Window Coverings
Alameda County
Draperies by Susan, Inc.
(510) 652-7027
(510) 652-5045 (Fax)
6037 Christie Avenue
Emeryville, CA 94608
Serving the Bay Area
www.drapesbysusan.com
www.draperiesbysusan.hdspd.com
Chun Wong, Owner
SERVICES
Blinds
Draperies
Shutters
Valances
Sun Shades
Designer Fabrics
Bedding
Roman Shades
Pillows
Decorative Rods
Motorization
Re-Upholstery
Hunter Douglas Showcase Priority Dealer
HOURS
Call for Showroom Hours
CREDIT CARDS
Visa
MasterCard
MEMBERSHIPS
Window Coverings Assn. of America
Workers Comp Ins.
Liability Insurance
Current Complaint File
Business Practices
CUSTOMER
LOYALTY
Based
on 288 random customer surveys made since March 2002 asking each customer:
"Would you use this company again?"
CUSTOMER
SATISFACTION
"Please rate your satisfaction with the quality received."
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RATING
STATUS
We declare that Draperies by Susan, Inc. has passed all of the rating steps and has earned the Diamond
Certified award, Certificate No. 039.
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Draperies by Susan, Inc. is a terrific resource for all types of window coverings and fabric treatments. They are a Hunter Douglas Showcase Priority Dealer that displays the exclusive Alustra Collection in their showroom, in addition to a huge sample library of designer fabrics. They are true experts in all styles of window fashions. To complement their designs, they offer custom made bedspreads, throw pillows, cushions and more. Their service includes everything from the initial consultation to the final installation and follow-up. Draperies by Susan’s designers stay on top of the latest innovations and styles and educate the clients about the world of window fashion and options open to them—while staying within budget. They strive to make sure that the design and shopping experience is fun and exciting and ensure that the final installation is a perfect fit. Founded in 1969, Draperies by Susan changed hands when purchased by Chun Wong in 1985. She brought her design and sales expertise to the new business. The conscientious staff includes experienced designers with 29 plus years in the industry. Call to schedule a free in-home design consultation or showroom visit, and let Draperies by Susan put their expertise to work for you.
COMPANY
PHILOSOPHY
“Customer satisfaction is our number one priority. Our goal is to ensure that the end result is everything you wanted it to be and that it enhances your home and decor. We are not satisfied until you are happy and we won’t walk away from the job until it is done to your satisfaction.”
EXCERPTED
SURVEY RESPONSES “They’re nice and professional.”—Maple L. “They had a good fabric selection.”—Mark B.
“She gave me some ideas that I would never have thought of. Everything was just wonderful.” —Sally & Douglas C.
