House Cleaning
Alameda County
Molly Maid of East Bay Hills
(510) 530-6076
(510) 530-6060 (Fax)
1471 MacArthur Blvd.
Oakland, CA 94602
Serving the Greater East Bay Area
www.mollymaid.com
gene.sunnen@mollymaid.com
Gene Sunnen, Owner
SERVICES
Cleaning Kitchens & Bathrooms
Dusting
Vacuuming
Furniture & Floors
Mopping & Cleaning Floors
Cobweb Removal
Making Beds
Cleaning Refrigerators & Ovens
Move-Out Cleanings
One-Time Cleanings
HOURS
Mon – Fri: 8am – 5pm
Sat: By Appointment
CREDIT CARDS
Visa
MasterCard
Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based
on 318 random customer surveys made since April 2002 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
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RATING
STATUS
We declare that Molly Maid of East Bay Hills has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 064.
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Owner Gene Sunnen’s background in customer service and experience in management provided the perfect stepping stone to his venture into business ownership. Molly Maid of East Bay Hills is celebrating their 10th Anniversary. The East Bay Hills Division has risen to number 12 in sales out of 300 national franchises. In 2001, Gene received the Franchisee of the Year Award in recognition of his top performance. At Molly Maid, they’re very proud of their professional attitude, and believe that it’s a large part of their success. They answer the phone when it rings and are polite and clear in their communications. A manager goes to every new house with the team to discuss the scope of the work to be done with the homeowner so that everyone’s expectations are understood.
COMPANY
PHILOSOPHY
"One of our mottos is, ‘Only the best for business, only the best employees, and only the best for customers.’ We take the time to check employees’ backgrounds to ensure that they are a good fit for our company. While we don’t expect anyone to be perfect, we do expect everybody to give their best effort and work up to the standards we continue to set. We also believe in having fun while working hard. This doesn’t mean you’ll see us dancing around your home, but it does mean that our employees are good-natured and genuinely enjoy their work in addition to being professional in appearance and demeanor.”
EXCERPTED
SURVEY RESPONSES "They were efficient and relatively thorough." - Malcolm A. "They were able to work with our time schedule." - Kristine M.
"They do a good job, they are friendly, and they are professional. I have no complaints." - John L.
