Paving - Asphalt & Stamping
Alameda County
What did you like best about Black Diamond Paving Inc.?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 1/24/08 and 5/21/09. Customer last names have been initialized for privacy.
“Mike responds quickly and all the homeowners are always pleased with the work he does. It's good quality work.” -A. C. I.
“They were prompt with the estimate. Their workmanship was superior and they delivered on time.” -C. V. W. C.
“The quality of the work and the excellent communication between Black Diamond and the homeowner's association” -C. M. S.
“The manpower, they can get the job done quickly. We've used them for years.” -E. S. I.
“They were very efficient and fair. They cleaned up after themselves and the work was done as they specified. Their service and their quality were both very good.” -H. S. C.
“The price was good and they had good follow-up and attention to detail.” -H. P. M.
“The quality of the work” -J. M. M.
“Chris, the person I dealt with, was very good. She actually kept in contact with me during the whole process even though she was on vacation in Hawaii.” -K. N. H.
“They're responsible, on time and there were no problems.” -M. A.
“The information they provided was very detailed. They did a very good job.” -P. C. A. S.
“They were quick to come out and get us a proposal. They did the job quickly and quietly and then they were gone.” -P. D. R.
“I value my relationship with Rich Simpson. The quality of the work is excellent, which is due to a large degree to Fernando. I've worked with both of these gentlemen for many years. Rich also did a five-year plan for me, and that was immeasurably helpful. I use Black Diamond for all of my large jobs.” -P. R. M.
“They're easy to work with.” -S. B. D.
“They are professional and very good. I enjoy working with Rich Simpson. He is very responsive and I like the way he puts together his bid sheet.” -W. P. I.
“Responsiveness” -A. M. S. E.
“They're so customer oriented. Their service is so good. They notify everybody in the condominium complex about the upcoming work. They also give very good instructions to the homeowners, which makes it easier for me.” -B. C.
“I like the personal approach of the owner, Jeff Reger. The company is extremely knowledgeable. They move quickly to get things done. My overall satisfaction with them is very high. They are top professionals.” -B. R. E. S.
“The project manager was great to work with.” -C. A.
“Quick response and a fair price” -D. S. J.
“They were responsive and they didn't need to be supervised by me. Overall, they were pretty good. I deal with contractors all the time. They were one of the better ones.” -A. L.
“Brooke, the lady I dealt with in the past, was very nice and approachable. They do very good work. Their asphalt is very good.” -B. P. M.
“Good work at a decent price” -C. R. S.
“We've done a lot of projects with them. They've always done a great job. I'm a tough scorer.” -A. M. C.
“The salesperson and the guys who did the work were all very nice.” -M. C. H.
“They did the asphalt and the striping work on the parking lot and it was fine.” -E. Y. C.
"Customer relations, marketing, product management, and the crew is committed to keeping their customers happy." —W.S.A.
"From the very beginning, I received prompt answers. I communicated with Rich Simpson. The work was prompt and professional." —C.H.
"They were fast, efficient, and they did a good job." —Gerald B.
"The results speak for themselves. They were very clean and nice. Karen, their representative, was so helpful. I had neighbors who needed paving. She wrote to them and worked with them. I chose Black Diamond Paving because they were a referral, and they were Diamond Certified. I think Diamond Certified is a great consumer service." —Joanne H.
"They were fast and very tidy. They did an excellent job." —Susan L.
"They were on time, and they did what they said they were going to do." —H.E.R.C.
"They do the work very well." —U.S.A.R.G.
"It was a good price and not that expensive. They had the best price. Their response time was good as well." —S.U.
“Their professionalism” —Abigail E.
“Jeff Reger was very attentive.” —Adrianne B.
“I was very happy with their service.” —Barbara G.
“They were excellent.” —Bill B.
“Their scheduling is precise. The people that they hire are well-rounded and don't look shabby in their work outfit. Their staff has good dialogue skills. Dialogue is very important to me.” —Brian N.
“They are doing some work for me in a few days. They are easy to deal with and the quality of their work is as good as it gets. During the past 12 years, I have used several asphalt companies but they are the best. They clean up and their prices are good. They don't charge less than some other companies, but their quality is better than most.” —Bryan W.
“Their prompt response and their good prices” —Carla L.
“Brooke was very professional, kept us updated and gave us some recommendations.” —Cathy M.
“They were very professional.” —Charlotte S.
“The quality of their work” —Chris M.
“They are responsive.” —Dale H.
“The quality is exceptional compared to the rest of the world. It was great from start to finish. The pricing was reasonable, accurate and correct.” —Dan G.
“Their customer service” —Darlene B.
“Basically the customer service, reliability and completion of the project as planned, everything was on budget and they met all of my expectations.” —Daryl B.
“The work they did was great. The customers did not report any problems.” —Dave P.
“Responsiveness” —David L.
“The price is reasonable.” —Eric K.
“I like their punctuality and professionalism. They are just a great company.” —George M.
“When I contacted them, they got back to me with an estimate for the job quickly and did the work. It was everything I expected from a company but normally don't ever get.” —Greg W.
“The sales representative, Don, was on top of everything.” —Henry A.
“They knew what they were doing. They did an excellent job all the way around.” —Howard J.
“Their sales representative is very good. She will go out at the drop of a hat to look at associations. They do what they say they will do and are just a very reputable company.” —Jeane D.
“I've gained so much confidence in them through the years that I don't have to supervise anymore. I just tell them where to go and let them do their thing. They are very professional and the quality of workmanship is excellent.” —Jesse S.
“Kris rocks. The staff is also nice.” —Jim C.
“They were prompt, clean and professional.” —Jim G.
“They were very neat and courteous.” —Shirley A.
“Their communication with our clients is excellent.” —Joe M.
“They are the greatest.” —John E.
“The quality of their work is excellent. They had everything organized and ready to go.” —Lonnie N.
“I love their work. I'd use them again and again.” —Ken K.
“Jeffrey does a very good job. We utilize their company over and over again. When there is an incident, it is resolved immediately. He is extremely responsive and the pricing is good.” —Larry J.
“They are professional and do an excellent job.” —Marlene H.
“They do a good job. There is good value, a lot of bang for the buck. They quote excellent competitive prices. I've used them on a number of projects.” —Michael S.
“Cost and promptness” —Michael S.
“Reliability” —Mike G.
“The quality of work is excellent. They are a good contractor.” —Mike T.
“They did what they said they were going to do. They stuck to their price, the work was satisfactory and they were on time. That is very important for a business.” —Alberta T.
“They took care of everything.” —Nichole D.
“They were on time and followed the projected plan.” —Patty R.
“Their responsiveness and flexibility in meeting schedules” —Peter C.
“They were quick, efficient and got it done when they said they would.” —Rick B.
“I liked their professionalism. They always said what they would do and did it punctually. A water pipe busted, but they fixed it so fast, it was unbelievable. I'd recommend them to anybody, even my grandmother.” —Sal S.
“They were prompt, returned my calls and returned a proposal on time. They did high quality work.” —Scott S.
“They came when they said, charged what they said and did what they said, which was very unusual in this day and age.” —Sheila C.
“I liked working with Rich Simpson a lot. The prices were good.” —Suzanne I.
“I use them quite often. Their outside salesperson is always prompt and courteous. They show up and do what they are supposed to do. I have no complaints.” —Tom B.
“They are fast and respond to any complaint.” —Tom M.
“They are responsive. I haven't had any problems with the quality of their work.” —Alan S.
“I liked the quality of their work and working with the people. They were very helpful, responsive and easy to work with.” —Alisa G.
“Brooke responded very quickly.” —Andy S.
“They came in and got the job done without any issues at all. I shopped around for a good price, so after I looked at three to four bids, I could figure out who was in the hunt and who wasn't. They've done big and small jobs for me, whereas most companies tell you to forget it for a small job.” —Bill C.
“I liked their flexibility and custom or unique product offerings.” —Cindy H.
“Promptness and good customer service” —Coleen C.
“I thought they were very accommodating in taking care of a problem we encountered during the job. They bent over backwards to make it right.” —Connie W.
“Jeff is nice and my husband has a lot of confidence in the company.” —Frank B.
“They went in quickly and got the job done.” —Gary I.
“I have a good working relationship with Rich. He is responsive.” —Greg U.
“Their responsiveness” —Holly P.
“They were honest. We planned for a certain date of completion and they advised us honestly that the temperature would not be right, and that it would mess up the work. When the temperature was right, they did a very satisfactory job.” —Imtiaz A.
“They are very cost competitive and the work they did was done in a professional manner. They cleaned up after themselves.” —Jeff B.
“The price and their professionalism” —Jim D.
“Their professional approach to the job, they did what they said and met all of their commitments. One of their mottos is to leave the place cleaner than they found it, and they certainly did that.” —Jim K.
“They show up on time, clean up very well and they quickly come back to correct any problems.” —Jim N.
“Rich is pretty good. He's very responsive and fun to work with.” —Keith T.
“Speed, customer service, quality of work and price” —Kurtis S.
“They are very professional.” —Long N.
“They did what we asked and were very professional.” —Michael E.
“They do a good job at a decent price.” —Mike P.
“We manage more than twenty properties. We use their services all the time due to the personal relationship we've cultivated with Don Bilson. He always tries to give us the best price possible and will meet with us one on one to get the exact details that are needed for each job.” —Milan P.
“The personable service that was given” —Eric W.
“They performed as they said they would.” —Ralph N.
“Their thoroughness and customer attentiveness” —Ryan L.
“Speed, customer service, quality of work and price” —Tim H.
“They know their job and do it well. I like the service, the price and the finished product.” —Victor S.
“They are on time and I like dealing with the office staff.” —Wayne B.
“They were prompt, did their job in the time they said and gave us the product that they said they would.” —Bryna W.
“They were prompt and did what they had to do.” —Cheri
“The way they organized and followed through on the job” —Cliff R.
“The quality of the work was just fine.” —Dan J.
“Their value engineering which involved cost savings was good. They are very good at, for lack of a better word,"hanging in there" when I need another bid as the scope of the work changes.” —Dave C.
“They did what they said they would do on time.” —Dick J.
“They did what they said they were going to do.” —Gene B.
“I liked working with Christina Carr, one of the project consultants. She was very helpful.” —Grace C.
“Everything was good.” —Henry F.
“The quality of the work was top-notch. I didn't have to go back to fix anything.” —Jeff L.
“The work they did was fine. The salesman himself came out at the outset of the job to ensure they were doing what they were supposed to do.” —Linda E.
“Their professionalism” —Mark R.
“They were here when they said they would be and did what they were supposed to do.” —Paul H.
“Their professionalism, cleanliness of the job site and good communication with the homeowners' association” —Randy R.
“Customer service, providing proposals in a timely manner and good response time” —Sharon G.
“We had a very good experience with them.” —Sharon M.
“They were on time.” —Steve B.
“They were very comprehensive and kept me in the loop as to what was going on. They followed through well and their job performance was good.” —Tim B.
“They stood by their word.” —Ed M.
“Their availability” —Lily H.
“The paving was done to our satisfaction when the work was completed.” —Jeff M.
“They stand behind their work.” —Karla R.
“They showed up to work on time.” —David L.
