What did you like best about Broadway Pet Hospital?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/2/2002 and 10/16/2007. Customer last names have been initialized for privacy.

"They're caring and efficient, the docs are great, they give excellent service, the place is clean, and we love Verena." - Vivian M.

"I like that the desk supervisor keeps me informed on what's going on with my pet." - Maxine S.

"I think they have good service." - Kim N.

"The professionalism of the doctors" - Mike M.

"I like the hours and the vets are always available. They take care of rabbits, although many places don't." - Nancy H.

"The staff is friendly. They're really concerned about my pet. They called the next day to check how my pet was doing." - Renee n.

"They were very good at finding out what was wrong and they were very kind." - Barbara F.

"The whole staff is great." - Ann O.

"I liked the doctors." - Laura D.

"I like that they are open after hours and on weekends. They give good care. Dr. G is very good." - Jan L.

"They're friendly, they know what they're doing, and the location is good. I get in and out quickly. Their prices are good." - Joan S.

"I like the hours of operation." - Kathleen L.

"I liked their ability to explain what's going on with the pets and why they need required services. You don't have to ask for the explanation, they volunteer the information." - Sonia M.

"They took the time with each pet to give it care. I was very pleased with their patience with my cat." - Katherine S.

"They took good care of the animals and the people are just excellent." - Alicia J.

"The staff is great." - Jeannette K.

"I like the fact that my doctor knows my pets and I know the staff, there's not a lot of turnover and they are very good at what they do." - Pat S.

"We've used them for years; they're very prompt in answering any questions and following up with our animals." - Diane S.

"If they didn't know the answer to something they researched it." - Christine E.

"The staff is great." - Jane W.

"I've been bringing my dog there for 15 years and she always gets all the great care she needs. The doctor always takes good care of the dog; it's a good service, and a wonderful, well-staffed institution." - Elenore R.

"I liked the attention and the knowledge of the staff. My very sick dog is well again." - Barbara B.

"The doctor was very patient, explaining and giving us alternative options for our problem, he went the extra mile and was very good with the dogs." - Hayuta J.

"They're courteous, well-staffed and their facilities are always clean and modern. They also have good follow-up. I especially like that they have a large and friendly staff so waiting time is low." - Maria L.

"I like Dr. Gutlaiser." - Britta S.

"Doctor Gutliser is very knowledgeable and compassionate with the animals." - Mary Ann O.

"Convenience" - Peter S.

"We've been with them since 1982. They are very good." - Margaret L.

"I was very impressed with everybody; they were very professional and personable." - Michael B.

"Their hours of operation: 7 days a week" - Britt H.

"The doctor seemed competent." - Tina K.

"They really care about my pets." - Laura B.

"They treat us like family." - Elissa C.

"They send out a letter when a pet passes away." - Sonia M.

"Their hours are good, open in the evening and on Sundays, and their doctors are knowledgeable and keep up with the latest medical science and technology." - Gisela M.

"I liked the service, quality of the doctors and the confidence in what they are doing." - Mick F.

"The staff is great." - Julie C.

"The cleanliness of the hospital, the pleasant staff and the competent doctors." - Katheryn C.

"Dr. Gutlaizer" - Madeline S.

"The care and customer service." - Katherine B.

"Dr. Gutlaizer does a very good job." - Susan S.

"They seem very knowledgeable and very available. They give us lots of information and they return our call within the same day." - Gisela M.

"The whole family feeling of caring." - Virginia S.

"The people" - Janet L.

"They work with me, it's like we're a team on my pet's health care. I love that they now come out and do house call." - Jay B.

"The staff and the new building." - Merrit R.

"The personal attention to the animals, the follow up with the owners and their knowledge, and the new facility is really nice. I have 3 animals that go there, 2 cats and 1 dog." - Kathy H.

"I like my doctor, Dr. Gutlaizer. I trust him. The staff is friendly and I really like the fact that they know who I am and they know my pets." - Pat S.

"They're close by to me and they know me. I've been there for so many years. They're just friendly." - Gertrude K.

"Good customer service, flexible in terms of scheduling, vets are competent and they do follow up." - Margaret L.

"They call me back; they are willing to have me bring in my cat almost anytime. They are all very caring people." - Carolyn G.

"Thoughtful analysis of problems, they are willing to discuss things, so there is advice and discussion." - Stephanie W.

"I trust them." - Kathleen F.

"They are gentle with the pets. Pleasant office."
- Margie B.

"They're gentle with the animals." - Cynthia L.

"I am satisfied with the service." - Bruce B.

"Everyone there! They're patient with their customers." - Laura B.

"The Vet, plain and simple." - Janet L.

"The people that you first see are always so nice."
- Renee M.

"The staff and their hours." - Penny R.

"It's simple making an appointment, never a long wait once I get there." - Gael P.

"They are knowledgeable and helpful." - Karen O.

"We can always get an appointment that fits our needs." - Roger B.

"My dog loves it there. He feels special because he gets treats." - Merle N.

"They are all very nice" - Don W.

"They seem to care about all their patients, not just the owners." - James B.

"How easy it is to get an appointment." - Jacqueline L.

"They're absolutely wonderful!" - Mary W.

"Personal service." - Margaret L.

"The staff, always welcoming, friendly." - Tina K.

"I'm in and out in no time." - Claire M.

"I like the doctor. He explains things and makes me feel better about the visit." - Virginia S.

"Professional with me and gentle with our dog"
- Timothy K.

"They're friendly over the phone, pleasant." - Anne D.

"I get good service from them." - Beth M.

"They truly care." - Diane D.

"They're caring, nice to everyone." - Emily N.

"They're accommodating." - Susan S.

"Friendliness, and the variety of pet foods." - Kay C.

"They're just wonderful with my animals." - Bea W.

"They're all very nice, caring." - Terri M.

"They take me on time, the doctor takes the time to explain clearly." - Kathy G.

"Accommodating as far as making appointments."
- Diane S.

"It's a clean office and they have treats at the front desk." - Kim N.

"Everyone is so pleasant, especially when I call."
- Jennifer G.

"They acknowledge me as soon as I walk in."
- Carole M.

"Gentle, caring, personable." - Rosemary H.

"Personable, gentle with our dog." - John F.

"They know how to treat animals." - Marguerite C.

"They're gentle and have carry all the supplies I need." - Christine B.

"Staff is always polite, office is clean." - Sharon C.

"Their hours." - Dora W.

"They just plain care." - Theodore S.

"The staff, the vet, the cleanliness of the office."
- Maureen B.

"It's a very clean office." - Virginia C.

"They're personable." - Jean F.

"They treat each pet like they're special." - Linda M.

"They care." - Anne M.

"They treat you as if you're family." - Sondra J.

"They're nice to my pet." - Julie C.

"I think they're honest and sincere." - Judith L.

"Their patience." - Sarah V.

"Their gentleness." - Corinne P.

"You can always get an appointment." - Susan N.

"My veterinarian." - Bonnie S.

"It's professional and nice." - Andrea H.

"Mostly the staff, they're welcoming." - Debra P.

"They offer the best care." - Christine M.

"Friendly and helpful." - Patricia F.

"The office staff, they're always friendly and easy going." - Deborah F.

"Location and hours." - Gloria S.

"They take care of us." - Duane W.

"They are helpful when you have questions."
- Deborah E.

"The staff, our Vet." - Mary Jane D.

"The care they give." - Roberta M.

"They're nearby and they actually care." - Rob S.

"Honest, compassionate." - Melissa D.

"Getting an appointment is hassle-free." - Germaine D.

"They have a way with the animals." - Robert S.

"Everyone there truly cares." - Jeanette L.

"The assistants to the vets, they administer the shots and things." - Erin K.

"Very professional." - Steve S.

"They take me in right away." - Suzanne D.

"Pleasant, helpful." - Jody B.

"They remember your name." - Kathy D.

"The doctor." - Edward D.

"They do what's best for the animal." - Michael H.

"Highly recommend them." - Mark F.

"They're great with the pets." - Lawana S.

"I think the people there are pleasant." - Julia P.

"Their service." - Elisabeth C.

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