Alameda – Home Lifts & Ramps

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(510) 200-8945

Serving the Greater Bay Area

Services include residential accessibility for the disabled and seniors, stair lifts, vertical platform lifts, overhead track systems, patient transfer lifts, ramps, repair and maintenance. Brands include Access Unlimited, Cambridge and Harmar...
License 822635 | DCID5105219526

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Researched Articles
Why Trust Diamond Certified Home Lift and Ramp Companies Rated Highest in Quality?
Home stair lifts in Alameda County, including Oakland, Hayward and Fremont.

An outdoor stair lift installed by a local Diamond Certified residential lift contractor. You'll feel confident hiring a quality handicap chair lifts installation company listed above because each has been rated Highest in Quality and has earned Diamond Certified. For more information on how best to choose a home stair lift and work with a home accessibility contractor in Alameda County, read the following articles. Photo: Accessible Home Lift Co. (2012)

By DIAMOND CERTIFIED PROGRAM STAFF WRITERS
Topic: Finding High Quality Home Stair Lift Companies in Alameda County

OAKLAND — You are the customer. If your goal is to choose a home lift and ramp company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified home lifts and ramps contractor. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated home ramp and lift company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you'll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you'll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

How to Choose
Choosing Home Lift and Wheelchair Ramp Companies in Alameda County
Custom disabled ramps and wheelchair lifts in Alameda County.
An exterior wheelchair lift enables individuals to get into their homes safely. Photo: Accessible Home Lift Co. (2012)

Getting in and out of your home or accessing businesses is something many may take for granted. However, many people in Alameda County use wheelchair ramps or home stair lifts to make life easier and safer.

Wheelchair ramps enable people who use wheelchairs to easily access their homes or other buildings. The slope of these ramps is important because certain angles are difficult to maneuver from a wheelchair. Wheelchair ramps take this into consideration in their design and installation....

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Getting in and out of your home or accessing businesses is something many may take for granted. However, many people in Alameda County use wheelchair ramps or home stair lifts to make life easier and safer.

Wheelchair ramps enable people who use wheelchairs to easily access their homes or other buildings. The slope of these ramps is important because certain angles are difficult to maneuver from a wheelchair. Wheelchair ramps take this into consideration in their design and installation.

On the same note, stairlifts have been nothing short of a miracle for individuals who have mobility problems. For individuals who have difficulty getting around the house, stair lifts are a much more practical and cost-effective solution to other home adaptations or moving to a single-level home.

Thanks to stairlifts, the elderly and disabled can stay in their own homes where the surroundings are familiar.

Home lifts and ramps companies in Alameda County, including the larger cities and surrounding areas of Oakland, Fremont, Hayward, Berkeley, and San Leandro, install, repair and maintain a variety of accessibility equipment for clients throughout the Greater Bay Area.

These products include stair, vertical platform and patient transfer lifts, overhead track systems, ramps, and more.

Tips for Researching Wheelchair Ramp and Home Lift Installers in Alameda County
A new home stair lift or ramp in Alameda County is a big purchase, so you don't want to rush into it.

Take the time to do the following:

  • Be sure a stair lift or ramp is the right option for you. Research the pros and cons of residential care, employing home care, or moving to a single storey property first.
  • Talk to others who own a stair lift in order to get feedback.
  • Get a brochure from each company that has a reputation for safety and reliability so that you can learn more about the product.
  • Visit the supplier showrooms and make an appointment for a home visit.
  • Ask for a written estimate that includes all installation costs. Then compare the details across from each company.

What to Look for When Choosing Between Home Lifts and Ramps Companies
When choosing between home lifts and ramps companies in Alameda County, including the larger cities of Alameda, Union City, Pleasanton, Newark, and Dublin, there is more to consider than just price.

Keep the following factors in mind:

  • Make sure that a home lift system has a smooth ride. Good quality models glide without any friction.
  • Note the warranty period for the chair lifts. A 12 month warranty should be a minimum.
  • Pay attention to whether there is a buy back scheme should the user pass away within a short time of purchasing a chair lift.
  • Make sure to note the service and support that is available after installation.
  • Chair lifts have weight limits. Be sure to ask about the weight limit of the chair lift you are interested in purchasing.
  • Because installation can vary from 24 hours to several weeks, make sure you question the company of choice regarding when the chair lift can be installed.
  • Ask about financial options. Some companies have flexible payment options, interest free credit, or "try before you buy" programs.
  • If there is a power outage, be sure to ask if the stair lift will continue to operate.

Do You Want a Curved or Straight Stairlift?
There are two main types of stairlifts: straight and curved. Straight stairlifts are for stairs that have no bends or half-landings. They are the least expensive of the two types of lifts. However, if your stairs have any kind of bend, corner, or half-landing, you'll need a curved stairlift. This means that your stairlift will need to be custom-built for your staircase. It also means that once purchased, you will not be able to return it to the factory.

If you would like to stick to a straight lift but have a curved staircase, there is a slightly cheaper option. Two or more runs are installed with a bridging platform. The drawback to this setup is that it means having two lifts which means paying twice. It could also mean more maintenance costs as you will have the upkeep of two motors.

Budget Friendly Alternatives to Stair Lifts in Alameda County
Stair lifts that are made to order vary in price. The more complicated the stairs, the more costly the cost of the chair lift. But if your budget is tight, consider the following ideas to add up the savings:

Reconditioned Stair Lifts
Another option to consider is a reconditioned stairlift. Reconditioned stairlifts have been previously owned by someone else and then refurbished. They are practically as good as new and will usually give many years of service.

When you purchase a reconditioned stairlift, most of the lift is brand new. You will get a new seat, new rail, and a reconditioned engine which should be good for a few years. Typically the cost of a reconditioned stairlift will be approximately one-third of the price of a new stairlift.

Negotiate the Cost of Your New Stair Lift
Don't be afraid to ask the chair lift company to negotiate their price. Most mobility wheel chair companies want your business. A rule of thumb is plus or minus 10% of the initial price quote.

Rental Stairlifts in Alameda County
Many high quality companies offer a rental program. This is an ideal program for the elderly, especially those who rely on a monthly pension. There is usually an initial installation and set-up fee, but then you can rent a chair lift from as little as $90 per month.

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Know What You Want
Questions You Should Ask Yourself Before Choosing a Home Lifts and Ramps Company in Alameda County

Many factors should be considered before selecting a home lifts and ramps company in Alameda County that will meet your needs the most successfully. Write down everything that you're wanting before you begin your research. Consider the following questions before making your final selection of a home lifts and ramps company....

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Many factors should be considered before selecting a home lifts and ramps company in Alameda County that will meet your needs the most successfully. Write down everything that you're wanting before you begin your research. Consider the following questions before making your final selection of a home lifts and ramps company.

  • Do I want a Diamond Certified stair lift and home ramp company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What is my budget for my new chairlift or wheelchair ramp?
  • What personal and professional characteristics would I like my Alameda County home lifts and ramps company to have? (These may include good communication skills, honesty, reliability, cleanliness, etc.)
  • Do I need a ramp or a chair lift?
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What to Ask on the Phone
Questions to Ask a Home Lifts and Ramps Companies in Alameda County on the Phone

Before you choose a home lifts and ramps company in Alameda County, including the smaller cities of Albany, Ashland, Castro Valley, Cherryland, Emeryville, and Livermore, call them on the phone to discuss your options. It's smart to have a list of questions ready and to write down the answers that the home lifts and ramps company representative gives you while you're talking to them. Use the following questions as a guide in your discussion: ...

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Before you choose a home lifts and ramps company in Alameda County, including the smaller cities of Albany, Ashland, Castro Valley, Cherryland, Emeryville, and Livermore, call them on the phone to discuss your options. It's smart to have a list of questions ready and to write down the answers that the home lifts and ramps company representative gives you while you're talking to them. Use the following questions as a guide in your discussion:

  1. Has your company earned and maintained a Diamond Certified rating?
  2. What type of warranty and guarantees come with the home lift/ramp purchased from your company? How long does the warranty last after the lift or ramp has been installed?
  3. Can I extend the warranty? If so, for how long?
  4. What is included in the warranty? If there is a lifetime guarantee, is that just for certain parts?
  5. How long has your home lifts and ramps company been operating in Alameda County?
  6. Will you give me a written, itemized estimate for the purchase of the home lift or ramp?
  7. What is the weight limit for the stair chair?
  8. How quickly can the stair lift be installed?
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What to Ask in Person
Interview Questions for Home Lift Company Representatives
Alameda chair lift installations and chair lift repair services.
A new stair lift installation on an Alameda County home. Photo: Accessible Home Lift Co. (2012)

The next step is to interview home lifts and ramps company representatives in Alameda County in person. Let them see your home, including the stairs where you intend to place the stair lift or wheelchair ramp. Get their input about which home accessibility option is best for you and your home, and ask them for a specific quote based on the stair lifts, wheelchair elevators or wheelchair ramps you're considering.

Questions you may want to ask include the following: ...

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The next step is to interview home lifts and ramps company representatives in Alameda County in person. Let them see your home, including the stairs where you intend to place the stair lift or wheelchair ramp. Get their input about which home accessibility option is best for you and your home, and ask them for a specific quote based on the stair lifts, wheelchair elevators or wheelchair ramps you're considering.

Questions you may want to ask include the following:

  1. How would I handle any further service issues? Will you come back and fix any problems from the installation of a home lift or ramp?
  2. What specials are you running at this time on your stair lifts or home wheelchair ramps?
  3. Do you have ten recent customer references that I may call?
  4. What can I do to make the home lift or ramp installation easier?
  5. If the stairlift breaks, how quickly will you come out to fix it?
  6. Do you use your own stairlift engineers or is the service subcontracted? If it is subcontracted, does this mean I will have to wait for my lift to be fixed?
  7. Are there flexible payment options or interest-free credit offered on home ramps and residential stair lifts?
  8. Do you offer stair lift or wheelchair lift rentals?
  9. What service and support is available after installation of my new home chair lift or wheelchair lift?
  10. Will the chair lift operate during a power outage?
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What to Ask References
Inquiring About Previous Customers' Experiences with Alameda County Home Lifts and Ramps Companies

It's best to choose a Diamond Certified home lifts and ramps company in Alameda County, including the larger cities of Oakland, Fremont, Hayward, Berkeley, and San Leandro, because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a home lifts and ramps company in Alameda County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies....

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It's best to choose a Diamond Certified home lifts and ramps company in Alameda County, including the larger cities of Oakland, Fremont, Hayward, Berkeley, and San Leandro, because all certified companies have passed an in-depth ratings process that most other companies can't pass. If you want quality from a home lifts and ramps company in Alameda County and the greater Bay Area, you can have confidence choosing a Diamond Certified company. Diamond Certified reports are available online for all certified companies. And you'll never be fooled by fake reviews. That's because all research is performed in live telephone interviews of actual customers.

If you can't find a Diamond Certified home lifts and ramps company within reach, you'll have to do some research on your own. If you do, it's wise to call some references provided by your home lifts and ramps company. Keep in mind, though, that references provided to you by the home lifts and ramps company are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process. That's because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

If you do call references on your own, specifically ask for a list of the company's 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

  1. Were you satisfied with the services from (home lifts and ramps company name)?
  2. If you need a new home lift or ramp in the future, will you consider hiring this home lifts and ramps company again?
  3. Would you recommend this home lifts and ramps company to your friends and family?
  4. What type of chair lift or ramp did you purchase from the company?
  5. Did the installer show up on time?
  6. Did they clean up after completing the job?
  7. Did they finish the job on time?
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Review Your Options
Find and Hire a Good Home Lifts and Ramps Company in Alameda County
The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

Your choice of a home lifts and ramps company in Alameda County, including the smaller cities of Mount Eden, Oakland, Piedmont, Russell City, San Lorenzo, and Sunol, is a very important decision for you and your family. *So before deciding on the best home lifts and ramps company for you, it's important to consider the following questions....

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Your choice of a home lifts and ramps company in Alameda County, including the smaller cities of Mount Eden, Oakland, Piedmont, Russell City, San Lorenzo, and Sunol, is a very important decision for you and your family. *So before deciding on the best home lifts and ramps company for you, it's important to consider the following questions.

  1. Do I need a straight lift or will I need a more expensive, custom made curved chair lift?
  2. Some lift chairs offer heat and massage features that are built into the chair. Is this a feature that I am interested in?
  3. Do I have any special needs that I need addressed with my chair of choice? For example, removable armrests that allow for easier transfers, or wall hugger lift chairs which can be closed very closely to the wall.
  4. What type of fabric, design and style am I interested in for my chair? The breathability of a fabric is an important consideration in order to prevent the fabric from becoming hot and sticky.
  5. What height of chair do I need? This is important because the distance that the chair lifts off the ground is based on the height of the intended user.
  6. Do I need a permanent ramp or am I interested in one that I can move around the house as needed?
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How to Work With
How to Profit the Most from Alameda County Home Lifts and Ramps Companies

Now that you've located and chosen a local home lifts and ramps company that meets all your needs, it's the perfect time to ask for a written contract. This contract should include written details on the price, quality and materials to be used, as well as the job start date and intended completion date....

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Now that you've located and chosen a local home lifts and ramps company that meets all your needs, it's the perfect time to ask for a written contract. This contract should include written details on the price, quality and materials to be used, as well as the job start date and intended completion date.

Before you sign the contract, read and be positive you understand all the terms and limitations. The contract you sign is binding, and should protect your property and your interests, as well as those of your contractor. For this reason, you should never sign a blank or incomplete estimate.

When signing the contract, don't hesitate to write in special requests or verbal agreements. This will protect you and help ensure you get the services you have agreed on. Along with end dates and any special instructions, these add-ons may also include related issues that aren't always covered by a standard contract. For example, regardless of how careful your contractor promises to be, damage can unexpectedly occur when putting in a chair lift or ramp.

But you can protect your property by being proactive. Before the work begins, schedule a walk through with the company supervisor and conduct a pre-work inspection of your property. List or photograph your hallway or area where the ramp or lift will be installed and talk with a company representative about reasonable expectations for protecting your home during the work. When you've reached an agreement, both you and the contractor should sign and date the document. When the work is done, do a final inspection together and verify that your expectations were met.

Signing a Contract with Your Alameda County Home Lifts and Ramps Company
When you're happy with the information your Alameda County home lifts and ramps company has provided you, sign the estimate and service agreement. Verify that the home lifts and ramps company has a phone number where they can reach you at all times.

If the actual costs exceed the amount agreed upon on your estimate, make sure that the home lifts and ramps company representative gets your final approval before moving ahead with installing the chair lift or ramp. Your approval must be noted on the estimate and the invoice.

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Be a Good Customer
How Can You Be a Good Home Lifts and Ramps Company Customer in Alameda County?

It's the home lifts and ramps company's responsibility to put in quality home lifts and ramps using the best possible installation techniques. But you play a big part in the success of your home lifts and ramps company, too. Here are a few simple steps you can take to be a good customer when hiring an Alameda County home lifts and ramps company....

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It's the home lifts and ramps company's responsibility to put in quality home lifts and ramps using the best possible installation techniques. But you play a big part in the success of your home lifts and ramps company, too. Here are a few simple steps you can take to be a good customer when hiring an Alameda County home lifts and ramps company.

  • Be clear and upfront with the home lifts and ramps company. Let them know what you want from your home lifts and ramps company, the long-term outcome you're expecting and specific ways they can satisfy your expectations.
  • Remember, a friendly smile goes a long way!
  • Before you hire a home lifts and ramps company in Alameda County, including the larger cities of Oakland, Fremont, Hayward, Berkeley, and San Leandro, restate your expectations and goals, and reiterate to the home lifts and ramps company representative your understanding of the agreement. Most problems with local home lifts and ramps companies occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
  • Ask your home lifts and ramps company if you should call to check on the progress or if he will call you with updates.
  • Be sure your service representative has a phone number where they can reach you at all times while they're installing a home lift or ramp. The work will move along more smoothly if your home lifts and ramps company can reach you for any necessary updates, questions or work authorizations.
  • When your contractor contacts you, return calls promptly to keep the installation of a home lift or ramp on schedule.
  • Pay for the home lifts and ramps company's work promptly.

Why would you want to be a good customer? Home lifts and ramps companies in Alameda County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check the Work
Verify the Finished Home Lifts or Ramps Installation Against the Written Invoice

When the chair lift or ramp is safely installed and the work is done, your Alameda home lifts and ramps company is required to give you a written invoice. This must include:

  • The name and physical address of the home lifts and ramps company
  • A list of all work performed, including the warranty
  • An itemized list of all merchandise purchased or included
  • The total chair lift or ramp cost, including the amount charged for labor, if any
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When the chair lift or ramp is safely installed and the work is done, your Alameda home lifts and ramps company is required to give you a written invoice. This must include:

  • The name and physical address of the home lifts and ramps company
  • A list of all work performed, including the warranty
  • An itemized list of all merchandise purchased or included
  • The total chair lift or ramp cost, including the amount charged for labor, if any
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Written Warranties
Warranties from Lcoal Home Lift and Wheelchair Ramp Companies
Handicap chair lifts and home wheelchair elevators for easy stair climbing.
Residential elevators and wheelchair lifts like this one are popular choices. Photo: Accessible Home Lift Co. (2012)

Before you leave the home lifts and ramps company, confirm any warranties offered by the company or manufacturer. The written warranty document must state the following:...

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Before you leave the home lifts and ramps company, confirm any warranties offered by the company or manufacturer. The written warranty document must state the following:

  • The home lifts and ramps company's name and physical address
  • What the warranty covers. This should include whether the shop will replace or repair failed parts or give you a refund. Any exclusions must be explicitly stated.
  • Your responsibility in the case of a chair lift or ramp failure and what you should do in order to redeem the warranty.
  • How long the warranty is valid, and whether it expires on a specific day or if it is prorated.
  • Whether or not home lifts and ramps company warranty coverage is transferrable to the new owner in the event that you sell the home.
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Top 10 Requests
Popular Services from Chair Lift Installation and Wheelchair Ramp Companies

Home lifts and ramps companies in Alameda County, including the larger cities Alameda, Union City, Pleasanton, Newark, and Dublin provide all types of lifts and ramps.

The following list includes many of the most popular requests made of local stair lift installers and wheelchair ramp contractors.

Portable Ramps
Portable ramps can be folded and taken with you. These types of ramps are typically used to overcome small hurdles such as a couple of entry stairs. Built to last, these ramps make going to new places much easier....

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Home lifts and ramps companies in Alameda County, including the larger cities Alameda, Union City, Pleasanton, Newark, and Dublin provide all types of lifts and ramps.

The following list includes many of the most popular requests made of local stair lift installers and wheelchair ramp contractors.

Portable Ramps
Portable ramps can be folded and taken with you. These types of ramps are typically used to overcome small hurdles such as a couple of entry stairs. Built to last, these ramps make going to new places much easier.

Modular Ramps for Wheelchairs
Modular ramps are permanent and made of aluminum. For this reason, they don't decay so they last a very long time. Though they are permanent, they can be moved. They come with handrails and are quick to install.

Wooden Ramps
Wooden ramps are the old fashioned wheelchair ramps. They are permanent and difficult to move without damaging them. They don't always come with handrails but handrails or edge barriers should always be installed.

Vehicle Ramps
Vehicle ramps make entering or exiting a vehicle easier. They are installed on the side or back of a large vehicle such as a van.

Wheelchair Ramps
The American With Disabilities Act passed in 1990, requiring wheelchair ramps for people with disabilities in buildings and businesses in order to accommodate people who can't walk.

Threshold Ramps
Threshold ramps create a "bridge" over a threshold for a wheelchair to roll over. A common threshold would be a door step that gets you from outside of a building to inside, or a door frame. Threshold ramps come in many different sizes and are constructed from a variety of different materials, including fiberglass and aluminum.

Chair Lifts
Chair lifts are a mechanical device used for lifting people up and down stairs. A rail is mounted to the treads of the stairs and then a chair is attached to the rail. A person sits on the chair and is then lifted as the chair moves along the rail.

Vertical Platforms
Vertical platforms are a mechanical device used for lifting people and wheelchairs up and down stairs. A rail is mounted to the treads of the stairs and then a platform is attached to the rail. A person sits on a wheelchair or stands on the platform and is then lifted as the platform moves along the rail.

Patient Transfer Lifts
Patient transfer lifts are designed for heavy patients who need to be transferred from one location to another, such as a chair to a bed. The patient transfer lift, also known as a sling lift, reduces the chance of injury to the caretaker while lifting the patient. It also reduces the number of nursing staff required to move patients.

Sit-to-Stand Lifts
Sit-to-stand lifts are designed to help patients who are weaker or lack muscle control to rise to a standing position from a bed, chair, etc. Straps, vests or belts* are positioned around the patient's back and then tightened to gradually move the patient's body into a standing position.

Top Brands of New Chair Lifts and Ramps in Alameda County
Many companies are on the market for lifts and ramps. Following is a list of popular home lifts and ramps companies that have had great success and have a good reputation.

  • Stannah Stair Lift
  • Citia Stair Lifts
  • Garaventa Stair-Trac Lifts
  • American Access Ramps
  • Disability Solutions
  • Disabled Lift Services
  • EZ Access Wheelchair Ramps
  • Acorn Stair Lift
  • Sterling Stair Lifts
  • Thyssen-Krupp Access
  • Savaria Stair Lifts
  • Handi-Ramp
  • Amramp
  • Bruno Stair Lift
  • Ameriglide Stair Lift
  • Summit Stair Lifts
  • Accessibility Lifts
  • Alumi-Ramp
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If Things Go Wrong
The Diamond Certified Performance Guarantee

Diamond Certified window contractors are backed by the Diamond Certified Performance Guarantee. If the home lifts and ramps company is Diamond Certified and you can't resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138....

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Diamond Certified window contractors are backed by the Diamond Certified Performance Guarantee. If the home lifts and ramps company is Diamond Certified and you can't resolve the issue by talking with the owner, contact the mediation department at info@diamondcertified.org or call 800-738-1138.

Easy Ways To End Conflict with Alameda County Home Lifts and Ramps Companies
The truth is most home lifts and ramps companies in Alameda County, including the larger cities of Oakland, Fremont, Hayward, Berkeley, and San Leandro, are honest and really do look out for their customers' best interests. Still, you should know what to do if you are ever unhappy with your local home lifts and ramps company's service or installation of a home lift or ramp.

If you have a complaint or concern about your home lift, ramp, the installation, or the service you received from your home lifts and ramps company, immediately request to speak with the service supervisor. This is often the best way to resolve problems directly with the home lifts and ramps company management, minimizing conflict and getting your purchase and/or installation done right and on time.

When talking about the issue with the service manager or shop owner, keep these tips in mind:

  • Let your home lifts and ramps company representative know that you're willing to compromise or negotiate a mutually-beneficial agreement.
  • Review the contract specifications with your contractor and attempt to verbally resolve any problems in person.
  • Set a deadline for resolution, and tell the company representative that you are willing to agree on a mutually-beneficial solution.
  • You may legally withhold payment until the dispute is resolved to your liking.
  • If you do not get a response that you believe is fair, consider hiring a professional third party to evaluate the problem from a neutral standpoint.
  • Remain calm and polite, especially if you're facing a disagreement about your new chair lift or wheelchair ramp.

Document your concerns in writing with the home lifts and ramps company service or photograph your installed lift or ramp if you have concerns about the quality of the lift or ramp or the installation. Write down the home lifts or ramps company's response to your complaints in case you need records for future arbitration.

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Glossary of Terms
Glossary of Terms for Wheelchair Ramp and Home Stair Lift Users

Below are key home lifts and ramps company terms and descriptions that will help you navigate your way through your home lift or ramp purchase and installation from beginning to end.

ascension portable wheelchair lift
Ascension portable wheelchair lifts are vertical platforms used for lifting people and wheelchairs up and down stairs. A rail is mounted to the treads of the stairs and then a platform is attached to the rail. A person sits on a wheelchair or stands on the platform and is then lifted as the platform moves along the rail....

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Below are key home lifts and ramps company terms and descriptions that will help you navigate your way through your home lift or ramp purchase and installation from beginning to end.

ascension portable wheelchair lift
Ascension portable wheelchair lifts are vertical platforms used for lifting people and wheelchairs up and down stairs. A rail is mounted to the treads of the stairs and then a platform is attached to the rail. A person sits on a wheelchair or stands on the platform and is then lifted as the platform moves along the rail.

Also known as: wheelchair elevator, portable wheelchair ramp, elevator for wheelchairs, home elevators, ascension wheelchair lift

curved stair lifts
A curved stair lift is a custom-built stair lift designed for curved staircases. If the physical layout of your staircase includes a sweeping, spiral, or multiple places where the staircases changes direction, you will be required to install a curved stair chair lift.

custom disabled ramps
Custom disabled ramps are ramps built for the physically challenged that allow them to access parts of a home or business by accessing a ramp.

Also known as: disabled ramps, disability ramp, wheel chair ramp, handicapped ramps, mobility ramps, ramps for disabled, disability ramps, portable handicap ramps, ramps for handicapped

disability elevators
Disability elevators are platforms for the physically challenged that use a mechanical device for lifting people up and down stairs. A person stands on the platform or sits in a wheelchair on the platform and is then lifted as the platform moves along a mounted rail.

handicap chair lifts
Handicap chair lifts are a mechanical device used for lifting people up and down stairs. A rail is mounted to the treads of the stairs and then a chair or platform is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

Also known as: handicap lifts, home elevators, residential elevators, lifts for home, home lifts, wheelchair lifts for homes, wheelchair lifts

handicap ramp
A handicap ramp is a ramp built for physically challenged people that eliminate stairs or door thresholds, making a home or building more accessible for a wheelchair.

Also known as: handicap ramp slope, portable handicap ramps, handicapped ramp

home elevator installation
Home elevator installation refers to the process of installing a home elevator system.

home elevator repair
Home elevator repair refers to the process of repairing an elevator that is in the home.

home lifts
Home lifts are a mechanical device used for lifting people up and down stairs. A rail is mounted to the treads of the stairs and then a chair or platform is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

Also known as: home stair lifts, home elevators, stair lifts, home lifts for disabled, residentiall elevator

home ramp installation
Home ramp installation refers to the process of installing a ramp in a home. The purpose of a home ramp is to help the physically challenged access parts of the home that are impeded by stairways or door thresholds.

home ramp repair
Home ramp repair refers to the process of repairing a ramp built for a physically challenged person in a home.

outdoor stair lifts
An outdoor stair lift is a mechanical device used for lifting people up and down stairs that are built outside. A rail is mounted to the treads of the stairs and then a chair is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

Also known as: stair lift, stair chair lift, wheelchair stair lift, stair lifts for disabled, handicap stair lift

residential elevators
A residential elevator is an elevator built inside the home for the physically challenged. A person sits on a wheelchair or stands on the elevator and is then lifted as the elevator moves up or down in order to transport the individual without the use of stairs.

Also known as: home elevator, inclinator, chairlift, residential chair lift

residential lifts
Residential lifts are a mechanical device used for lifting people up and down stairs. A rail is mounted to the treads of the stairs and then a chair is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

Also known as: residential wheelchair lifts, residential car lifts, residential elevator, residential stair lift

stair-lift installation
Stair lift installation is a reference to installing a stair lift in a residential home. A rail is mounted to the treads of the stairs and then a chair is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

stair lift repairs
Stair lift repairs refers to repair a stair lift that has been installed in the home.

stair lifts
Stair lifts are a mechanical device used for lifting people up and down stairs. A rail is mounted to
the treads of the stairs and then a chair is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

Also known as: wheelchair lifts, stair chair lifts

stair lift supplies
Stair lift supplies are the supplies needed in order to install a stair lift in the home. A rail is mounted to the treads of the stairs and then a chair is attached to the rail. A person sits on a chair or stands on a platform and is then lifted as the chair or platform moves along the rail.

wheelchair lifts
Wheelchair lifts are a mechanical devide used for lifting people up and down stairs. A rail is mounted to the treads of the stairs and then a platform is attached to the rail. A person sits on a wheelchair or stands on a platform and is then lifted as the platform moves along the rail.

Also known as: used wheelchair lifts, wheelchair lifts for vans, wheelchair lifts for cars, commercial wheelchair lifts, power wheelchair lifts, electric wheelchair lifts,  portable wheelchair lift

wheelchair portable ramps
Wheelchair portable ramps are ramps that can moved from one location to another that make it easier for a physically challenged person to go over stairs or door thresholds.

Also known as: portable ramps for wheelchairs, portable ramps, wheelchair ramps portable, portable handicap ramps, wheelchair ramps, portable wheelchair ramps used, wheelchair ramps for homes, handicap ramps, portable wheelchair ramps for homes, portable wheelchair ramps for stairs

wheelchair ramps
Wheelchair ramps are ramps designed for the physically challenged person that makes accessing a building or home more attainable. The ramp goes over a stairway or door threshold so that a wheelchair can more easily go over it.

Also known as: portable wheelchair ramps, used wheelchair ramps, aluminum wheelchair ramps, wheelchair ramps portable, wheelchair ramps for vans, wheelchair ramp specifications, portable wheelchair ramps for stairs

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Frequently Asked Questions
FAQ About Home Stair Lifts, Wheelchair Ramps and Home Mobility Equipment

Q: Why choose a Diamond Certified home lifts and ramps company?...

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Q: Why choose a Diamond Certified home lifts and ramps company?
A: Diamond Certified helps you choose a home lifts and ramps company with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only home lifts and ramps companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee. So you’ll feel confident choosing a Diamond Certified home lifts and ramps company.

Q: Will a new stair lift fit on my stairs?
A: Typically a stairlift should be at least 30 inches wide and no more than 20 feet long. Your stair lift contractor will be able to tell you if the stair lift you're considering will work well with your home. If the chair lift you want isn't a good fit, ask the contractor to recommend a better fit.

Q:  Are mobility stair lifts mounted to the wall?
A: Though many people think that stair lifts mount to the wall, they actually mount to the stairs. This protects your home from damage related to installation, and will enable the stair lift mechanism to be completely removed with no sign of installation when you no longer want or need it.

Q: What is a stairway lift?
A: It is a motorized lift that attaches to a staircase and carries a physically disabled person up and down the stairs. A moving chair is guided by a narrow track attached directly to the stairs?

Q: How much room is required to install a stairway lift?
A: Typically the  track on a stair lift takes up less than ten inches of a staircase. When folded up, the unit uses less than 14 inches of space. If your staircase is less than 36 inches wide, it is recommended you sit the user in a chair that is up against a wall, and measure the distance from the wall to the users knees. Once this information is forwarded to the manufacturer, they can assist you with determining if you have enough room to use your lift properly.

Q: How much weight are stairway lifts typically capable of carrying?
A: A stairlift is generally rated at 300 pound capacity. It is designed to be used by one person at a time.

Q: How safe is are stairway lifts?
A: A stairlift comes designed with several features to assure the safety of the user. Safety sensors on the footrest stop the lift in either direction if it strikes anything on the stairs. A swivel safety switch ensures that the seat is in the proper position before allowing it to run.  All lifts come with a seat belt. The aircraft cable stops the lift is the cable is not properly tensioned. And constant pressure controls are designed to stop the lift the moment controls are released.

Q: Can a stairlift interfere with a pacemaker?
A: No. Stairlifts are tested to ensure that the remote controls meet or exceed the FCC guidelines for safe RF emissions.

Q: If I purchase a stairlift off of the internet because it’s cheaper, am I getting a good deal?
A: Cheaper does not necessarily mean less expensive. A stairlift bought off of the Internet must be installed by you. There is no labor warranty, and often they are inferior products. Most reputable manufacturers sell through dealers as dealers can support the lift.

Q. What is the price of a stairlift?
A. The cost of a stair chair lift depends on many factors - is it a straight or curved stair way? Is the stairlift battery operated or a/c powered? Does the stairlift stop in front of a doorway at the bottom of the stairs? Do you need a power folding rail? Or do you want the chair lift to turn the corner at the top and/or bottom so it's out of the way of the stairs when it's parked. Are you looking for a plain basic chair lift with standard features, or do you want a high end stair lift with custom upholstery and automatic folding options? The answer to these and many more questions will help determine which stair lift is best for you, your home and your budget.

Q. How do I know if my staircase is wide enough to fit a stairlift?
A. If your stairs are 32 inches or wider, you shouldn’t have a problem with a standard stairlift. Narrower stairlifts can be done but they can be awkward for the user as it is more difficult to turn your legs when sitting on one. Before purchasing a stairlift, you will need to have a home evaluation that determines the safety of the installation for the person who will be using the stairlift.

Q. I live in a split level house. Will a stair lift work in my home?
A. Yes, it's possible to install a stairway lift in a split level home; however, this can be challenging. Because there are several options to consider, you will want to talk to a qualified lift specialist before making a final purchase.

Q. Can a stair lift be installed outside?
A. Yes. But you might want to consider the weather of the area you reside in. This is something you should discuss with the home stair lift contractor in detail.

Q. What happens during a power outage?
A. Some stair lifts operate on a Battery Operated System (BOS), so they will work for a limited time. An A/C operated system will not operate during a power outage.

Q. Can I rent a stair lift?
A. Yes. Many home lifts and ramps companies rent stair lifts. This is especially helpful for individuals who only need their residential stair lift for a short time; for example, to allow mobility after surgery, a broken leg or hip, etc.

Q. How far do most home stair lifts stick out from the wall?
A. Though this depends on the stair lift, the average stair lift sticks out about 24 inches when in the riding position and 13 inches when folded up against the wall. Your stair lift installation technician will be able to assist you in deciding what chair lift is best for your home and whether it will impede foot traffic.

Q. Will others still be able to walk up the stairs once the home lift is installed?
A. The seat, arms and footrest on the stairlift all fold up, leaving your stairs free for others to use.

Q. How will I know which stair lift is best for me and my home?
A. Most home lifts and ramps companies have qualified Accessibility Specialists who will perform a site evaluation to suggest the best options for your needs and location.

Q. How are home stair lifts installed on the stairs?
A. Bolts are installed directly into the treads approximately every three to four feet. These hold the brackets to keep the stair lift secure.

Q. Will it harm the chair lift if the batteries are over charged?
A. Most battery chargers do not allow the batteries to over charge.

Q. Do batteries and chargers come with new stair lifts?
A. Yes, they do if the stair lift is battery operated.

Q. Can the speed be adjusted on a stairway lift?
A. Most stair lifts have a fixed design and code. But some stairlifts do have the ability to change the speed.

Q. Can I store my stairlift for extended periods of non-use?
A. Storage procedures can vary substantially depending on the model of stairlift.  Be sure to talk to your service provider regarding complete details on properly storing your chair lift.

Q. Can a stair lift handle any stair way configuration?
A. There is a make and model stairlift that will fit just about any type of stairway configuration. Most staircases are either straight, have a middle landing, or are curved. In some cases, a customer who has a middle landing can install two straight stair lifts; one lift on the first set of stairs and the other lift on the second set of stairs. Often times this is a far less expensive option than having a curved stair lift installed. Remember that the person who uses the lift must be able to transfer from one lift to other at the middle landing in order to use the two lift option.

Q. Do I need to do anything special to prepare the home for a stair lift?
A. Only if you don't have an electrical outlet to support the operation of the stair lift. In this case, you would need an electrician to install an outlet before the stair lift is installed. In some situations, the hand rail may need to be removed if it obstructs the operation of the stair lift.

Q. How will the stair lift look in my home?
A. You can usually choose from a wide variety of colors and fabrics. Upholstery options include vinyl and fabric. Chair and track colors can be chosen to blend with most home décors.

Q. Are stair lifts easy to care for?
A. Yes. Stairlifts are designed to typically last for many years. Most stair lifts come with a manufacturer's warranty. However, the length of warranty can vary depending on the make and model of stairlift you purchase.

Q. Does my electric stair lift need to be serviced on a regular basis and if so how often?
A. It is HIGHLY recommended that a chairlift be serviced at least once per year. Not only does regular maintenance help prevent expensive emergency service calls, but it is mandated by the ASME handicap lift code. All stairway lifts are designed with a series of safety mechanisms. The safety mechanisms need to be tested on a regular basis. As with any mechanical part, these safety mechanisms can wear over time and must be evaluated on a regularly.

Q. How long does it take to install a stair lift? How disruptive is it?
A. Most straight stairway lifts can be installed in three to four hours. Most factory trained technicians are very professional and efficient.

Q. How long do stair lift batteries typically last?
A. Most batteries last about three years. But some have lasted over five years.

Q. Why is adjustable seat height such a popular feature of new residential chair lifts?
A. When it comes to a proper seat height, one size does not fit all. Being able to adjust the seat height on a stairway lift can greatly improve the safety and comfort of the ride. Not all models

Q. Can I lock the stair-lift to avoid misuse from others?
A. Some stair lifts have an on/off key that allows you to control who is able to use the stair lift. Remember that chairlifts can be very attractive to small children, and even though they are extremely safe, no equipment should be used without adult supervision.

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Consumer Agencies
Consumer Agencies for Wheelchair Ramp Contractors and Home Lift Companies

The following associations and agencies have more information on home mobility equipment, including wheelchair ramps, in-home elevators and home stair lifts.

If you cannot find the information you are looking for in the articles above or want more assistance, the follwing organizations may be a good place to start:...

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The following associations and agencies have more information on home mobility equipment, including wheelchair ramps, in-home elevators and home stair lifts.

If you cannot find the information you are looking for in the articles above or want more assistance, the follwing organizations may be a good place to start:

National Association of the Physically Handicapped (NAPH) (www.naph.net)
World Association of Persons with Disabilities (WAPD) (www.wapd.org)
Access Northern California (www.accessnca.com)
Independent Living Institute (www.independentliving.org)
Californians for Disability Rights (CDR) (www.disabilityrights-cdr.org)

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Industry Information
Alameda County Home Lifts & Ramps Information
Popular Brands of Home Lifts & RampsHome Lift & Ramp Types and Services Available in Alameda County Cities ServedZip Codes Served
Acorn Stair Liftstair liftsAlameda
Albany
Ashland
Berkeley
Castro Valley
Cherryland
Dublin
Emeryville
Fremont
Hayward
Komandorski Village
Livermore
Mount Eden
Newark
Oakland
Piedmont
Pleasanton
Russell City
San Leandro
San Lorenzo
Sunol
Union City
94501
94502
94536
94537
94538
94539
94540
94541
94542
94543
94544
94545
94546
94550
94551
94552
94555
94557
94560
94566
94568
94577
94578
94579
94580
94586
94587
94588
94601
94602
94603
94604
94605
94606
94607
94608
94609
94610
94611
94612
94613
94614
94615
94617
94618
94619
94620
94621
94623
94624
94661
94662
94701
94702
94703
94704
94705
94706
94707
94708
94709
94710
94712
Bruno Stair Liftwheel chair lifts
Ameriglide Stair Lifthome lifts
Summit Stair Liftsresidential lifts
Stannah Stair Lifthandicap chair lifts
Citia Stair Liftscurved stair lifts
Garaventa Stair-Trac Liftsoutdoor stair lifts
Sterling Stair Liftsstair lift repairs
Thyssen-Krupp Access Stair Liftsstair lift installation
Savaria Stair Liftsstair lift supplies
Handi-Rampwheelchair ramps
Amramphandicap ramp
Accessibility Liftswheelchair portable ramps
Alumi-Rampresidential elevators
American Access Rampsdisability elevators
Ascension Portable Wheelchair Liftcustom disabled ramps
Disability Solutionshome ramp installation
Disabled Lift Serviceshome ramp repair
EZ Access Wheelchair Rampshome elevator installation
Residential Elevatorshome elevator repair