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THE
POOL DOCTOR
(510) 223-7537
4038 San Pablo
Dam Rd.
El
Sobrante, CA 94803
Serving
the Bay Area
www.thepool
doctors.com
info@thepool
doctors.com
Sharon Hiebing, owner
SERVICES
Pool & Spa Service
Installation & Repair
Residential & Commerical
Consulting & Training
Equipment & Supplies
HOURS
Mon – Fri: 9am – Noon (Office)
Services by Appointment
CREDIT
CARDS
Amex
Mastercard
Visa
CERTIFICATION/TRAINING
APSP Certified Service Professionals
Workers Comp Ins.
Liability Insurance
State Lic. No. 572316
Current Complaint File
Legal & Finance
Business Practices
CUSTOMER LOYALTY
Based
on 218 random customer surveys made since April 2005 asking each customer:
"Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that The Pool Doctor has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 0671.
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Survey Comments
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The
Pool Doctor has been keeping pools and
spas in the Bay Area clean and beautiful
since 1956. Dale & Sharon Hiebing, who
became the third owners of this long-established El Sobrante business
in 2002, are dedicated to providing the highest level of customer
service and satisfaction in the pool and spa service industry.
The
Pool Doctor specializes in service and repair for pools and spas.
They provide full maintenance and upkeep, including cleaning, inspection
and addition of chemicals to the water. Each pool or spa is visited
on a schedule that is customized to meet the clients’ needs.
Size of the pool or spa, age and condition of equipment and surrounding
vegetation are some of the factors they consider when creating the
service schedule. Service can be paid for on a month-to-month basis
– no contracts or lengthy commitments necessary. Repair and
replacement of all pool and spa equipment is done by The Pool Doctor's
staff of licensed contractors and just recently co-owner, Dale Hiebing,
and their repair manager received the third and highest level of
Service Technician training offered by the Association of Pool &
Spa Professionals.
The Pool Doctor also sells pool and spa supplies such as sanitizers,
PH adjusters, test kits and strips, and many other items. They deliver
at no charge anywhere within their service area.
COMPANY PHILOSOPHY
"We know we’re not the least expensive
company out there, but we are the most dependable, reliable and
knowledgeable in our field. We will be there when we say we will,
without fail, and we work proactively to prevent problems. Our customers
appreciate the fact that we are a family owned and run business,
because we have a vested
interest in keeping them happy and working
together to solve any problems. Our employees have a positive attitude
and a sense of pride in their work, and it shows, since many of
our customers have been with us for decades!"
EXCERPTED SURVEY RESPONSES
"He seems to know what he is doing and he worked
so hard to get the old pump to work. I am very satisfied with the
results."—Al T.
"They are fabulous great people. They respond quickly, they
are able to trouble shoot, and they come by to check when I am out
of town. I don’t ever feel like they are taking advantage
of me. I am very satisfied."—Prindle V.
"He is very kind and helpful and he explained everything."—Joe
R.
"He was always efficient and he always completed the job well."—William
R.
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Survey Comments
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