
"The process went smoothly." - John M.
"I liked that they do property exchanges; it is a good service." - David N.
"They did seem to know what they were doing." - Thomas G.
