Marble & Granite

Alameda County

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The following are verbatim customer responses from research that American Ratings Corporation conducted between 8/13/2007 and 11/13/2008. Customer last names have been initialized for privacy. 

"Punctuality" —Bruce C.

"Their communication, promptness, and their professionalism all the way through, the person that did the stone did an excellent job. On top of that, they cleaned up after the job." —Carol A.

"I was creating an outdoor kitchen. The guy actually had better ideas than I did. We implemented them and it turned out great. The installation guys were very experienced. I appreciated that. It was a good price point. They got the work done on time." —Edwin O.

"Everything, they were competent when they did the work. They came on time and they cleaned up. They did a good job and the price was right." —Jack M.

"Their craftsmanship, the price, and their customer service" —Jimmy Y.

"I thought they were very personable. They were easy to talk to. They helped us make a decision. I loved how the installers cleaned up. They did a great job. After they cleaned up and left, they let the dog in. I thought that was a nice touch." —John M.

"Their helpfulness and their willingness to deal with multiple phone calls, if we had any questions, they were very good about answering them." —Kay H.

"We picked out a slab of granite that we thought was okay. We came home and the lady called us. She told us that the one we picked had a flaw, so she let us pick out another one. I appreciated that." —Ken S.

"They were easy to deal with. It was nice that they had prefabricated pieces of stone. I liked that I could walk through, pick out my stone, and see what it would look like. They did a nice job. It was really quick." —Patricia C.

"The price was a big factor. The installation was a lot quicker and of higher quality than I expected. It exceeded my expectations. The crew was great. They cleaned up afterwards." —Peter Z.

"The whole experience was good." —Ryan W.

"I liked their attention to detail and the fact that they were patient in working with us to choose the stone. I liked their installers. They were very professional and did a very good job." —Sid S.

"The customer service was good." —Steve N.

"They got the job done, they worked quickly, and they finished on time." —Carol P.

"Good price, really good customer satisfaction, they are customer oriented, and they offer pretty good quality stone." —David D.

"I really enjoyed the salesperson, Haley. He was fabulous. The people who came out got here on time. They did a great job. They were extremely clean and conscientious about it." —Kathy E.

"The guys came in, did their work, and cleaned up. They seemed to know what they were doing." —Melanie M.

"I felt like the prices were really good. The service was very professional." —Sharon W.

"The value" —Amanda M.

"The pricing was good." —Harish C.

"The price was good. When there was a problem, they came back and fixed it." —Fred S.

"They did their job right away. The price was good. I was quoted a lot more money by other places." —Linda A.

"I liked the people in the showroom." —Pamela K.

"Haley helped us get the information. He was excellent in working with us to choose the right granite for our kitchen. I thought the workmen were very good and they worked quickly." —Rosalie G.

"I liked the service and the price." —Susie B.

"Aside from their price, they actually did very good work." —Laurie D.

"We've used them twice. We have been happy with them." —Carl B.

"They were really nice and very professional. They did a wonderful job." —Susan N.

"They were very responsive. They completed the job on time." —Ryan H.

"Prompt and quality work" —Michelle P.

"The workmanship, and the people were nice, friendly, and helpful." —Denise Q.

"The guys came and did a great job." —Glen M.

"The one guy was very friendly and helpful." —Mary A.

"They did a good job." —Janet B.

"They had a wide variety to choose from." —Betty I.

"They were very patient, accommodating, and professional. They exceeded my expectations." —Gloria W.

"They were very professional. I thought their salesperson, Haley, was very helpful." —George E.

"They were easy to work with. The installation went well." —Tony S.

"The installer was very helpful. They did an excellent job." —Jose L.

"They were very professional with the estimate and the job. They were very attentive to my needs. The granite job they did was very good. I've referred them to a bunch of my friends." —Joan T.

"They accommodated my needs. They did a perfect job." —Christine C.

"The service and prices" —Mark P.

"Detailed estimates, on time, and quality products, they were very responsive and professional. Overall, I was very pleased." —Denise C.

"The price and variety" —Bill K.

"The total package, and they had a good product. The installation was great." —Kenneth E.

"I liked their selection. The people were helpful and very eager to please." —Mike M.

"They had a good selection to choose from. They were reasonably priced." —David G.

"They paid attention to detail during the installation." —Amy Y.

"The amount of granite they have" —Beth G.

“The help they gave me, and they were very detailed and explained everything. I was able to take home samples. When I asked for estimates from other companies, they came up with exactly the same estimate. I felt that they were honest, so I referred them to someone. I was very satisfied with them.” —Gwendolyn O.

“I liked their promptness, quality of workmanship, and that they were quick and clean.” —Dave C.

“The combination of service and price” —Joan V.

“Price” —Patricia O.

“They were on time and all business. They did a nice job with the installation. I was very satisfied.” —Roy P.

“Everything, Haley was wonderful and helpful.” —Connie I.

“They did a good job. We picked out the stone and signed our name on it. When we got it, it had our name on it, so I liked that. It was what we wanted, and all in one day. Their prices were good, and they were amazing.” —Roy S.

“They had very good installers. Their service was good and they did the job on time. They cleaned up so there was no mess.” —Bento S.

“Price and selection” —Russ T.

“They had a lot of different pieces available, and they were flexible about the installation.” —David R.

“The quality of the work and the speed with which it was done” —Steven J.

“I thought they were very professional, and they stuck to their schedule. They even worked in the rain out on our driveway. They were very impressive.” —Ruth S.

“The price and the workmanship, they were recommended to me by a neighbor, and I would recommend them too. I plan on using them again.” —David M.

“Everything, they are doing very well.” —Mary S.

“They were upfront and very knowledgeable. They got here and finished the job when they said they were going to. Everything about them was really nice, and I don’t say that about a lot of people. I was really happy with them. Contractors and I don’t usually get along. If it weren’t for them, I would not have completed this survey.” —Robert C.

“They did a very professional job. They were very competent, and the prices were good.” —Meg L.

“I liked their expertise and knowledge. They did a good job, and I have already recommended them to other people. They were pretty good.” —Bruce C.

“Our kitchen looks a lot better than before. They did a pretty good job.” —Jose C.

“They were very professional. The installers were very good, and they did a good job.” —Deborah L.

“They were prompt and did a good job. They were professional and handled themselves well. They got in, did the job, and got out. The product and the installation was good.” —Rodney B.

“The people were really helpful, the product was fine, and the price was good.” —Bill B.

“It was just good. Everybody was pleasant.” —John C.

“The fast service, great selection, and the guy that helped us was wonderful. It was easy to get to him when we needed to. The installers that came out and did the work were very clean. There wasn’t a drip or a spot left anywhere.” —Janice H.

“They did everything they said they were going to do. The price was great. Everything was done like clockwork. I have never met a more professional team.” —Martha C.

“They showed up on time, did the job, and left. They did everything right. We had no problems with the installers.” —Tim T.

“When we went to the showroom, they were very courteous and helpful. When we had the work done, they were right on. They were excellent so we were very pleased.” —Sue S.

“I think what we liked about them was the quality of stone, the professionalism, the people that came to do the installation, and the price.” —Wayne B.

“The price, the product, and the way they got it done on my schedule, it looks great.” —Shannon P.

“I liked my counters, and that they had something unique for us.” —Jenna H.

“All of the work they did for me was great.” —Armen B.

“They were prompt, showed up on time, and did a good job.” —Thai T.

“The selection” —Carol A.

“They did everything they promised to do and finished the project on time.” —Charles B.

“They were professional and did everything perfectly.” —Don N.

“They brought the measurements, did a good job, and it looks great.” —Jill W.

“They were helpful in the showroom, came when they said they would, and did a really clean installation.” —Jeff F.

“They were prompt, courteous, and explained everything to me very well. They had a great follow through and put everything in writing.” —Carol A.

“They were very efficient and arrived on time. I couldn’t have been happier with their service.” —Julia S.

“They were courteous, knowledgeable, and clean. They were professionals.” —Mark F.

“They were easy and pleasant to deal with.” —Fran H.

“They were very professional and did what they said they would do.” —Toni B.

“They were efficient, fast, timely, neat, and clean.” —Sheila S.

“They were pretty thorough. They had the product ready when they said it would be ready.” —Alexander S.

“During every step of the transaction, they made sure we got what we wanted and got the job done right. They corrected a bad mount job that had been done by someone else. They were great and their work was above and beyond. We were extremely satisfied with them. We have recommended them to other people.” —Robert B.

“Their price” —Rodrigo M.

“I liked their on-site service.” —Michael M.

“They were prompt, courteous, clean, and quick. The service and cost was good. We got what we wanted.” —Ragan R.

“They were quick and easy to work with. They looked at everything, as they said they would. I love my granite cabinets. I was happy with their work.” —Margarita K.

“I liked the variety, the options, and the cost they gave me.” —Lowell F.

“Their professionalism, and they did exactly what I told them to do. They had no problems with the installation, and they finished in a timely fashion. Overall, I am very satisfied.” —Roy D.

“The installation was very clean. It looked very nice when they were done.” —Karen S.

“I guess the top thing was cost, and the second was their choice of colors to choose from. The sales people were helpful, and they are located close by.” —Christina I.

“They responded quickly and were easy to deal with. They gave detailed quotes and were timely and flexible with my schedule. I was having other work done, and they accommodated us when we needed to change our schedule.” —Keith B.

“They were efficient.” —Kenneth G.

“They did what they said they would do.” —Bonny B.

“Haley, Jenny, and Jose” —Jon G.

“The price and the quality” —Bill K.

“Their ability to come out and do everything in one day with no mistakes. I thought they did everything exceptionally well.” —Rich M.

“Good service, accommodating, and professional installation” —Rajani P.

“The selection” —Janet S.

“The price was right. When the people came, they worked very fast.” —Virginia J.

“Good customer service, I think they did an incredible job.” —Jon P.

“The diversity of the product and speed, the tear-out and installation was two days instead of a normal seven day wait.” —Bonnie T.

“I liked the quality of the stone and their service. They were very friendly and careful during the installation.” —Vicki B.

“The price and quality” —Jim C.

“Their selection” —Kim P.

“They were very professional. Everyone was very helpful throughout every step of the process.” —Guillermo G.

“They moved a lot of stones around for me, so I could pick the one that I liked the best.” —Ines H.

“They had great customer service and the best prices that I have ever seen.” —Todd G.

“I liked having the ability to select my actual pieces of granite.” —Elaine C.

“They were responsive and completed the installation quickly.” —Steve S.

“The value for the price” —Julie S.

“I liked their customer service, particularly Haley.” —Paul O.

“The prices and the variety of stone” —Sushil T.

“I thought that the showroom was well done. They had a big selection, the salesperson was helpful, and the quality of installation was good.” —Ian M.

“They had insurance, and they showed up on the day they were supposed to. It turned out great and the client liked it. They have a nice showroom.” —Brian L.

“I thought their prices were reasonable and they had a great selection.” —Tim H.

“The installation impressed me. I thought they were very professional. The foreman kept me abreast of everything that they were doing and going to do. I thought their prices were reasonable, and their timelines were good. Out of all the contractors I have used, they have scored the best with me.” —John P.

“The quality of the product we bought from them” —Noli J.

“They were very efficient.” —Jim L.

“Good pricing” —Charlie H.

“Good service” —Lee A.

“The prices” —Carol D.

“They were very cooperative and did things in a timely manner. They were very responsive, and it seemed like a good price.” —William A.

“Prices and variety” —Valentin T.

“They were friendly and worked around my schedule.” —Gwynne L.

“I was happy that they finished the project in one day. They were able to cut the stone on-site and got everything completed.” —Stacey H.

“They were quick, responsive, and nice people to work with. The quality of the work was good.” —Ludivina C.

“They were quick.” —Jeanette C.

“They have good installers.” —Fernando D.

“They kept their schedule.” —Josh J.

“The installation was fast. They cut, finished, and installed all in the same day.” —Alces G.

“The price” —David B.

“They worked with my schedule, and they were fast.” —Yolanda R.

“Price” —Terry J.

“Their customer service, Haley was excellent.” —June S.

“The salespeople were nice, and the products were beautiful.” —Kevin G.

“They were prompt and came when they were supposed to.” —Kavwh P.

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