Alameda – Swimming Pool & Spa, Service & Supplies

  • Company Information
  • Contact Information
  • Areas Served | Services | Key Brands
4038 San Pablo Dam Road
El Sobrante, CA 94803
3150 Danville Blvd. Suite C, (By Appointment Only)
Alamo, CA 94507
(510) 223-7537

Serving the Bay Area

Services include Pool & Spa Equipment Installation & Repair, Pool & Spa Service. Brands include .
License 973365 |
Map of these Diamond Certified companies
Cities: Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, Union City
Javascript is required to view this map.

Search Diamond Certified Companies

Researched Articles
Why Trust Diamond Certified Swimming Pool and Spa, Service and Repair Companies Rated Highest in Quality?

Photo: The Pool Doctor (2013)

You are the customer. If your goal is to choose a swimming pool and spa services and repair company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified spa and swimming pool repair and service contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated swimming pool and spa repair service and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
Finding an Alameda County Swimming Pool or Hot Tub Service and Repair Company
Photo: The Pool Doctor (2013)

Adding a pool and/or spa is a great addition to your property's value and your lifestyle. It can add a variety of activity to you family's life: an evening party with friends, an afternoon swim with the neighbors, a barbecue with the family, or even a romantic even with your special someone. Of course this will also mean that your pool and spa will need maintenance and, at some point, it will need repaired....

Read More »
Expand

Adding a pool and/or spa is a great addition to your property's value and your lifestyle. It can add a variety of activity to you family's life: an evening party with friends, an afternoon swim with the neighbors, a barbecue with the family, or even a romantic even with your special someone. Of course this will also mean that your pool and spa will need maintenance and, at some point, it will need repaired.

You could spend hours out in the hot sun draining your pool and patching holes. You can spend your evenings cleaning filters, taking out debris, and balancing those constant chemicals in pools and spas, OR you can simply find a local Alameda County pool and spa service and repair company to call. These Alameda County pool and spa service and repair specialists can do anything that is related to the pool. From the simplest tasks of upkeep to the more complicated tasks of pump replacement, these professional pool service people are trained and experienced for any work that your pool needs.

Each different pool owner has different needs that change depending on the weather in your area, how old your hot tub or pool equipment is, and how much you use your pool and spa. After saying that, you do want to make sure that the pool service company that you choose is dependable and reliable. With the long list of aquatic lighting, heaters, pumps, chlorine generators, and other equipment and accessories, it is best to leave your pool and hot tub in the hands of Alameda County swimming pool and spa professionals that serve the major cities such as Oakland, Fremont, Hayward and Berkeley, as well as the smaller town like Albany, San Lorenzo and Union City.

Why would you hire a pool and spa professional for service and repair? There are so many advantages to this service.

  • They are professional and can easily spot the problems.
  • Pool & spa service professionals can do the jobs quickly and efficiently.
  • Efficient weekly service will keep problems at bay.
  • They have knowledge of pool and spa equipment and accessories you may want to purchase.
  • Prices are reasonable, and won't take too much from your wallet.
  • You can relax and enjoy the pool & spa instead of worry about what is wrong, cleaning the filters, measuring chlorine, watching for problems, etc...

What about if repairs and maintenance aren't an immediate problem? Swimming pool and spa service and repair specialists can help in other ways also. They are experts on pool and spa installations. Have you ever wanted to put a cover on you swimming pool or hot tub, but you knew that you didn't have the ability to install that roller? A pool service professional can easily and quickly install a pool or hot tub cover at a very low cost.

Safety fences are an important investment for many pool owners in neighborhoods. Safety fences will protect your children and their friends, so they don't accidentally fall into the pool. Once again, your pool and spa service and repair specialist can install a fence to make sure your children stay safe, sound,....and on dry land.

What does regular pool and spa service involve? The Alameda County swimming pool and spa professionals will maintain the water quality by weekly checking the chemical balance. Also they will spend time "cleaning" the pool by skimming off leaves and bugs with nets, and they will clean those baskets that keep debris out of your pumps. Brushing the walls of your pool, along with the tile, and backwash filters will be another task taken care of. Using their personal telescope poles, brushes, vacuums, pumice stone, and nets, these pool specialists will keep your pool spic and span.

Maintaining and checking with the pool water balance is another skill of pool service companies. They will regularly check:

  • pH
  • alkalinity
  • the measure of hard water or soft water (calcium hardness)
  • proper sanitation
  • saturation index (helps to check water balance)

These professionals can also advise you if you don't want to use chlorine as the sanitizer. They can provide an ozone generator or mineral sanitation or ionization systems.

Alameda County swimming pool and spa services can advise you about other equipment for the maintenance of your pool and spa. For instance, you may not know what type of filter to use: sand filter, cartridge filter or a Diatomaceous Earth filter. They can explain each kind and recommend which filter works best with your situation. Perhaps you want to heat your pool and need to install a heat pump. Or you need a pump but you don't know what size. Find a pool service specialist that serves Alameda County including the smaller towns of Castro Valley, Livermore, Emeryville, Piedmont, and Albany . They can help with all these issues and even more, and most of the time they offer repair services for all the equipment you need plus all of the plumbing that goes with the pool and hot tub equipment.

Hot tub and swimming pool services in Alameda County can also provide advice about different types of equipment necessary for pool & spa maintenance. You may have difficulty deciding between the numerous options of equipment available, so ask your pool service technician. For example, should you use a sand filter, cartridge filter, or Diatomaceous Earth (DE) filter? Maybe you're troubleshooting with your spa's heater or considering installing a heat pump. Or perhaps you need a pump, but aren't sure how powerful a pump you need. Marin County pool service companies can help you with all of these concerns and more, and many can provide repair services for the equipment listed above in addition to all of the plumbing associated with your pool or spa equipment.

Many Alameda County pool and hot tub services go far above the regular service with many additional services. Your new pool or your existing pool can be fitted with pool or spa lighting, jets, lighting for the landscaping, water effects, automation systems and more.

So when you are ready to choose your won swimming pool and spa service and repair company, check for this:

Assurance - You want to confirm the pool cleaning company will be reliable. Ask for a list of their routine maintenance work. If they work for a public pool, check it out. Ask for references. Don't rely too much on the company's online reviews. Check with some of their clients.

Price - Don't pay too much for your pool & spa maintenance. An in ground pool will be expensive to clean because of higher cleaning and maintenance costs. Above ground pools will be cheaper. Get a quote for your pool based on its size and use. Then check around with other companies to help you negotiate the price.

Accessories - Do you need automated robots, pool vacuums, pool cleaning nets and other tools? Ask the local pool cleaning company for their suggestions and what pool cleaning accessories they can supply.

Installation - If you are just installing a pool or spa, the pool and sap service and repair may be able to help you with installation of pool accessories and other items. They might even give you a discount for your future maintenance. Ask the company what deals they have on installation and then maintenance.

View/Print
Know What You Want
What to Ask Yourself Before Hiring an Alameda County Swimming Pool Repair Company

Before you hire an Alameda County pool and spa service repair company, there are many issues to consider. You must evaluate the type of maintenance and repair that will work for your swimming pool and spa. Use the following questions to help you decide what you really want from a pool service professional, and you are almost guaranteed to find the most reliable and trustworthy pool and spa service company. It will be worth the benefits!...

Read More »
Expand

Before you hire an Alameda County pool and spa service repair company, there are many issues to consider. You must evaluate the type of maintenance and repair that will work for your swimming pool and spa. Use the following questions to help you decide what you really want from a pool service professional, and you are almost guaranteed to find the most reliable and trustworthy pool and spa service company. It will be worth the benefits!

  • Do I want a Diamond Certified hot tub and pool service company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • Do I want the pool company to provide basic service, equipment service, or complete care of your pool and accessories?
  • Do I want a reputable swimming pool company that is fully insured and bonded?
  • Do I want a company that uses environmentally friendly pool & spa cleaning supplies?
  • Do I want a company to provide regular cleaning services or on a one-time repair basis only?
  • What is my budget?
  • Will you need to buy new equipment in the near future?
View/Print
What to Ask on the Phone
Questions to Ask Alameda County Pool and Spa Service and Repair Companies

As you are interviewing the swimming pool service representative in Alameda County in the major cities of San Leandro, Alameda, Fremont, Hayward, Berkeley, and Union City, it is a good idea to use a list of prepared questions. Take notes on their answers, their suggestions and any advice they give. This will help a lot, especially if you are feeling overwhelmed with new pool and spa service terminology. This interview will be a good chance for you to see the pool technician demonstrate his knowledge of his profession and help to confirm the company that is the best choice for you....

Read More »
Expand

As you are interviewing the swimming pool service representative in Alameda County in the major cities of San Leandro, Alameda, Fremont, Hayward, Berkeley, and Union City, it is a good idea to use a list of prepared questions. Take notes on their answers, their suggestions and any advice they give. This will help a lot, especially if you are feeling overwhelmed with new pool and spa service terminology. This interview will be a good chance for you to see the pool technician demonstrate his knowledge of his profession and help to confirm the company that is the best choice for you. The list of questions will also keep your focused during your interview and help to make sure you get the answers you need to make an educated decision about pool service.

  • Has your swimming pool cleaning company earned and maintained a Diamond Certified rating?
  • Do you charge for an estimate?
  • Do you offer repairs on the type of swimming pool and hot tub equipment I have?
  • Are your pool equipment repairs done in the shop or are they sent away?
  • What do you include in your swimming pool service?
  • Are warranties offered on pool & spa equipment?
  • How much experience do your swimming pool & spa service technicians have?
  • What do you include in the contract?
  • How is pricing determined?
View/Print
What to Ask in Person
Questions to Ask Alameda County Swimming Pool and Spa Service and Repair Companies
Photo: The Pool Doctor (2013)

Once you have chosen a select few of the best pool and spa service companies, visit the representative in person. Questions you may want to consider asking at this time include:...

Read More »
Expand

Once you have chosen a select few of the best pool and spa service companies, visit the representative in person. Questions you may want to consider asking at this time include:

  • How long will it take to complete the weekly pool maintenance or the one time repair?
  • What do you need in order to reach me with updates about my pool and cleaning service?
  • Do you charge a flat rate or by the hour for pool repairs and spa repairs?
  • Do you use individuals or a team for your regular pool maintenance?
  • Do you have specials for regular pool maintenance vs one time maintenance?
  • Do you use and recommend specific brands of pool and spa cleaners and and pool and spa supplies?
  • Are warranties offered on pool repairs?
View/Print
What to Ask References
Questions so Ask References of Local Spa and Pool Maintenance Companies

It's best to choose a Diamond Certified swimming pool and spa service and repair company because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a pool and spa service company in Alameda County, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you'll never be fooled by fake reviews....

Read More »
Expand

It's best to choose a Diamond Certified swimming pool and spa service and repair company because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a pool and spa service company in Alameda County, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you'll never be fooled by fake reviews. That's because all research is performed in live telephone interviews of actual customers.

If you can't find a Diamond Certified pool and spa repair company within reach, you'll have to do some research on your own. If you do, it's wise to call some references provided by your swimming pool service company. Keep in mind, though, that references provided to you by the pool service professionals are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That's because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

If you do call references on your own, specifically ask for a list of the company's 10 most recent customers in Alameda County, in the major cities of Union City, Pleasanton, Newark, Oakland, Fremont, Hayward, and Dublin. This will help avoid them giving you the names of only customers they know were satisfied.

  • What pool and spa service and/or repairs did _(pool and spa service and repair company name_) do on your pool or spa?
  • Were you satisfied with the swimming pool service from this Alameda County pool & spa service company?
  • Was your pool and spa service professional charge extra if you live out of town or in smaller towns such as Albany, Ashland, Cherryland, Piedmont, or Mount Eden?
  • Did the pool & spa repair professionals listen to and communicate well with you?
  • Was the price was fair for the pool repairs or pool & spa maintenance that you had done? Did it reflect the estimate they initially provided you?
  • What did you like best about this Alameda County swimming pool and spa service company?
  • Would you go back to this pool & spa repair company if your pool or spa needs additional work in the future?
  • Would you/have you recommend this swimming pool and spa service company to friends and family?
View/Print
Review Your Options
Find and Hire a Good Pool and Spa Repair Company in Alameda County
The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

You may feel pressured to choose the closest pool and spa repair shop in Alameda County when your pool needs immediate repair, regardless of whether it's the shop you feel most comfortable with. That's why it's a good idea to find a trustworthy swimming pool and spa service company before you need one. On the flip-side, having a good working pool maintenance relationship with an Alameda County pool and spa service company will give you confidence when you need pool repairs in a hurry....

Read More »
Expand

You may feel pressured to choose the closest pool and spa repair shop in Alameda County when your pool needs immediate repair, regardless of whether it's the shop you feel most comfortable with. That's why it's a good idea to find a trustworthy swimming pool and spa service company before you need one. On the flip-side, having a good working pool maintenance relationship with an Alameda County pool and spa service company will give you confidence when you need pool repairs in a hurry.

Start by researching and visiting good pool service and repair companies in Alameda County for simple repairs and regular maintenance. Get to know your pool technicians and build a working relationship with them so that you'll trust them with more expensive and unexpected pool and spa repairs in the future.

In order to choose the right swimming pool service technicians for you, review the notes you took during telephone and in-person interviews and determine if one Alameda County pool and spa service company in the major cities of San Leandro, Alameda, Oakland, Fremont, and Union City stands out from the rest. Pay attention to the following questions:

  • Does the swimming pool & spa repair company communicate clearly and effectively regarding which repairs are needed and why? Is the pool service representative able to explain how the repairs were done?
  • What does the pool and spa service company offer that is specific to my needs?
  • Is the pool service company bonded and insured?
  • What are the billing practices of the pool service and repair company?
  • When was the last time rates were raised? It is important to understand how often the costs of the company are raised so that you are not surprised in the future by unexpected increases.
  • Can a swimming pool service company in Alameda County provide your requirements for scheduling, pool maintenance and customer service?
  • Is the house cleaning company devoted to your satisfaction?
View/Print
How to Work With
Get Accurate Pool and Spa Repair Estimates From Alameda County Pool and Spa Repair Companies

Emergency swimming pool and spa repairs don't have to be a major setback. The fact that you've found a local Alameda County pool and spa repair company you trust for regular maintenance should give you peace of mind even if your future pool and spa service repairs are unexpected....

Read More »
Expand

Emergency swimming pool and spa repairs don't have to be a major setback. The fact that you've found a local Alameda County pool and spa repair company you trust for regular maintenance should give you peace of mind even if your future pool and spa service repairs are unexpected.

First, you'll want to meet with the pool service representative and explain the problem you are experiencing with your pool or spa. Use the notes you took so you can accurately describe the problems you are experiencing. Be as detailed as possible, and remember, pool repair service representative should never rush you. It's important to answer their questions and listen to their suggestions and observations, just as it's important for them to listen to you and answer your questions. Ask for an explanation if you don't understand what the pool repair representative is telling you or if they're using language and terms you can't understand. You should to completely comprehend the problem and the solutions before you sign an agreement or leave the store.

Sign the estimate and pool repair service agreement when you're satisfied with the information your Alameda County pool repair shop has given you and all your questions are answered. The shop must get your approval for any repairs or additional work, or if the actual repair costs exceed the estimate, and it can slow down or even stop your repairs if they can't reach you, so verify that your pool repair company has a working phone number where they can reach you at all times.

Most swimming pool and hot tub repair companies in Alameda County, including in the larger cities of Oakland, Berkeley, Fremont, Hayward and San Leandro, will allow you to see the damaged pool parts once they've identified the problem or needed repairs. Remember, it's your legal right to have any and all old parts returned to you. You simply have to ask the pool repair service company for them when they're writing the service request.

View/Print
Be a Good Customer
How Can You Be a Good Pool and Spa Service and Repair Customer?

It's the swimming pool and spa service company's responsibility to give quality pool and spa service and repair using the best possible installation techniques. But you play a big part in the success of your swimming pool and spa, too. Here are a few simple steps you can take to be a good customer when hiring an Alameda County Pool and Spa Service Company the major cities of Pleasanton, Newark, Dublin, Hayward, and Berkeley....

Read More »
Expand

It's the swimming pool and spa service company's responsibility to give quality pool and spa service and repair using the best possible installation techniques. But you play a big part in the success of your swimming pool and spa, too. Here are a few simple steps you can take to be a good customer when hiring an Alameda County Pool and Spa Service Company the major cities of Pleasanton, Newark, Dublin, Hayward, and Berkeley.

  • Be clear and upfront with the pool service repair representative. Let them know what you want from your pool & spa service and repair, the long-term outcome you're expecting and specific ways they can satisfy your expectations.
  • Remember, a friendly smile goes a long way!
  • Before you hire a pool & spa service technician in Alameda County, restate your expectations and goals, and reiterate to the pool repair service representative your understanding of the agreement. Most problems with local pool and hot tub service companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
  • Ask your pool & spa service specialist if you should call to check on the progress or if he will call you with updates.
  • Be sure your service representative has a phone number where they can reach you at all times while they're maintaining and/or repairing the pool or spa. The work will move along more smoothly if your swimming pool service company can reach you for any necessary updates, questions or work authorizations.
  • When your contractor contacts you, return calls promptly to keep the pool service on schedule.
  • Pay for the pool and spa service and repair work promptly.

Why would you want to be a good customer? Pools and spa service and repair companies appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

View/Print
Check the Work
Verify the Completed Pool and Spa Service Repairs against Your Written Contract

When the Alameda County pool and spa repairs are completed or the pool maintenance is decided upon, your pool and spa service representative will give you a written invoice that includes:...

Read More »
Expand

When the Alameda County pool and spa repairs are completed or the pool maintenance is decided upon, your pool and spa service representative will give you a written invoice that includes:

  • The name and physical address of the shop.
  • A list of all work completed, including warranty repairs done at no charge.
  • An itemized list of all replacement parts. This should state whether the parts installed were new or reconditioned pool and/or spa parts
  • The total cost for your pools and spa service repairs, including the amount charged for labor.
  • Any applicable warrantees provided by the pool parts manufacturer or the pool service company.

It is wise to compare the completed pool work with what was written on the invoice. Ask your pool service company representative to walk through the pool or spa site and show you the repairs or maintenance. Check what was done against the invoice. During the walk-through, ask if there are any special instructions for maintaining your pool or spa. If you have any questions about the work that was done or the materials used, now is the time to ask.

View/Print
Written Warranties
Obtain a Warranty in Writing from Local Pools and Spa Service Companies in Alameda County
Photo: The Pool Doctor (2013)

Good pools and spa service and repair companies in Alameda County including the smaller towns of Komandorski Village, Sunol, Russell City, Albany, and Piedmont will offer some type of warranty on their work or on the materials that they used. All warranty details should be provided in writing during the contract stage or at the completion of the job. This written warranty information should include:...

Read More »
Expand

Good pools and spa service and repair companies in Alameda County including the smaller towns of Komandorski Village, Sunol, Russell City, Albany, and Piedmont will offer some type of warranty on their work or on the materials that they used. All warranty details should be provided in writing during the contract stage or at the completion of the job. This written warranty information should include:

  • The swimming pool service company's name and business address.
  • What products and services are covered. This should also include whether the contractor will replace or repair your these parts in the event of a product failure.
  • Your responsibility if you place a warranty claim (i.e., if you have to pay for labor or materials, or if you are required to pay a prorated amount).
  • Limitations and exclusions on the materials and workmanship.
  • If the warranties are transferrable to the new owner if you sell your home.
View/Print
Top 10 Requests
Top Service Requests for Local Hot Tub and Swimming Pool Repair Services

Swimming pool & spa service and repair companies in Alameda County provide all types of pools and spa maintenance and repair services. However, some repairs and maintenance are more common than others.

The following are the most familiar requests for local auto repair shops in Alameda County, including those in Hayward, San Leandro, Berkeley, Oakland and Fremont and the surrounding areas....

Read More »
Expand

Swimming pool & spa service and repair companies in Alameda County provide all types of pools and spa maintenance and repair services. However, some repairs and maintenance are more common than others.

The following are the most familiar requests for local auto repair shops in Alameda County, including those in Hayward, San Leandro, Berkeley, Oakland and Fremont and the surrounding areas.

Swimming Pool Service
Services for treating swimming pool water, cleaning swimming pool filters, and also maintaining and repairing pools, pool equipment, and pool accessories or any combination of these services.

Swimming Pool Service Repair
Services for swimming pools such as patching or possibly replacing a liner. Also these services could be repairing the underground or above ground part of the filtrations system, including the pump and its parts.

Swimming Pool Maintenance
Caring for the upkeep of swimming pools, both aboveground and in-ground. These services include adding chlorine and other chemicals to pools, winterizing the pool, getting pools ready for the season, and vacuuming the pool.

Spa Repair (Hot Tub Repair)
Services to repair spas (hot tubs) by repairing the hot tub itself, the filtration system, and/or the spa pump and its parts.

Pool Cleaning Service
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services

Swimming Pool Pump
This mechanical device causes the water to flow under pressure to filtrate or circulate the swimming pool water.

Swimming Pool Construction
The building of an above ground or in-ground outdoor enclosure designed, intended, or used for the containment of water. Also this structure is designed to be used for swimming, wading, or other recreational use

Swimming Pool Cleaners
Products that clean the pool either using the suction and the return lines or cleaning through the pool's circulation system.

Inground Pool Designs
Designs of pools as far as shape and contour. With custom designing, the options are endless.

Hot Tub Chemicals
Chemicals used for spas (hot tubs) to disinfect, sanitize, and continuously kill bacteria in the water.
 

Popular Swimming Pool and Spa Cleaning Brand Requests
Many products are on the market for pool and spa service. The following is a list of popular swimming pool and spa products for use in pools and hot tubs. You may want to check with the pool service company of your choice to see if these or similar products are recommended for your swimming pool and/or spa.

  • Pool Blaster Pool Cleaners
  • Aqua Broom Pool Cleaning Equipment
  • Dirt Devil Pool Sweepers
  • Pool Anti-Freeze
  • BioGuard Pool Chemicals
  • Sun Pool Chemicals
  • Guardex Pool Chemicals
  • Pace Pool Chemicals
  • Pace Shock Chlorine Pool Treatment
  • Strike Out Agaecide
View/Print
If Things Go Wrong
The Diamond Certified Performance Guarantee

Diamond Certified swimming pool cleaning contractors are backed by the Diamond Certified Performance Guarantee. If the hot tub and pool maintenance company is Diamond Certified and you can't resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138....

Read More »
Expand

Diamond Certified swimming pool cleaning contractors are backed by the Diamond Certified Performance Guarantee. If the hot tub and pool maintenance company is Diamond Certified and you can't resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Easy Ways To End Conflict with Alameda County Pool and Spa Service Companies
Most pool service companies in Alameda County, including the smaller towns like Albany, San Lorenzo, Russell City, Sunol, and Komandorski Village, are honest and truly look out for their customers' best interests. Still, you should know what to do if you are ever dissatisfied with your local pool and spa service company or the services that they provide.

If you have a complaint about your pool and spa service and repair company or the service you received from this company, immediately ask to speak with the service representative. This is often the best method to resolve problems directly with the pool company management, minimizing conflict and getting your pool service repair and/or maintenance fixed correctly and on time.

When talking with the pool repair representative or the company owner, keep these tips in mind:

  • Always stay calm and polite.
  • Describe the problem, and explain what you see as a fair outcome.
  • Let the pool service company representative know that you're willing to compromise or negotiate a mutually-beneficial agreement.
  • Document in writing your uncertainties with the pool and spa repair company or the service provided or take a picture of an example of the service issue, if possible, so that you have documentation of the problem. Write down the pool service company's answer to your grievances in case you need records for future arbitration.
  • If you cannot reach an agreement, tell the pool and spa company you will file a complaint, then do it.
View/Print
Glossary of Terms
Glossary of Swimming Pool and Hot Tub Service and Repair Terms
Photo: The Pool Doctor (2013)

Below are key swimming pool and spa service and repair terms and descriptions that will help you navigate your way through your swimming pool and spa's service from the start to finish.

acid
When the pool's pH balance is off, acid needs to be added to the pool. This chemical contains hydrogen and balances out the presence of the alkaline materials in the water; however, too much acid can corrode metal and be very uncomfortable to swim in....

Read More »
Expand

Below are key swimming pool and spa service and repair terms and descriptions that will help you navigate your way through your swimming pool and spa's service from the start to finish.

acid
When the pool's pH balance is off, acid needs to be added to the pool. This chemical contains hydrogen and balances out the presence of the alkaline materials in the water; however, too much acid can corrode metal and be very uncomfortable to swim in.

Also known as: muriatic acid for pools, cyanuric acid, acid wash pools, swimming pool acid, pool chlorine, cyanuric acid levels in pool, chlorine, muriatic acid swimming pool, ascorbic acid for pools, swimming pool chemical, pool acid wash procedure

above-ground swimming pool cleaning and repair
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services for both above-ground swimming pools.

Also known as: above ground swimming, above ground spas, above ground pools, swimming pool cleaning service, pool cleaning service, pool cleaning companies, in ground swimming pools, pool cleaning, above ground pool liners, swimming pools, swimming pool cleaning, swimming pool liners, above ground pool, ground swimming pool, swimming pool supplies

algae
Algae is a term for a variety of microscopic organisms which have features that are similar to plants. These organisms are fairly harmless, but they can significantly change the color of your pool water. If the algae gets thick enough, it can also damage the filter.

Also known as: swimming pool algae, pool algae removal, pool algae treatment, pool maintenance, pool chemicals, swimming pool black algae, swimming pool algae control, pool green algae, green algae in pool, green pool water

algaecide
Algaecide is a substance used to kill the algae in your pools and spas. These substances could be herbicides, or silver or copper compounds. Each different type of algaecide destroys a different type of algae. You need to be sure you know the kind of algae you have before you buy an algaecide.

Also known as: pool algaecide, green clean algaecide, greenclean algaecide, algicide algaecides, swimming pool algaecide, algaecide for pools, copper algaecide, pond algaecide, silver algaecide, string algae control

alkalinity
Alkalinity is the opposite of acidity and can be referred to as total alkalinity. You can find test your pool's pH to find its alkalinity. This can be done with test strips from a pool supply store.

Also known as: alkalinity of water, pool alkalinity, alkaline water, lower alkalinity in pool, pool alkalinity high, increase alkalinity in pool, low alkalinity in pool, pool alkalinity low, raising alkalinity in pool

backwashing
This is the process of reversing the flow of water through a pool's filter so it can be cleaned.

Also known as: backwash, backwash filter, backwash pool filter, backwash hose, backwashing filters

bleach
A term for liquid chlorine. This is similar to the bleach that can be used in cleaning laundry; however swimming pool bleach has three times the concentration of actual chlorine.

Also known as: bleach for swimming pool, swimming pool supplies, bleach in swimming pool

calcium chloride
A water-soluble white salt that is used to alter the hardness of swimming pool water.

Also known as: calcium chloride dehydrate, anhydrous calcium chloride, calcium chloride uses

calcium hardness
A term that describes the calcium content of swimming pool water. Water can be too "hard," or not hard enough. When it is too hard, the water will not be comfortable to swim in. You could also see white calcium buildup appearing on your fixtures. When the water is not hard enough, it can corrode metals.

Also known as: calcium hardness in pools, swimming pool calcium hardness, calcium hardness test, calcium hardness increaser

cartridge filter
There are many types of pool filters. The cartridge is the replaceable element of the pool filter, and it is usually made of polyester or sometimes paper.

Also known as: cartridge filters, cartridge pool filters, cartridge pool filter, spa cartridge filters, spa cartridge filters, pool cartridge filters, pool cartridge filter cleaner, pool filter cartridges

chlorine
A material that is used to disinfect pool water. What is commonly referred to as chlorine is many times sodium hypochlorite.

Also known as:chlorine tablets, chlorine in water, pool chlorine tables, chlorine pool

clarity
A term that describes the transparency of swimming pool water. When the water is not clear, it can be a sign that there is an algae problem.

Cover
A cover for a pool or a spa that protects the pool or spa when it isn't being used.

Also known as: spa pool covers, spa covers, spa pool cover, pool and spa covers, pool spa covers, pool spa cover, pool and spa supplies

diatomaceous earth
A powder that is made up of thousands of single-celled organisms (fossilized diatoms). These tiny fossils are porous and make a perfect material for filtering impurities out of swimming pool water. Some of the most effective swimming pool filters on the market are DE filters.

Also known as: DE, diatomaceous earth pool filter, diatomaceous earth pool filters

drain
The pool drain is situated in the deepest part of the swimming pool This drain is connected to the swimming pool pump which circulates and filters the water.\

Also known as: main drain

filter
A swimming pool filter keeps the water clean and free from unhealthy particles. It cleans the pool water by running it through a porous substance (diatomaceous earth or sand) which pulls out impurities out.

Also known as: pool filter cartridge, pool filter parts, swimming pool filters, pool filters and pumps, swimming pool filter, pool filter cartridges

filtration rate
A term that describes the speed at which water moves through a swimming pool filter.

hot tub chemicals
Chemicals used for spas (hot tubs) to disinfect, sanitize, and continuously kill bacteria in the water.

Also known as: hot tub chemical

hot tub accessories
Accessories to maintain the pH of the water, the pump and its parts, the cleaning of the filters, the upkeep of the hot tub equipment, and other accessories that aid in the upkeep of the hot tub.

Also known as: hot tub chemicals, hot tub covers, hot tub parts, hot tubs, hot tub, hot tub filters, portable hot tub, portable hot tubs, hot tub accessory, hot tub maintenance, hot tub filter, hot tubs covers, spa maintenance services

in-ground swimming pool repair & cleaning
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services.

Also known as: inground swimming, pool repair, in ground swimming pools, swimming pool supplies, inground pool repair, inground swimming pool repair, swimming pool liner repair, swimming pool liner, swimming pools services

pool cleaning service
Services for cleaning pool filters, maintaining the pH of the water, and maintaining the pool, pool equipment, and pool accessories, or a combination of these services.

Also known as: pool cleaning services, swimming pool cleaning, swimming pool cleaning equipment, pool cleaning business, cleaning pool services, swimming pool cleaning service, pool cleaning, swimming pool cleaning services, pool tile cleaning, pool cleaning equipment

spa cleaning
Services for cleaning spa filters, maintaining the pH of the water, and maintaining the hot tub, hot tub equipment, hot tub accessories, or a combination of these services.

Also known as: hot tub maintenance, spa maintenance, spa cleaner, spa filter cleaning, spa cleaning supplies, pool and spa supplies, cleaning spa filters, hot tub products, pool service, pool and spa cleaning, spa cleaning products, pool cleaning products, spa maintenance services

spa repair
Services to repair spas (hot tubs) by repairing the hot tub itself, the filtration system, and/or the spa pump and its parts.

Also known as: hot tub repair, spa repairs, hot tub heater, spa pump repair, hot tub heaters, pool and spa repair, hot tub maintenance, hot tub repairs, hot tub repair, spa heater, hot tub spa repair, spa heaters, spa accessories, pool spa repair, spa maintenance services

swimming pool cleaners
Products that clean the pool either using the suction and the return lines or cleaning through the pool's circulation system.

Also known as: swimming pool cleaner, automatic swimming pool cleaners, pool cleaners automatic, pool cleaners, automatic pool cleaners, swimming pool cleaner, swimming pool cleaning, above ground pool cleaners, swimming pool parts, swimming pool cleaning service

swimming pool construction
The building of an above ground or in-ground outdoor enclosure designed, intended, or used for the containment of water. Also this structure is designed to be used for swimming, wading, or other recreational use.

Also known as: concrete swimming pool construction, swimming pool builders, swimming pool designs, swimming pool contractors, swimming pool installation, inground swimming pool construction

swimming pool maintenance
Caring for the upkeep of swimming pools, both aboveground and in-ground. These services include adding chlorine and other chemicals to pools, winterizing the pool, getting pools ready for the season, and vacuuming the pool.

Also known as: swimming pools maintenance, swimming pools, swimming pool supplies, inground swimming pool maintenance, above ground pool maintenance, swim pool maintenance, swimming pool chemicals, swimming pool service and repair, spa maintenance services

swimming pool painting
Water impermeable paint that is specially formulated and has good wet adhesion. This paint is used to protect and also decorate the interior surfaces of pools.

Also known as: swimming pool paint, swimming pool paints, concrete swimming pool paint, swimming pool deck paint, swimming pool paint colors, painting swimming pool, pool paint, paint swimming pool, pool painting

swimming pool pump
This mechanical device causes the water to flow under pressure to filtrate or circulate the swimming pool water.

Also known as: swimming pool pumps, swimming pool filter pumps, above ground pool pumps, above ground swimming pool pumps, swimming pool filter pumps, swimming pool pumps filters, swimming pool heat pump

swimming pool service
Services for treating swimming pool water, cleaning swimming pool filters, and also maintaining and repairing pools, pool equipment, and pool accessories or any combination of these services.

Also known as: swimming pool service and repair, swimming pool maintenance, pool service, swimming pool services, swimming pool cleaning services, swimming pools service, swimming pool cleaning service, swimming pool supplies, swimming pool maintenance, pool cleaning service, spa maintenance services

swimming pool service repair
Services for swimming pools such as patching or possibly replacing a liner. Also these services could be repairing the underground or above ground part of the filtrations system, including the pump and its parts.

Also known as: swimming pool repair, pool service, swimming pool service and repair, swimming pool cleaning service, swimming pool service and repair, swimming pool repairs, swimming pool repairs companies, pool cleaning services, swimming pool repair service, swimming pool service, swimming pool services

swimming pool supplies
Supplies to maintain the pH of the water, the pump and its parts, the cleaning of the filters, the upkeep of the pool equipment, and other accessories that aid in the upkeep of the swimming pool.

Also known as: swimming pool supplies, swim supplies, swimming pool supply, swimming pool supply, swimming pools supplies, swim supply, swim pool supplies, swimming pool equipment supplies, swim supply store, swimming supply, above ground swimming pool supplies, swimming pool service and repair

View/Print
Frequently Asked Questions
FAQ for Local Hot Tub and Swimming Pool Repair and Service Companies

Q: Why choose a Diamond Certified pool and spa service company?...

Read More »
Expand

Q: Why choose a Diamond Certified pool and spa service company?
A: Diamond Certified helps you choose a pool & spa service and repair company with confidence by offering a list of top-rated local companies who have passed the country's most in-depth rating process. Only pool service companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can't pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you'll feel confident choosing a Diamond Certified pool and spa repair company.

Q: How will I be able to tell if my pool has a leak?
A: It is very simple. Put pool water in a bucket and place it in the pool. You want the water level of the bucket and the pool to be the same. After one week, if the water level in the pool is lower than the water level in the bucket, you possibly have a leak. This is a relatively reliable method since the condensation behavior is the same in both tanks.

Q: Do I need to keep maintaining my home pool in the winter months?
A: Yes, you do. Cleaning and balancing your water should be done all year. Ask your pool service technician if your pool will need a change in procedures in the winter.

Q: What do I do if I have algae in my home swimming pool?
A: Most of the time, algae is not dangerous to your health. You should have a lab analyze the algae since it can produce substances that will irritate the skin or the eyes. Algae probably won't present a health risk, but it can make the water cloudy; therefore, your pool will look dirty. Constant chemical cleaning can lessen the algae in the pool. If chemicals don't help, contact a professional pool cleaning service.

Q: How can the fresh water consumption be reduced?
A: A lot of pool systems require you to change the water, even when the water quality is very good. You can use automatic systems which can analyze and reduce the water consumption. Modern filter systems are so effective that the water needs to be replaced much less frequently.

Q: How many hours should I run my pump?
A: You need to run the pump as long as it will take to cycle the water through the circulation system (turnover rate). This can vary from pool to pool depending on the size of the pool, the pump, and the plumbing. Typically, run the pump for 8 to 12 hours a day.

Q: Can my dog go for a swim in the pool?
A: Pets should not swim in home pools or spas. One dog is equal to 3 or more people contaminant-wise. The dog will raise the pH which will rapidly consume the chlorine in the pool. Animals may also have small amounts of fecal matter stuck in their fur. That will contaminate the pool's water, and can be a part of transmitting Recreational Water Illnesses (RWI's) like E. coli, Giardia, Hepatitis A and Cryptosporidium. Also dog fur can get caught in the pools equipment resulting in service more often and more frequency of replacement of parts, along with higher maintenance costs.

Q: My automatic pool cleaner isn't working as well as it used to. What is wrong?
A: It is probably incorrect pressure which leads to incorrect water flow or it could be the condition of the cleaner itself. Keep the filter clean. When the filter is dirty, the cleaner won't be receiving the necessary water flow for optimum operation. The result is the cleaner could slow down or even stop completely. If everything appears to be right, but the cleaner is still not working, it may need a new part. Parts are easily available for most cleaners at your local pool service company.

Q: Will algae make me or my family sick?
A: It isn't algae that makes people sick, however, it is possible for algae to harbor disease-causing organisms which can cause sickness. Also, on the pool surfaces, algae can be dangerously slippery. Because of these problems, it is best to stop algae growth by using an algaecide.

Q: How often should my pool be drained?
A: The water in your pool should be changed every 2 to 3 years. This may be different depending on pool usage and your type of pool and pool chemicals. Ask your swimming pool service provider for specific recommendations on your pool.

View/Print
Consumer Agencies
Associations for Swimming Pool Repair Services

AGC of America Associated General Contractors of America (www.agc.org)
APSP Association of Pool and Spa Professionals (www.theapsp.org)
BBB Better Business Bureau (www.bbb.com)
BCSP Board of Certified Service Professionals (www.bcsp.org)
CSLB Contractors State Licensing Board (www.cslb.ca.gov)...

Read More »
Expand

AGC of America Associated General Contractors of America (www.agc.org)
APSP Association of Pool and Spa Professionals (www.theapsp.org)
BBB Better Business Bureau (www.bbb.com)
BCSP Board of Certified Service Professionals (www.bcsp.org)
CSLB Contractors State Licensing Board (www.cslb.ca.gov)

DCA California Department of Consumer Affairs (www.dca.ca.gov)
IPSSA Independent Pool & Spa Service Association (www.ipssa.com)
MCAA Mechanical Contractors Association of America (www.mcaa.org)
NCBE North Coast Builders Exchange (www.ncbeonline.com)
NUCA National Utility Contractors Association (www.nuca.com)
NSPI National Spa & Pool Institute (www.nspi.org)

View/Print
Industry Information
Alameda County Swimming Pool & Spa Services & Repair Information
Popular Spa & Swimming Pool BrandsTypes of Swimming Pool & Spa Repair & Services Available in Alameda County Cities Served Zip Codes Served
Pool Blaster Pool Cleanersabove-ground swimming pool cleaning & repairAlameda
Albany
Ashland
Berkeley
Castro Valley
Cherryland
Dublin
Emeryville
Fremont
Hayward
Komandorski Village
Livermore
Mount Eden
Newark
Oakland
Piedmont
Pleasanton
Russell City
San Leandro
San Lorenzo
Sunol
Union City
94501
94502
94536
94537
94538
94539
94540
94541
94542
94543
94544
94545
94546
94550
94551
94552
94555
94557
94560
94566
94568
94577
94578
94579
94580
94586
94587
94588
94601
94602
94603
94604
94605
94606
94607
94608
94609
94610
94611
94612
94613
94614
94615
94617
94618
94619
94620
94621
94623
94624
94661
94662
94701
94702
94703
94704
94705
94706
94707
94708
94709
94710
94712
Aqua Broom Pool Cleaning Equipmentin-ground swimming pool repair & cleaning
Aquabot Pool Rover Cleanersspa cleaning
Catfish Pool Cleanersspa repairs
Dirt Devil Pool Sweepersswimming pool supplies
PoolSkim Pool Skimmersresidential pool services
Pool Anti-Freezecommercial pool cleaning
BioGuard Pool Chemicalsswimming pool filter cleaning
Sun Pool Chemicalsswimming pool chemical application
Guardex Pool Chemicalsswimming pool chemical testing
Pace Pool Chemicalspublic swimming pool cleaning & maintenance
Pool Shock Chlorine Pool Treatmentswimming pool lights maintenance
Strike Out Algaecideswimming pool painting
Swimtrime Plus Algaecideswimming pool drain cleaning
Super Blue Pool Clarifierspa drain cleaning
Diamond Blue Pool Clarifierspa heater repairs
PH Increaser Pool Chemicalsspa jet repairs
PH Decreaser Pool Chemicalsswimming pool tile replacement & repair
Alkalinity Increaser Pool Chemicalspool maintenance
Calcium Hardness Increaser Pool Chemicalsswimming pool winterizing services