Auto Repair

Alameda County

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What did you like best about Advantage Automotive?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/30/08 and 8/14/08. Customer last names have been initialized for privacy. 

"They were friendly and they did good work."—Alex M.

"They are honest. They saved my car for me."—Andrea S.

"Their prices and their honesty"—Bernie W.

"I trust them. An honest mechanic is the second best thing in life next to a good doctor. They are very accommodating. I believe everything they tell me."—Bill H.

"The personal attention, energy, sense of care, and professionalism"—Brian J.

"Their professionalism, he didn't charge me for some things that were minor. He went out of his way to help me."—Brian P.

"Pretty much everything, it was just fine."—Carlos L.

"They were prompt and honest. I felt that I received a good value."—Chris S.

"They were fast and did the work correctly. I know I haven't had any issues. They also had a clean shop."—Christopher B.

"Larry was very forthcoming with information. He always showed me what was going on with my car. That made him seem very trustworthy."—Daniel C.

"He was reasonable. It was finished on time. I trusted him."—Darrel T.

"I think Larry is very honest. He knows his stuff. He comes across as very professional."—Dennis B.

"I get quick answers. They are honest and fair."—Darrin B.

"I like their honesty and workmanship. They have a quick turnaround time. I think they are up there with the big dogs."—Don S.

"They are honest."—Alisha C.

"The workmanship, and he knows what he's doing."—Frank W.

"I have known them for years."—George W.

"The communication and honesty about what was going to be done."—Greg S.

"The guy who works there, Larry, is a really good guy to talk to. I was very satisfied."—Hermosa F.

"They are very friendly and pleasant. I liked how quickly and nicely it was done. They are fully tuned to their customer's needs. I was impressed by the knowledge they all seemed to have about automotive repair. They have a good operation going on with good mechanics."—Jan N.

"I liked everything. Larry was outstanding."—Javier B.

"I liked the straightforward and honest attitude they conveyed to me. Their customer service department is very friendly as well."—Jeff D.

"They fixed my problem."—Jeff G.

"They are a very professional outfit."—Jen K.

"The owner, Larry, is a nice guy who does what he says. Everyone there does really good work. They know what they are doing."—John B.

"He was very helpful and quick."—Jon F.

"I liked the knowledge, honesty, and their right upfront attitude. I have recommended them to others."—Julie P.

"I liked their knowledge. I had a really great experience there."—Ken W.

"We can get our car in anytime we need to. Larry is very accommodating. He even let us borrow a car. My whole family takes their cars there. He stayed past his regular store hours because we had to wait for the tow guy to show up."—Kevin M.

"I like the way that they treat me. I am not just a number. They are very honest."—Kim V.

"They are pretty honest. I have been using them for a while. I like how they look after their customers."—Kyle B.

"I liked Larry. They did quality work. They were really good."—Larry S.

"They have fair prices, and they are honest."—Laurie D.

"They are very thorough and personable."—Linda M.

"The customer service, and Larry himself, he told me what I needed. If he couldn't do something then he would recommend others who could. He cares about cars and he knows what they need."—Linda R.

"It was fast."—Margaret W.

"I liked him because it seemed like he was giving me a good deal. He was trustworthy and honest. He was really nice."—Marie H.

"They are very honest. I trust the owner, Larry. I feel like I can take my car in there and he will tell me the truth."—Marie S.

"He is really honest. If I call him, he looks at it right away. He checked the car and didn't charge anything for it. He is terrific."—Mark N.

"The owner's honesty, there were mistakes made and he was forthright. He offered to do anything possible to have them corrected. He is a very customer service oriented person. I was very impressed by him. He is next to gold as an individual. He takes digital photos of the car before you agree to do the service. He treats his people well."—Mike H.

"The service was excellent. They are very fair and did a really good job. They did everything they could do for us."—Neal M.

"They seemed friendly, honest, and affordable."—Nikki M.

"The service is good. Every time I call them, they seem to have an answer on hand."—Pablo A.

"I liked their prices. I thought that Larry was very honest."—Patrick V.

"They were friendly, flexible, and they did a great job."—Paul A.

"The customer care was good."—Paul T.

"He diagnosed the problem and fixed it right the first time. They did a good job."—Peter H.

"I like how they back up their work. They are honest about their repairs. They do good work."—Phil S.

"I like the customer service. It is extremely good."—Rich W.

"I think he is very professional. He is a nice person."—Roland C.

"They have good customer service."—Ron P.

"I had an odd problem with my radio. He put in the extra effort to get it fixed."—Ron R.

"He does his work right. He is very personable and honest. He knows what he is doing."—Ron U.

"Their customer service, they explained things very well. We were happy with them."—Samantha T.

"They are knowledgeable."—Sandra B.

"I loved them. The owner was very honest. I never felt cheated. He was able to fix my old car every time. I always tell my friends in the city to go to Larry."—Sandy R.

"I liked how smoothly it went."—Seth W.

"I didn't feel like I was being ripped off. They didn't try to sell me anything that I didn't need."—Stacy M.

"The straightforwardness, they follow through and facilitate my timing needs. They are a great company."—Steve A.

"They do everything great. I call them the night before, tell them what needs to be done, leave the keys, and it is done."—Steve J.

"Their ability to give me the overall picture, they diagnosed the problem very quickly. They were able to tell me what I need to be aware of in the future. I did not feel they were trying to sell extra services, but to give advice. I had a one hundred thousand mile service check. I was very happy with them."—Steve K.

"He is good and very friendly."—Tai C.

"He is friendly and does a good job."—Ted W.

"They were very honest and straightforward. They did a good job for a reasonable price."—Tom R.

"They are very consistent and reliable. They are trustworthy."—Tony B.

"The customer service was good. They have reasonable pricing. They are great."—Tracy G.

"I know he is a straight shooter. I've been with Larry for years."—Warren B.

"The personal, hands on attention, I felt like I could depend on them."—Wes M.

"I liked the constant phone calls. He asked each time before he would do something. We had great communication."—William B.

"The friendliness, honesty, and the way they treat you"—William C.

"It was fast and they had the part quickly. The turnaround time was great."—William R.

"I was happy with them. They fixed my car correctly."—Barbara G.

"They are prompt and easy to work with."—Bill F.

"Their work was good. Their mechanics were both honest and knowledgeable."—Bill O.

"He was very truthful in the work that he did."—Bill Y.

"Larry kept us informed about what was going on the whole time."—Dan W.

"They're honest and the owner is on site."—Ernie V.

"They were personable and just very willing to help."—Ginny A.

"They were really cool people, and it was not high pressure. They did a good job getting my car in and out quickly."—Jeremy C.

"The service there was great."—Mark D.

"Larry is a good person. I like his personal service and attention to detail."—Mike C.

"They were honest. They were forthcoming about what was wrong. They gave me everything that I needed."—Pat M.

"They were personable, honest, and they had fair pricing."—Paul M.

"They did the job very well. He was honest. He treated me nicely."—Rich S.

"The customer service, the guy was very responsive to my questions. He called me as well when he had questions."—Scott S.

"They were clean and professional. They were knowledgeable about cars. They did things well."—Stan B.

"Very personal service, I did not feel like I was dealing with a general car place. I felt like I was dealing with a friend."—Crista H.

"They weren't busy. They got to me quickly."—Diana W.

"They are located close by. They do everything I ask them to do."—James C.

"They are honest with the billing. They don't charge overly high prices. They are good."—Josephine G.

"It was close to home. They answered our questions and fixed our problem. He replaced the part we needed. He didn't try to get money out of us. He was honest."—Linda R.

"It was very convenient to get to. The man was willing to work with me. It was nice."—Lauren M.

"They are honest and friendly."—Sofia S.

"They got the work done in a timely basis."—Steve F.

"They're very convenient."—Gary I.

"He was very polite and good at keeping me informed. He did his best."—Susie R.

"The timely manner with which they serviced the car, we went to them with a very short window of time."—Chimene H.

"Availability"—Brian D.

"The people were very nice."—Dorothy T.

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